Day to day, that means: Owning renewal outcomes across your book - forecasting risk early, running renewal conversations as business reviews, not paperwork Identifying and closing expansion opportunities: new use cases, new business units, new seats, new products in the Suzy platform Running quarterly business reviews that tie product usage back to the business outcomes each stakeholder cares about Building and maintaining multi-threaded relationships across Insights, Marketing, IT, Finance, and Procurement so no renewal depends on a single champion Partnering with Customer Success and Solutions Engineering to resolve adoption gaps before they become churn risk Constructing expansion business cases with the same rigor as a net-new deal - quantified ROI, not just "you're already using it, so. Suzy is hiring Account Managers who thrive in a farmer role paired with real commercial ownership - you inherit a book of live AI SaaS platform customers and you're accountable for keeping them, growing them, and turning them into repeatable proof points for what Suzy can do.