OTHER

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MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW:
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES:
Key Responsibilities:<ul><li>Listen to customers, understand their needs, and resolve customer issues</li><li>Utilize systems and technology to complete account management tasks</li><li>Recognize sales opportunity and apply sales skills to upgrade</li><li>Explain and position the products and processes with customers</li><li>Appropriately escalate customer dissatisfaction with managerial team</li><li>Ensure first call resolution through problems solving and effective call handling </li></ul>

STANDARD QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: <ul style="margin-top:0in"><li>Must be 18 years of age or older</li><li>High school diploma or equivalent</li><li>Excellent organizational, written, and oral communication skills</li><li>The ability to type swiftly and accurately (20+ words a minute)</li><li>Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)</li><li>Basic understanding of Windows operating system</li><li>Highly reliable with the ability to maintain regular attendance and punctuality</li><li>The ability to evaluate, troubleshoot, and follow-up on customer issues</li><li>An aptitude for conflict resolution, problem solving and negotiation</li><li>Must be customer service oriented (empathetic, responsive, patient, and conscientious)</li><li>Ability to multi-task, stay focused and self-manage</li><li>Strong team orientation and customer focus</li><li>The ability to thrive in a fast-paced environment where change and ambiguity prevalent</li><li>Excellent interpersonal skills and the ability to build relationships with your team and customers</li></ul>

CONDITIONS:
All MCI Locations<ul><li>Must be authorized to work in the country where the job is based.</li></ul>Subject to the program and location of the position<ul><li>Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.</li><li>Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.</li></ul>

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: <ul style="margin-top:0in"><li>Paid Time Off: Earn PTO and paid holidays to take the time you need.</li><li>Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!</li><li>Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.</li><li>Retirement Savings: Secure your future with retirement savings programs, where available.</li><li>Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.</li><li>Life Insurance: Access life insurance options to safeguard your loved ones.</li><li>Supplemental Insurance: Accident and critical illness insurance</li><li>Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.</li><li>Paid Training: Learn new skills while earning a paycheck.</li><li>Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.</li><li>Casual Dress Code: Be comfortable while you work.</li></ul> Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.   In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.   Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER:
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

MCI Military Recruitment

Remote Customer Service Representative

ARM (Advanced RISC Machine)

Accounts Receivable Management

Background Investigation

Business Process Management

Business Process Outsourcing

Business Services

Call Center Operations

Call Centers

Claims Processing

Cloud Computing

Communication Skills

Compensation and Benefits

Conflict Resolution

Contact Management

Copying Machines

Cost Control

Credit and Collections

Customer Escalations

Customer Experience

Customer Relations

Customer Support/Service

Disability Insurance

Diversity

Employee Benefits

Financial Services

Government

Health Plan

Healthcare

High School Diploma

Identify Issues

Information Technology & Information Systems

Interpersonal Skills

Life Insurance

Marketing

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Windows Operating System

Microsoft Word

Multitasking

Needs Assessment

Negotiation Skills

Office Equipment

Organizational Skills

Physical Demands

Presentation/Verbal Skills

Printers

Problem Solving Skills

Product Positioning

Regulations

Resolve Customer Issues

Retail

Sales

Sales Management

Software Development

Team Player

Technical Support

Writing Skills

eCommerce

[AW]-iCims

As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. Assists Senior Engineers in preparation of Designs, including: Narrative Design Documents, Systems Designs, Subsystem Designs (CAD / Panels / Layouts / Wiring / Hardware / Communications).

Overview:
About M.C. Dean M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.   Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment.  At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. We are seeking a Network Engineer 2 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. This position is in support of the US Air Force Education and Training Center.

Responsibilities:
Technical:<ul><li>Survey Reports measurement results in actionable form to more senior personnel and management.</li><li>Conducts any surveys, inspections, tours, etc. of client sites, as required</li></ul>Design:<ul><li>Install, configure, and maintain network services, equipment, and devices.</li><li>Work closely with the field engineers to simulate expected system level performance and provide quick feedback on potential improvement</li><li>Assist senior network engineers to identify and resolve network security issues.</li><li>Develop network designs for each SLA classification.</li><li>Originates design documents for small projects and in support of large programs</li><li>Assists Senior Engineers in preparation of Designs, including: Narrative Design Documents, Systems Designs, Subsystem Designs (CAD / Panels / Layouts / Wiring / Hardware / Communications)</li><li>Preparation of Specifications, Perform QA/QC and technical reviews of designs.</li><li>Comment Resolution Testing & Commission Review / Approval of test plans (Safety / Risk / Manufacturability)</li><li>Author test plans Leads / supervises testing activities</li><li>Author testing / commissioning procedures</li><li>Preparation of test reports</li><li>Commissioning of deployed systems</li><li>Development of test fixtures and simulation devices Generates standard PITCO plans and procedures.</li><li>Design and perform complete system integration test</li></ul>Service & Maintenance:<ul><li>Troubleshoot and debugging complex network problems and recommending operational efficiency improvements</li><li>Preventative maintenance (software/hardware/firmware upgrades) including security updates, performance upgrades and schedule maintenance.</li><li>Originate and submit maintenance plan and provide role back plan.</li><li>Serves as backup for team members during paid time off.</li><li>Perform hardware / software upgrades and replacements on existing systems</li><li>Requires ability to support a 24/7 on-call schedule </li></ul>System Analysis and Reporting:<ul><li>Documents the crucial working procedures and Troubleshooting of network operations.</li><li>Employs moderate understanding of network administration as related to business operations.</li><li>Assists team members in identifying and resolving basic/moderate Network/Telecom issues.</li><li>Interprets and analyzes results versus established benchmarks and goals.</li><li>Works with project managers to meet expectations for Network tasks.</li><li>Completes project tasks and assignments to meet project deadlines.</li><li>Contributes to own team and closely related teams through quality and accuracy of output.</li><li>Performing research on available technologies and products as needed by the Operations or Project managers</li></ul>Managerial:<ul><li>Prepares cost estimates and supporting documents for projects</li><li>Assists senior engineers in preparation of Bids and Proposals cost estimates and supporting documentation Pricing of change orders</li><li>Assist in developing and adapting documents, procedures, and formal processes for the Network Engineering team members to accomplish Company project planning (PKOM’s and gate checks)</li><li>Collaborates with other disciplines to define work / interfaces.</li></ul>

Qualifications:
Clearance/Citizen Type:  Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain a DoD SECRET Clearance is REQUIRED Education:<ul><li>Bachelor's Degree in Electrical, IT, or Computer engineering or related fields with 2+ years of experience</li><li>Master's degree in Electrical, IT, or Computer engineering or related fields with 0+ years of experience</li></ul>Technical Skills:<ul><li>Understanding of ITIL (Information Technology Infrastructure Library) concepts.</li><li>Understanding of security issues and implications for network solutions.</li><li>Knowledge of network concepts, technologies, tools and philosophies, and the ability to design an organization's network infrastructure and services.</li><li>Knowledge of system development methodology, project management, system architecture an analytical/problem solving skills.</li></ul>Communication Skills:<ul><li>Strong oral, technical writing, and presentation skills</li><li>Ability to build productive relationships with team members, clients and other network/system stakeholders.</li><li>Ability to establish working relationships with others outside area of expertise.</li></ul>Behavioral Skills:<ul><li>Must be able to balance high quality standards with schedule pressures and demanding environment.</li><li>Must be a resourceful self-starter, flexible, pro-active, solution-oriented and customer-oriented.</li></ul>Preferred Experience:<ul><li>Reading network and connectivity schematics and plans</li><li>Network system startup, configuration, and calibration </li><li>Testing and troubleshooting</li><li>Use of basic electrical and machinist hand tools </li><li>Use of testing, calibration, or industry-specific tools and software (spectrum analyzer, cable tester, Alignment tool) Tools/Software </li><li>Ticketing and monitoring toolsets</li><li>Knowledge of one or more IT/Network platform, such as: Cisco, Aruba, Juniper, or Arista</li><li>Standard Network Software (Visio, Wireshark, Putty, CLI, etc)</li><li>Knowledge of Cybersecurity and STIG applications to network systems</li></ul>Abilities:<ul><li>Exposure to computer screens for an extended period of time.</li><li>Sitting for extended periods of time.</li><li>Reach by extending hands or arms in any direction.</li><li>Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.</li><li>Listen to and understand information and ideas presented through spoken words and sentences.</li><li>Communicate information and ideas in speaking so others will understand.</li><li>Read and understand information and ideas presented in writing.</li><li>Apply general rules to specific problems to produce answers that make sense.</li><li>Identify and understand the speech of another person.</li></ul>

M.C. Dean is Building Intelligence™. We design, build, operate, and maintain cyber-physical solutions for the nation’s most recognizable mission-critical facilities, secure environments, complex infrastructure, and global enterprises.
The company’s capabilities include electrical, electronic security, telecommunications, life-safety, instrumentation and control, and command and control systems.
M.C. Dean is headquartered in Tysons, Virginia and employs more than 4,000 professionals engineers,technicians, and staff who deploy worldwide automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability.

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