Hawthorne, CA30+ days ago
Act as the primary point of contact for a robust portfolio of assigned government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on: • Delivering impeccable customer service, including efficient acknowledgement and resolution of issues • Building relationships to identify requirements and manage expectations • Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business • Retaining and growing the value of accounts • As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule • Serve as the team's internal expert in the State & Local / Local & Regional government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams • Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly. • Bachelors degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience • 3+ years of experience in account management, customer success, or business operations • 1+ years of experience working with government customers.