OTHER

FEED

UNKNOWN

Technical knowledge in a field related to the energy industry, such as energy management, HVAC equipment, distributed generation, and end-use gas and electric equipment (motors, engines, heat pumps, water heaters, boilers, cooking equipment, etc.). The knowledge and capability to plan, design and manage new gas services, which includes load calculation/diversification, drawings, sizing (lines, tanks, meters, regulators, gas pressures, etc.), fire suppression systems and permitting.

Overview:
PURPOSE STATEMENT:The Residential Account Specialist markets and sells gas products and services to new and existing residential markets in order to meet the Company's growth and profitability objectives. They will function as the primary interface between Hawaii Gas and assigned customers. They will also perform operations-related functions.

Responsibilities:
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:<ul><li>Identifies potential clients using innovative approaches and standard practices. Devises and implements sales strategies to gain new residential accounts, including the effective use of proposals, energy comparison data, analyses and presentations consistent with company guidelines.  Implements sales programs and campaigns, as directed.</li><li>Develops and employs account management strategies and processes to maximize retention and growth of gas loads within assigned account base.</li><li>Builds, maintains, and enhances relations with customers to support the company’s priority on improving and enhancing the customer’s experience.</li><li>Ensures customer service application and intake forms are completed accurately and on time using the systems provided (principally the Company CRM and CIS).</li><li>Follows proper procedures and processes when establishing new accounts to include the completion of all required paperwork, coordinating the installation and turn-on of system, and evaluating the feasibility of all new projects to ensure that all financial and technical requirements are met.</li><li>Designs new gas service systems, utilizing assistance from Engineering, Distribution, and LPG Supply & Distribution when required or necessary.</li><li>Promptly responds to customer inquiries and continually updates customers on a wide range of matters relating to rates, company practices, PUC tariffs and schedules, servicing policies, applicable codes and regulatory requirements, gas system specifications, etc.</li><li>Assists Operations in a variety of tasks relating to residential customer needs, including but not limited to tank relocation, load increases tank sizing, field evaluation of accounts, and on-call supervisor rotation.</li><li>Keeps current with new residential gas appliances, equipment and technologies as well as trends, processes and developments in the energy industry.</li><li>Provides expertise in understanding customer’s energy needs and identifying and pursuing opportunities for installation of additional gas appliances and replacement of non-gas appliances with gas-fired appliances.</li><li>Represents the Company and participates in appropriate local professional, business and community activities/associations. Establishes and maintains relations with key industry personnel; develops relations with engineers, architects, developers, contractors and gas appliance and equipment dealers.</li><li>Assists in analyzing market conditions, identifying trends, and developing sales forecasts, etc.</li></ul>OTHER FUNCTIONS/RESPONSIBILITIES:<ul><li>Complies with all safety rules and cooperates in the fullest in the promotion of safety and safe work habits, to include the reporting of any unsafe conditions or acts. Maintains all EH&S training on a current basis.</li><li>Complies with all applicable corporate and Hawaii Gas policies and procedures.</li><li>Maintains assigned work area and equipment in a clean, orderly and safe manner; performs housekeeping duties as required and/or instructed. Works in a safe and responsible manner.</li><li>Performs all other related duties as instructed by manager.</li></ul>

Qualifications:
Required Education and/or Work Experience:<ul><li>High school diploma or GED.</li><li>Two (2) years successful and progressive experience in the gas or energy industry to include outside sales, cold calling, contract negotiations, proposal writing, and account management. Other relevant experience may be considered.</li><li>Proficient with Microsoft suite of tools (specifically, Outlook, Word, Excel, and Power Point), MS Project, and customer service software.</li><li>Working knowledge of NFPA 58, gas utility systems, local zoning laws, and plumbing, building and fire codes.</li><li>Experience with bid submittals, specifically, government bids (city, county, state and federal).</li></ul>Preferred Education and/or Work Experience:<ul><li>Bachelor's or master’s degree in business administration, Marketing or Engineering or equivalent combination of related experience and education.</li><li>Technical knowledge in a field related to the energy industry, such as energy management, HVAC equipment, distributed generation, and end-use gas and electric equipment (motors, engines, heat pumps, water heaters, boilers, cooking equipment, etc.).</li><li>Knowledge of Hawaii’s energy market, designated sales territory and various cultures, including business protocols.</li><li>The knowledge and capability to plan, design and manage new gas services, which includes load calculation/diversification, drawings, sizing (lines, tanks, meters, regulators, gas pressures, etc.), fire suppression systems and permitting.</li></ul>Required Licensure, Certification, Registration or Designation:<ul><li>A valid Hawaii driver’s license.</li><li>Access to an insured vehicle with current registration.</li></ul>Preferred Licensure, Certification, Registration or Designation:<ul><li>Certified Energy Manager, other certification in energy or equivalent related experience and education.</li><li>Sales certifications.</li><li>Certification in finance or equivalent related experience and education.</li><li>Other advanced education or certification(s) which apply to the energy, utility, project management industry and job function.</li></ul>

Hawaii Gas

Residential Account Specialist (Hilo)

Building Codes

Business Administration

City Government

Cold Calling Skills

Contract Negotiation

Cook Dishes

Customer Relations

Customer Relationship Management (CRM)

Customer Service Software

Data Analysis

Develop and Maintain Customers

Driver's License

Electrical Components

Energy & Utilities

Energy Management

Feasibility Analysis

Field Sales

Fire Suppression/Control

HVAC

High School Diploma

Housekeeping/Cleaning

Management Strategy

Market Analysis

Marketing

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Product Family

Microsoft Project

Microsoft Word

National Fire Protection Association (NFPA)

Oil and Gas

On Call

Plumbing

Profit & Loss

Project/Program Management

Proposal Writing

Pumps

Regional Sales

Regulatory Requirements

Safety/Work Safety

Sales

Sales Campaigns

Sales Forecasting

Sales Management

Sales Strategy

Systems Analysis

Time Management

Training/Teaching

Trend Analysis

Zoning

[AW]-iCims

ADAPTED_NOW

Position Summary: Under the direction of the Assistant Administrator greets, checks patients in and out of the ambulatory surgery center (ASC), manages the telephones, prepares charts, informs patients of the financial policy, collects patient co-payments and/or deductibles for the services rendered, issues cash receipts. Works with Business Office Associate Level II and Senior Business Office Associate to ensure patient authorization information is accurate.

Position Title:                           Business Office Associate Level I   Facility Department:                 Business Office/Administration                                          Position reports to:                  Assistant Administrator   Position Summary: Under the direction of the Assistant Administrator greets, checks patients in and out of the ambulatory surgery center (ASC), manages the telephones, prepares charts, informs patients of the financial policy, collects patient co-payments and/or deductibles for the services rendered, issues cash receipts. Works with Business Office Associate Level II and Senior Business Office Associate to ensure patient authorization information is accurate. Must exhibit outstanding customer service attitude at all times. Is accountable to establish benchmarks and performance standards as applicable to duties performed. A combination of duties related to record keeping including, but not limited to the creation, maintenance, preparation of medical records for storage filing and retrieving of medical records, ensures medical records are complete, conducts medical record audits and assisting in the assurance that all records are kept in accordance with Accreditation Association for Ambulatory Health Care standards and government rules and regulations.   Qualifications Requirements: Minimum Education/ Training / Licensure / Certifications:<ul><li>High school graduate or equivalent </li></ul>  Minimum Experience: <ul><li>Knowledgeable with medical terminology </li><li>Computer skills </li><li>Medical record familiarity </li></ul>  Preferred Experience: <ul><li>Two (2) years of experience in a medical office, clinic or other healthcare setting preferred. </li><li>One (1) year of experience with medical records. </li></ul>  Knowledge, Skills and Abilities:<ul><li>Ability to answer telephones courteously. </li><li>Ability to anticipate tasks and prioritize assignments. </li><li>Ability to maintain highly sensitive, confidential material. </li><li>Ability to read, write, speak and understand English. </li><li>Ability to input data into computer system. </li><li>Ability to maintain logs. </li><li>Ability to read and maintain medical health records. </li><li>Ability to type at 35-45 words per minute. </li><li>Knowledge of medical terminology. </li><li>Knowledge of personal computers and related equipment. </li><li>Knowledge of standard office procedures. </li><li>Provides hospitable customer service. </li><li>Maintain filing systems. </li></ul>  Working Conditions / Environment:<ul><li>Occasional exposure to unpleasant patient or unit elements. </li><li>Subject to many interruptions. </li><li>Occasional pressure due to multiple calls and inquiries. </li></ul><ul><li>Generally good working conditions. </li><li>Little exposure to extremes </li></ul>    Physical / Mental / Special Demands (Hidden)  <table><tbody><tr><td>Physical/Mental/ Special Demands</td><td>Infrequent (1-2%)</td><td>Occasional (3-33%)</td><td>Frequent (34-66%)</td><td>Constant (67-100%)</td></tr><tr><td>Sit</td><td>  </td><td>  </td><td>X</td><td>  </td></tr><tr><td>Stand</td><td>  </td><td>  </td><td>X</td><td>  </td></tr><tr><td>Walk</td><td>  </td><td>  </td><td>X</td><td>  </td></tr><tr><td>Lifting                            20 lbs.</td><td>  </td><td>X</td><td>  </td><td>  </td></tr><tr><td>Carrying                        20 lbs.</td><td>  </td><td>X</td><td>  </td><td>  </td></tr><tr><td>Pushing                         20 lbs.</td><td>  </td><td>X</td><td>  </td><td>  </td></tr><tr><td>Pulling                           20 lbs.</td><td>  </td><td>X</td><td>  </td><td>  </td></tr><tr><td>Kneeling</td><td>  </td><td>X</td><td>  </td><td>  </td></tr><tr><td>Squatting</td><td>  </td><td>X</td><td>  </td><td>  </td></tr><tr><td>Bending</td><td>  </td><td>X</td><td>  </td><td>  </td></tr><tr><td>Stooping</td><td>  </td><td>X</td><td>  </td><td>  </td></tr><tr><td>Climbing</td><td>  </td><td>X</td><td>  </td><td>  </td></tr><tr><td>Twisting</td><td>  </td><td>X</td><td>  </td><td>  </td></tr><tr><td>Reaching overhead</td><td>  </td><td>X</td><td>  </td><td>  </td></tr><tr><td>Foot controls</td><td>  </td><td>X</td><td>  </td><td>  </td></tr><tr><td>Fine dexterity</td><td>  </td><td>X</td><td>  </td><td>  </td></tr><tr><td>Repetitive work- hand/arms</td><td>  </td><td>X</td><td>  </td><td>  </td></tr><tr><td>Repetitive work- foot/leg</td><td>  </td><td>X</td><td>  </td><td>  </td></tr></tbody></table>  Required Protective Equipment  <ul><li>N/A </li></ul>Patient Care Services  <ul><li>N/A </li></ul>  <table><tbody><tr><td>Age of Patients Served Population</td><td>Provides Care</td></tr><tr><td>Pediatric (6 months-18 years) </td><td>  </td></tr><tr><td>Adult (18 years-65 years plus) </td><td>  </td></tr><tr><td>N/A </td><td>X</td></tr></tbody></table>  Description of OSHA Categories:  <table><tbody><tr><td>Category I</td><td>Tasks involve exposure to blood, body fluids, or tissues </td></tr><tr><td>Category II</td><td>Tasks involve no exposure to blood, body fluids, or tissues, but employment may require Performing unplanned Category I tasks. </td></tr><tr><td>Category III</td><td>Tasks that involve no exposure to blood, body fluids, or tissue, and Category I tasks are not a condition of employment </td></tr></tbody></table>  OSHA Category:  <ul><li>Category III </li></ul>  POSITION ACCOUNTABILITIESEssential Functions  <ul><li>Answers and screens phone calls. </li><li>Processes subpoenas, court orders and routine request for records. Verifies accuracy of patient information. </li><li>Reviews incoming requests for patient information in compliance with applicable facility and government policies, procedures, and regulatory requirements/statues. </li><li>Photocopies/burn to file and prepares records/reports for mailing. </li><li>Practices effective communication and interpersonal skills to enhance positive teamwork and to accomplish goals/tasks. </li><li>Communicates and reinforces financial policies to all new and established patients. </li><li>Registers patients on a daily basis. </li><li>Prepares charts for the following day and ensures all documents are properly filed and present in chart. </li><li>Verifies and obtains copies of patient’s identification and insurance information (copy of insurance card). </li><li>Ensures all necessary and required documentation is obtained and completed. </li><li>Is aware and sensitive to patient’s needs in waiting area. </li><li>Promotes excellence in customer/patient relations with all encounters. </li></ul>  (Read only) <ul><li>Understands and models Surgicare of Hawaii’s mission, vision and values. </li><li>Reviews department operations manual to ensure compliance and applicable Accreditation Association for Ambulatory Health Care standards, federal and state regulations, accepted Standards of Conduct and Corporate Compliance Program. Complies with all Surgicare of Hawaii’s policies, procedures, employee handbook and Standards of Conduct. </li><li>Promotes excellence in customer/patient relations with all encounters. </li><li>Adheres to safety policies and maintains a clean and safe environment for patients and co-workers. </li><li>Participates in departmental and organizational quality improvement efforts. </li></ul>  Other Functions:<ul><li>Enhances professional growth and development through participation in educational programs. Current literature, in-service meetings and workshops. </li><li>Performs other related duties as assigned or requested. </li><li>Strive to provide continuous improvement. </li><li>Performs other duties as assigned. </li></ul>

Surgicare of Hawaii, Inc.

Business Office Associate I- Full-time

Accreditation Association for Ambulatory Health Care (AAAHC)

Administrative Skills

Auditing

Benchmarking

Co-Payments

Communication Skills

Computer Skills

Computer Systems

Continuous Improvement

Corporate Compliance

Customer Support/Service

Data Entry

Data Quality

Documentation

English Language

Establish Priorities

Fast Food

Federal Laws and Regulations

Financial Policies

Government Policies

Government Regulations

Health Maintenance

Healthcare

Insurance

Interpersonal Skills

Maintain Compliance

Medical Office

Medical Records

Medical Terminology

Medical Treatment

Operational Audit

Patient Assessment

Patient Registration

Photocopy

Quality Management

Record Keeping

Request for Information (RFI)

Standards of Care

State Laws and Regulations

Systems Maintenance

Team Player

Telephone Skills

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaii may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office. Possession of a baccalaureate degree in architecture or related field and 6 years of progressively responsible professional experience with responsibilities for capital improvement planning, budget development, and facilities maintenance operations; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

Government Jobs in Hilo, HI

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Government Jobs in Hilo, HI

Residential Account Specialist (Hilo) Hawaii Gas

Business Office Associate I- Full-time Surgicare of Hawaii, Inc.

Architect (Director of Facilities Planning & Management) (0080767) University of Hawaii

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