PERMANENT

FULL_TIME

ADAPTED_NOW

YEAR

The Director of Infrastructure, Security, and Support is a key member of the IT leadership team, responsible for overseeing client’s IT infrastructure, cybersecurity, cloud strategy, and end-user support (Helpdesk). We are proud of the fact that many of them have been promoted to more senior roles: management, senior management, and senior executive leadership positions.

Dexter Technologies Inc., is a leading provider of Staffing and Recruiting Services. For over two decades, we have put countless professionals to work at exciting opportunities. We are proud of the fact that many of them have been promoted to more senior roles: management, senior management, and senior executive leadership positions.We are actively seeking qualified candidates for the following position for our client, who is an industry leader:Job: Director of Infrastructure, Security, and SupportType: Full TimeLocation: Houston, TX (Onsite)Job DescriptionPosition SummaryThe Director of Infrastructure, Security, and Support is a key member of the IT leadership team, responsible for overseeing client’s IT infrastructure, cybersecurity, cloud strategy, and end-user support (Helpdesk). This role ensures the availability, performance, and security of systems and networks that support business operations nationwide. The Director also drives strategic planning, governance, team development, and continuous service improvement to support scalable and secure IT operations.Key ResponsibilitiesInfrastructure and Cloud Operations<ul><li>Oversee secure, scalable, and reliable infrastructure across cloud and on-premise environments.</li><li>Lead the strategy, design, and operations of data centers, networks, servers, and storage systems.</li><li>Ensure high availability, performance, capacity planning, and cost optimization across infrastructure.</li><li>Guide cloud adoption and management with a focus on business fit, scalability, and security.</li><li>Implement and monitor cloud cost optimization strategies aligned with usage and budget goals.</li><li>Own disaster recovery strategy and cloud-based integration; manage annual DR testing and documentation.</li></ul>Cybersecurity and Risk Management<ul><li>Lead the design and implementation of the organization's cybersecurity framework.</li><li>Conduct regular risk assessments, penetration tests, and vulnerability scans to ensure ongoing protection.</li><li>Ensure compliance with security policies, best practices, and regulatory requirements.</li><li>Collaborate with other departments to enhance enterprise-wide security awareness and resilience.</li></ul>Helpdesk and End-User Support<ul><li>Oversee the IT Helpdesk team, ensuring prompt resolution of issues and effective service delivery.</li><li>Implement and optimize ITSM tools, including ticketing systems, asset tracking, self-service portals, and SLA reporting.</li><li>Develop and maintain standard operating procedures, escalation protocols, and support documentation.</li><li>Track and report on KPIs related to helpdesk performance, ticket resolution, SLA compliance, and user satisfaction.</li></ul>Leadership and Strategic Planning<ul><li>Develop and execute infrastructure, security, and support strategies aligned with business objectives.</li><li>Define and manage budgets for infrastructure, security, and support operations.</li><li>Identify technology trends and provide recommendations for innovation and operational efficiency.</li><li>Collaborate with IT and business leadership to prioritize and coordinate IT investments.</li><li>Establish and maintain IT governance, compliance, and policy frameworks to support audit and regulatory requirements.</li><li>Own the incident response process for security and infrastructure incidents, including root cause analysis and post-mortem reporting.</li></ul>Team Management and Development<ul><li>Recruit, develop, and retain top technical talent; foster a high-performing, accountable team culture.</li><li>Create and implement training, succession planning, and career development programs.</li><li>Build strong partnerships with internal business stakeholders and external vendors.</li></ul>Qualifications<ul><li>8+ years of progressive IT leadership experience, including infrastructure, cloud, security, and support functions.</li><li>Experience leading cross-functional technical teams, including helpdesk operations.</li><li>Proven expertise in managing network, server, and cloud environments (Azure, AWS).</li><li>Strong understanding of cybersecurity principles, threat management, and compliance standards.</li><li>Familiarity with ITIL, ITSM, and modern service desk practices.</li><li>Excellent communication, leadership, and project management skills.</li></ul>

Dexter Technologies

Director of Infrastructure, Security, and Support (Onsite)

Amazon Web Services (AWS)

Asset Management

Best Practices

Budget Management

Budgeting

Business Operations

Capacity and Performance Management

Career Development

Cloud Computing

Communication Skills

Computer Security

Cost Control

Cross-Functional

Customer Satisfaction

Customer Support/Service

Disaster Recovery

Documentation

Employee Retention

Enterprise Protection

Establish Priorities

Help Desk

High Availability

IT Governance

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Incident Response

Information Technology & Information Systems

Internet Security

Leadership

Maintain Compliance

Microsoft Windows Azure

Network Administration/Management

Network Operations Center

Network Security

Network Support

Operational Support

Operations Security (OPSEC)

Penetration Testing

Performance Management

Performance Metrics

Problem Solving Skills

Project/Program Management

Regulatory Compliance

Regulatory Requirements

Risk Analysis

Risk Management

Root Cause Analysis

Security Compliance

Security Infrastructure

Service Delivery

Service Level Agreement (SLA)

Standard Operating Procedures (SOP)

Standards Development

Strategic Planning

Succession Planning

Support Documentation

Systems Administration/Management

Team Building

Team Lead/Manager

Technical Leadership

Technical Support

Trend Analysis

Vulnerability Scanners

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Full Time Security Jobs in Houston Heights, TX

Full Time Security Jobs in Houston Heights, TX

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Full Time Security Jobs in Houston Heights, TX

Director of Infrastructure, Security, and Support (Onsite) Dexter Technologies

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