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The Food Service Director at Red Rock Correctional Center oversees daily food production in a secure correctional facility, ensuring safe, efficient, and compliant meal service for the incarcerated population. Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development. ?

<div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Job Description</h2></div><div><p>The <strong>Food Service Director at Red Rock Correctional Center</strong> oversees daily food production in a secure correctional facility, ensuring safe, efficient, and compliant meal service for the incarcerated population. This role manages large?scale kitchen operations, supervises staff and incarcerated workers, maintains strict food safety and security standards, and controls inventory and costs. The Director ensures menus meet nutritional requirements and that all food service activities follow facility, state, and federal regulations.</p><p><strong>Why Aramark?</strong><br/>?    Mission-Driven Work: Help individuals build a better future<br/>?    Career Growth: Access to training, development, and advancement<br/>?    Inclusive Culture: Be part of a diverse and supportive team<br/>?    Competitive Benefits: Health, dental, vision, 401(k), and more</p></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Job Responsibilities</h2></div><div><p>Leadership<br/>?    Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance <br/>?    Ensure food services appropriately connects to the Executional Framework <br/>?    Coach employees by creating a shared understanding about what needs to be achieved and how to execute<br/>?    Reward and recognize employees<br/>?    Ensure safety and sanitation standards in all operations</p><p>Client Relationship<br/>?    Identify client needs and effectively communicate operational progress</p><p>Financial Performance<br/>?    Adopt Aramark process and systems<br/>?    Build revenue and manage budget, including cost controls regarding food, beverage and labor<br/>?    Ensure the completion and maintenance of P&L statements<br/>?    Achieve food and labor targets<br/>?    Manage resources to ensure quality and cost control within budgetary guidelines</p><p>Productivity<br/>?    Implement and maintain Aramark agenda for both labor and food initiatives<br/>?    Create value through efficient operations, appropriate cost controls and profit management<br/>?    Full compliance with Operational Excellence fundamentals, including food and labor<br/>?    Direct and oversee operations related to production, distribution and food service</p><p>Compliance<br/>?    Maintain a safe and healthy environment for clients, customers and employees<br/>?    Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour</p><p>Key Responsibilities  <br/>?    Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development<br/>?    Develops operational component forecasts and can explain variances.  Responsible for components accounting functions.<br/>?    Ensures that requirements for appropriate sanitation and safety levels in respective areas are met<br/>?    Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training<br/>?    Recruits, hires, develops and retains front line team.<br/>?    Conducts period inventory<br/>?    Maintains records to comply with ARAMARK, government and accrediting agency standards<br/>?    Interacts with Client Management and maintains effective client and customer relations at all levels with client organization<br/>?    May participate in sales process and negotiation of contracts<br/>?    Looks for opportunities to implement new products and services which support sales growth and client retention</p><p> Additional Responsibilities<br/>?    Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility)<br/>?    Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices</p><p>At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. </p></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Qualifications</h2></div><div><p>?    Requires at least 4 years of experience<br/>?    Requires at least 1-3 years of experience in a management role <br/>?    Requires previous experience in food service<br/>?    Requires a bachelor?s degree or equivalent experience<br/>?    Strong communication skills  <br/>?    Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships<br/>?    Ability to demonstrate excellent customer service using Aramark's standard model <br/>?    Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers<br/>?    Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. <br/>?    Must be able to stand for extended periods of time.</p></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Education</h2></div><div></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">About Aramark</h2></div><div><p><b>Our Mission</b></p><p>Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. </p><p><b>About Aramark</b></p><p>The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at <a href="http://www.aramarkcareers.com" rel="nofollow">http://www.aramarkcareers.com</a> or connect with us on <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FAramarkCareers&data=04%7C01%7CZubarev-Roman%40aramark.com%7Cd95531f1958f4c8be92608d930cd3bed%7Cb1519f0f2dbf4e21bf34a686ce97588a%7C0%7C0%7C637594480295643289%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FStKmW3AoNZb2vJnR%2FQQ65UlkGbWjN%2B0YzJ0Pl3Vpcs%3D&reserved=0" rel="nofollow">Facebook</a>, <a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstagram.com%2Faramarkcareers&data=04%7C01%7CZubarev-Roman%40aramark.com%7Cd95531f1958f4c8be92608d930cd3bed%7Cb1519f0f2dbf4e21bf34a686ce97588a%7C0%7C0%7C637594480295653284%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kdMgnbALw10003oI5eCv3mUef0FKb%2BAuVM38jJD%2BTEM%3D&reserved=0" rel="nofollow">Instagram</a> and <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Faramarkcareers&data=04%7C01%7CZubarev-Roman%40aramark.com%7Cd95531f1958f4c8be92608d930cd3bed%7Cb1519f0f2dbf4e21bf34a686ce97588a%7C0%7C0%7C637594480295653284%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aDi0EMVcAG61WwWR7WpIUFcvNiqtIRl5d8p%2BKAdrL2c%3D&reserved=0" rel="nofollow">Twitter</a>.</p></div></div></div>

<p>We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.</P>

<p><b>Innovation inspired by you</b><br>
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences. </p>

<p>Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.</p>

<p><b>Beyond great service</b><br>
Another key part of what makes us different is something we call service excellence.</p>

<p>To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.</p>

<p>We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.<p>

<p><b>Our people make all the difference—we make sure of it</b><br>
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.</p>

<p>We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training. </p>

<p>The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.</p>

Aramark

Food Service Director

Accounting

Budget Management

Budgeting

Cafeteria

Coaching

Communication Skills

Contract Negotiation

Cost Control

Customer Experience

Customer Relations

Customer Retention/Renewal

Customer Support/Service

Develop and Maintain Customers

Distribution Services

Equal Employment Opportunity (EEO)

Federal Laws and Regulations

Food Production

Food Safety

Food Services

Food and Beverage Industry

Forecasting

Government

Green Business

Inventory Costs

Inventory Management

Leadership

Lift/Move 50 Pounds

Manage Agenda

Mentoring

Menu Development

Menu Management

Merchandising

Needs Assessment

Operational Communications

Operational Strategy

Operations Planning

People Management

Performance Management

Production Control

Profit & Loss Statements

Quality Control

Record Keeping

Regulations

Resource Management

Revenue Growth

Revenue Management

Safety Standards

Sales

Sales Management

Sales Support

Sanitation

Staff Training

State Laws and Regulations

Systems Maintenance

Twitter

Waitressing

Appcast Exclusive 1

OTHER

FEED

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW:
<div> </div><div> </div><div><p style="margin:0in;font-size:12pt;font-family:'times new roman' , serif">MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. </p><p>At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.</p><p> </p></div><p style="margin:0px"> </p><p style="margin:0px">We are seeking a dedicated and customer-focused <strong>Customer Service Representative</strong> to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.</p><p style="margin:0px"> </p><p style="margin:0px"><em>To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.</em></p>

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POSITION RESPONSIBILITIES:
<p style="margin:0px"><strong>Key Responsibilities:</strong></p><ul><li>Listen to customers, understand their needs, and resolve customer issues</li><li>Utilize systems and technology to complete account management tasks</li><li>Recognize sales opportunity and apply sales skills to upgrade</li><li>Explain and position the products and processes with customers</li><li>Appropriately escalate customer dissatisfaction with managerial team</li><li>Ensure first call resolution through problems solving and effective call handling </li></ul>

STANDARD QUALIFICATIONS:
<p style="margin:0in"><strong>WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? </strong></p><p style="margin:0in">All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:</p><p style="margin:0px"> </p><ul style="margin-top:0in"><li>Must be 18 years of age or older</li><li>High school diploma or equivalent</li><li>Excellent organizational, written, and oral communication skills</li><li>The ability to type swiftly and accurately (20+ words a minute)</li><li>Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)</li><li>Basic understanding of Windows operating system</li><li>Highly reliable with the ability to maintain regular attendance and punctuality</li><li>The ability to evaluate, troubleshoot, and follow-up on customer issues</li><li>An aptitude for conflict resolution, problem solving and negotiation</li><li>Must be customer service oriented (empathetic, responsive, patient, and conscientious)</li><li>Ability to multi-task, stay focused and self-manage</li><li>Strong team orientation and customer focus</li><li>The ability to thrive in a fast-paced environment where change and ambiguity prevalent</li><li>Excellent interpersonal skills and the ability to build relationships with your team and customers</li></ul>

CONDITIONS:
<p style="margin:0px"><strong>All MCI Locations</strong></p><ul><li>Must be authorized to work in the country where the job is based.</li></ul><p style="margin:0px"><strong>Subject to the program and location of the position</strong></p><ul><li>Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.</li><li>Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.</li></ul>

PHYSICAL REQUIREMENTS:
<p style="margin-bottom:0in">This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.</p>

COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS:
<p style="margin:0px"><strong>WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?</strong></p><p style="margin:0px">At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.</p><p style="margin:0px"> </p><p style="margin:0px"><strong>What You Can Expect from MCI:</strong></p><p style="margin:0px">We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:</p><p style="margin:0px"> </p><ul style="margin-top:0in"><li><strong>Paid Time Off: </strong>Earn PTO and paid holidays to take the time you need.</li><li><strong>Incentives & Rewards:</strong> Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!</li><li><strong>Health Benefits:</strong> Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.</li><li><strong>Retirement Savings:</strong> Secure your future with retirement savings programs, where available.</li><li><strong>Disability Insurance:</strong> Short-term disability coverage is available to help protect you during unexpected challenges.</li><li><strong>Life Insurance:</strong> Access life insurance options to safeguard your loved ones.</li><li><strong>Supplemental Insurance:</strong> Accident and critical illness insurance</li><li><strong>Career Growth:</strong> With a focus on internal promotions, employees enjoy significant advancement opportunities.</li><li><strong>Paid Training:</strong> Learn new skills while earning a paycheck.</li><li><strong>Fun, Engaging Work Environment:</strong> Enjoy a team-oriented culture that fosters collaboration and engagement.</li><li><strong>Casual Dress Code:</strong> Be comfortable while you work.</li></ul><p style="margin:0px"> </p><p style="margin:0px"><strong>Compensation & Benefits that Fit Your Life</strong></p><p style="margin:0px">MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.</p><p style="margin:0px"> </p><p style="margin:0px">If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!</p>

DIVERSITY AND EQUALITY:
<p style="color:#0e101a;background:transparent;margin-top:0pt;margin-bottom:0pt"><em>At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.</em></p><p style="color:#0e101a;background:transparent;margin-top:0pt;margin-bottom:0pt"><em> </em></p><p style="color:#0e101a;background:transparent;margin-top:0pt;margin-bottom:0pt"><em>MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.</em></p><p style="color:#0e101a;background:transparent;margin-top:0pt;margin-bottom:0pt"><em> </em></p><p style="color:#0e101a;background:transparent;margin-top:0pt;margin-bottom:0pt"><em>MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.</em></p>

REASONABLE ACCOMMODATION:
<p style="margin:0px">Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.</p>

ABOUT MCI (PARENT COMPANY):
<p style="margin:0px">MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.<br/> <br/>In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. <br/> <br/>Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.</p>

DISCLAIMER:
<p style="margin:0px">The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.</p><p style="margin:0px"> </p><p style="margin:0px">The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.</p>

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