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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Call Center Representative – Onsite in San Antonio, TXAre you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $15/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.What We Offer:<ul><li>Full-Time Employment: Reliable schedule and stability.</li><li>Competitive Pay:$15/hr </li><li>Shift differentials: Night Differential $1.50 extra per hour for shifts between 6 PM-6 AM all days, and/or Weekend Day Differential $1.00 on Saturday-Sunday 6AM-6PM.</li><li>Paid Training & Overtime: Get the training you need to excel and take advantage of overtime opportunities.</li><li>Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.</li><li>Career Growth: Opportunities to advance your career in a supportive, innovative environment.</li><li>Full Benefits: Comprehensive benefit options and a great work environment that values your success.</li></ul>What You'll Do:<ul><li>Efficiently manage a high volume of inbound calls in a fast-paced environment. </li><li>Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.</li><li>Assist cardholders with inquiries regarding transactions and account statuses.</li><li>Listen actively to understand customer needs and offer clear, accurate information.</li><li>Process transactions efficiently via web-based applications and handle research requests with precision.</li><li>Maintain in-depth knowledge of company and client programs, policies, and technology.</li><li>Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.</li><li>Support team operations during peak times or absences to help maintain seamless service.</li></ul>What We’re Looking For:<ul><li>An effective communicator who can clearly explain complex information.</li><li>A dedicated professional with a strong work ethic and problem-solving skills.</li><li>A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.</li><li>Ready to commit to 100% attendance during our three-to-five-week paid training period.</li></ul>Requirements:<ul><li>Must be at least 18 years old with a High School Diploma or equivalent.</li><li>Must have 6 months of Customer Service, Call Center or Dispatch experience.</li><li>Complete a background check, credit check, and security fingerprinting.</li><li>This onsite role requires candidates to reside within a 35-mile radius of the worksite located at 2822 General Hudnell Dr., San Antonio, TX 78266</li></ul>Looking for more information? 
 We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.Landing Page:<a href="https://careers.conduent.com/us/en/about-call-center-representative-role-in-san-antonio-puerto-rico" rel="nofollow noopener noreferrer" target="_blank">About Call Center Representative Role in San Antonio & Puerto Rico</a>Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $15.00 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" rel="nofollow noopener noreferrer" target="_blank">click here to access or download the form</a>.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" rel="nofollow noopener noreferrer" target="_blank">click here to access Conduent's ADAAA Accommodation Policy</a>.

Conduent State & Local Solutions, Inc

Call Center Representative

Background Investigation

Call Centers

Call Volume

Candidate Screening

Communication Skills

Compensation and Benefits

Customer Relations

Customer Support/Service

Federal Government

Genetics

High School Diploma

Internet Application

Maintain Compliance

Medical Conditions

Military

Needs Assessment

Operational Support

Problem Solving Skills

Regulations

Regulatory Compliance

Service Delivery

Transaction Processing/Management

Appcast Exclusive 1

FEED

Occasionally sit, stand, reach at overhead, reach at shoulders, reach at knees, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements, push / pull with arms. Strong understanding of total in-store operations, inventory, and in-depth knowledge of fresh departments (Market, Produce, Seafood, Deli, Bakery, and seasonal merchandise transitions).

Job Description:
H-E-B is one of the largest, independently owned food retailers in the nation, operating over 420 stores throughout Texas and Mexico, with annual sales generating over $38 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts and outstanding service. As an eStore Manager, you’ll oversee total operation of an H-E-B eStore, including Customer and Partner relations and financial performance. You’ll apply your total Store knowledge collaborate Store-wide to provide the best Customer experience. You’ll manage overall eStore direction, coordination, and evaluation of business needs. Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. “Partner-owned” means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE… commitment to work hard to make sure your Customers and Partners feel appreciated and respected? HEAD FOR BUSINESS… know-how to combine first-class customer service and merchandising / selling to think for the customer? PASSION FOR RESULTS… drive to meet goals and influence total Store sales while delivering a great customer experience? We are looking for: someone who can lead, influence people / results, and run strategic processes / operations in a fast-paced environment someone passionate about serving digital and internal customers What is the work? Management: Spends majority of time using independent judgment making employment-related and business decisions, or recommending such decisions (e.g., product- / department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, resolving Partner-related matters) Supervises / coaches / develops / trains eCommerce team; builds relationships by fostering teamwork; ensures Partners, Leads, and Secondary Managers receive designated training Drives overall eStore productivity; manages individual Partner productivity; effectively manages eStore hours based on demand needs; ensures appropriate staffing levels; adjusts as needed to meet operating ratio targets Monitors process excellence and provides feedback, guidance, and praise as needed Tracks / anticipates orders and Partners issues; research / analyzes existing or potential process breakdowns; works with appropriate Partners to identify and solve problems Communicates continuously with Store Partners, offsite fulfillment leaders, and Home Delivery providers on daily shift events / concerns; communicates feedback and influences potential solutions on current process / opportunities, including technology, to Regional or Corporate Leadership; shares best practices with other eStores that benefit the department overall Ensures H-E-B eCommerce-related Standard Operating Procedures (SOPs) are executed to enhance the customer experience (e.g., maximizing productivity, quality, accurate order selection, on-time home deliveries, on-time curbside deliveries, store audits) Reviews / approves all daily, weekly, and monthly paperwork for eCommerce transactions relevant to eStore (e.g., EBT, Hospitality at Curb); reviews / maintains all eCommerce retail control paperwork Monitors / manages potential shrink Educates Store Leaders and peers on eCommerce processes, customer habits, and impacting eCommerce results Operates with a total Store, team-centric mindset; builds relationships throughout and outside the store Sales / Strategy: Serves as eCommerce business expert on website, Home Delivery, pricing, competition, upcoming enhancements, etc. Communicates / executes Company initiatives at Store level Accurately plans holidays and competitive activity to maximize sales; communicates holiday plans and push items to Store departments; collaborates on Store-wide preparation Reviews / analyzes financial Store reports to formulate strategies to grow / improve the business Develops sales growth plans that include improving customer experience and community outreach Food Safety / Sanitation: Ensures compliance with all federal, state, H-E-B regulations / standards of product freshness, food safety, and sanitation Ensures highest level of quality and presentation in products and services Ensures facility and equipment are properly maintained and in good repair Customer Service: Offers / role models / coaches on superior customer service; develops a strong team that is passionate about an A+ Customer Experience, including hospitality, accuracy, quality, efficiency, in-stocks / substitutions, and wait times Listens / shows sensitivity to Partner and Customer concerns; handles issues professionally and effectively; uses Hospitality at Curb as appropriate; identifies and addresses underlying root cause Monitors dashboard to expedite customer throughput Creates processes to ensure Customers needing support are contacted and helped in a timely manner Provides base customer support for website issues and problem-solving for customer ordering issues if possible What is your background? Minimum age 18 (mandatory) Education from a college or technical school, or high school diploma or equivalent 1+ years of related experience Experience related to retail management, eCommerce, food service management, or in-store shopping Completion of School of Retail Management (SORM) Do you have what it takes to be a fit as an H-E-B eStore Manager? Expert knowledge of H-E-B guidelines and procedures Knowledge of H-E-B and government food-safety regulations Strong understanding of total in-store operations, inventory, and in-depth knowledge of fresh departments (Market, Produce, Seafood, Deli, Bakery, and seasonal merchandise transitions) Understanding of product integrity, quality, and accuracy Expert interviewing, interpersonal, and communication skills Organization and planning skills Computer skills, including basic browser troubleshooting, MS Office (Word, Excel), and H-E-B systems Ability to influence with a team- / Customer-centric mindset Ability to manage multiple priorities, shift focus between tasks, and delegate effectively Ability to handle stressful situations and decisions that impact business, Partners, and Customers Ability to stay current on surrounding community events that impact customer needs Can you… Function in a fast-paced work environment that requires detailed work and precision Work with customers, and stay attentive to their needs Constantly* walk, reach at waist Frequently grasp Occasionally sit, stand, reach at overhead, reach at shoulders, reach at knees, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements, push / pull with arms Occasionally be exposed to cold conditions, wet conditions, ambient temperature, and loud noises Demonstrate the ability to lift 55 lbs., and manage in excess of 55 lbs.** * While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 – 5.5 hours per 8-hour day; Occasionally: 0 – 2.5 hours per 8-hour day ** It is Partners’ responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. 02-2024

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Call Center Representative Conduent State & Local Solutions, Inc

Kerrville - Hourly eStore Manager HEB

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