JOB RESPONSIBILITIES Lead Generation + Holds self-accountable for prospecting a minimum of 1-2 hours each day + Obtains referrals from families served by the location + Networks and builds community and civic relationships + Explains and presents presentations to families served and referred families + Maintains and tracks activity levels to ensure productivity Build Relationships with Families + Responds to client inquiries in a timely, respectful, sensitive and professional manner + Connects with families through listening, honest communication and genuine concern + Develops an understanding of each family’s unique needs and offers solutions that provide value to them + Stays in touch with families to ensure satisfaction + Prepares for all appointments and performs all procedures with professionalism and attention to detail + Follows through on all customer problems and requests + Builds trust-based relationships to earn the right to ask for referrals + Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning Teamwork + Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future + Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service + Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales + Shares family concerns with rest of the SCI team MINIMUM REQUIREMENTS Education + High school diploma or equivalent + 1-2 years of college or an equivalent of education and experience Experience + High school equivalency and 1-2 years of college or an equivalent of education and experience + 1-2 years of customer service or sales industry experience preferred Licenses + Current state/province issued driver’s license with an acceptable driving record + Insurance license if required by state/province law and as prescribed by each state board + State Funeral Directors License + Funeral Directors License Knowledge, Skills and Abilities + Must be able to pass the Company’s internal presentation certification within thirty days of hire + Ability to work a number of evenings and or weekends every month + Ability to drive frequently + Ability to obtain and maintain an insurance license if required by state/province + Flexible hours but, at times must have the ability to work up to 12 hours in a day + Ability to treat others with empathy and respect + Knowledge of computers and some software + Customer service skills Target Total Cash 78,000 Base pay hourly rate 16.00. The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services.