What the role entails: • Consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes in the customer care domain • Expert at cultivating relationships with decision makers in client organizations (Chief Sales Officer, Chief Marketing Officer, Chief Care Officer and other C-level executives) to secure new business, new client accounts and maximize the value delivered by TTEC’s services • Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies • Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets • Possess an in-depth understanding of TTEC’s services and differentiation • Shepherd all client wins ensuring a smooth transition into Operations, act as a steward for good business and grow the client relationship by ensuring flawless execution • Consistent execution of TTEC’s sales process including forecast accuracy, account planning, territory management and maintaining account detail in our CRM platform • Maintain competitive knowledge and focus, continuously grow and develop professionallyQualifications • 12+ years’ experience of consultative solution-selling experience with complex global outsourced solutions • Experience in outsourced customer care services or fraud prevention & detection solutions • Demonstrates strong new business acquisition and revenue generation within BFSI verticals. • Track record of creating demand, building a robust sales pipeline, and closing deals to meet and exceed multi-year, multi-million-dollar annual revenue targets • Comprehensive understanding of the full sales lifecycle, from prospecting to closing, with a strong commitment to effective funnel management • Proven ability incorporating transformational technologies to improve efficiency and productivity while creating exceptional customer experiences • Expertise in cultivating strong client relationships by providing valuable, strategic insights and tailored solutions to meet business needs • Skilled in developing and delivering compelling proposals and presentations to key decision-makers • College degree or equivalent work experienceCOMPENSATION & BENEFITSThe anticipated starting salary range for individuals expressing interest in this position is $160,000-$190,000.