Design, implement, operate, and maintain assigned enterprise infrastructure and platforms, including compute, virtualization, storage, backup and recovery, monitoring, capacity/performance, and infrastructure lifecycle and operational support, with accountability for the reliability, availability, performance, and lifecycle of data center and IaaS environments. Serve as a senior technical escalation point for the IT Service Desk and other technology teams; develop documentation, automation, training, and repeatable support procedures that enable appropriate issues and administrative activities to be resolved at Level 1/Level 2 and reduce unnecessary engineering escalations.