OTHER

FEED

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MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW:
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.    We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES:
Key Responsibilities:<ul><li>Listen to customers, understand their needs, and resolve customer issues</li><li>Utilize systems and technology to complete account management tasks</li><li>Recognize sales opportunity and apply sales skills to upgrade</li><li>Explain and position the products and processes with customers</li><li>Appropriately escalate customer dissatisfaction with managerial team</li><li>Ensure first call resolution through problems solving and effective call handling </li></ul>

STANDARD QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: <ul style="margin-top:0in"><li>Must be 18 years of age or older</li><li>High school diploma or equivalent</li><li>Excellent organizational, written, and oral communication skills</li><li>The ability to type swiftly and accurately (20+ words a minute)</li><li>Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)</li><li>Basic understanding of Windows operating system</li><li>Highly reliable with the ability to maintain regular attendance and punctuality</li><li>The ability to evaluate, troubleshoot, and follow-up on customer issues</li><li>An aptitude for conflict resolution, problem solving and negotiation</li><li>Must be customer service oriented (empathetic, responsive, patient, and conscientious)</li><li>Ability to multi-task, stay focused and self-manage</li><li>Strong team orientation and customer focus</li><li>The ability to thrive in a fast-paced environment where change and ambiguity prevalent</li><li>Excellent interpersonal skills and the ability to build relationships with your team and customers</li></ul>

CONDITIONS:
All MCI Locations<ul><li>Must be authorized to work in the country where the job is based.</li></ul>Subject to the program and location of the position<ul><li>Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.</li><li>Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.</li></ul>

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: <ul style="margin-top:0in"><li>Paid Time Off: Earn PTO and paid holidays to take the time you need.</li><li>Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!</li><li>Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.</li><li>Retirement Savings: Secure your future with retirement savings programs, where available.</li><li>Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.</li><li>Life Insurance: Access life insurance options to safeguard your loved ones.</li><li>Supplemental Insurance: Accident and critical illness insurance</li><li>Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.</li><li>Paid Training: Learn new skills while earning a paycheck.</li><li>Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.</li><li>Casual Dress Code: Be comfortable while you work.</li></ul> Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.   In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.   Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER:
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

MCI Military Recruitment

Remote Customer Service Representative

ARM (Advanced RISC Machine)

Accounts Receivable Management

Background Investigation

Business Process Management

Business Process Outsourcing

Business Services

Call Center Operations

Call Centers

Claims Processing

Cloud Computing

Communication Skills

Compensation and Benefits

Conflict Resolution

Contact Management

Copying Machines

Cost Control

Credit and Collections

Customer Escalations

Customer Experience

Customer Relations

Customer Support/Service

Disability Insurance

Diversity

Employee Benefits

Financial Services

Government

Health Plan

Healthcare

High School Diploma

Identify Issues

Information Technology & Information Systems

Interpersonal Skills

Life Insurance

Marketing

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Windows Operating System

Microsoft Word

Multitasking

Needs Assessment

Negotiation Skills

Office Equipment

Organizational Skills

Physical Demands

Presentation/Verbal Skills

Printers

Problem Solving Skills

Product Positioning

Regulations

Resolve Customer Issues

Retail

Sales

Sales Management

Software Development

Team Player

Technical Support

Writing Skills

eCommerce

[AW]-iCims

Paid Sick Days

Prescription Drug Coverage

401K

Employee Referral Program

Flexible Spending Accounts

Retirement / Pension Plans

Military Leave

ADAPTED_NOW

Through its wholly owned subsidiaries, American States Utility Services, Inc. contracts with the federal government to provide water and wastewater services that include operating, maintaining, renewing, replacing, and constructing new systems on military installations throughout the United States. This includes all aspects of public and private water supply treatment and distribution systems, and wastewater collections and treatment systems, including asset management, capital planning, project and construction management, business development and issues relating to operations and maintenance.

Through its wholly owned subsidiaries, American States Utility Services, Inc. contracts with the federal government to provide water and wastewater services that include operating, maintaining, renewing, replacing, and constructing new systems on military installations throughout the United States. The installations where we presently operate are home to nearly 350,000 military and civilian personnel and families.We proudly deliver these vital services to military installations in Maryland, North Carolina, South Carolina, Texas (including southeastern New Mexico), Virginia, Florida, Kansas, and Massachusetts.Serving those who serve.United States Veterans, Reservists, National Guard Members, and Military Spouses encouraged to apply.POSITION SUMMARY: The incumbent in this position shall be responsible for the oversight of a wide variety of projects or assignments, including those that are large, strategic or complex in nature, in the field of water and wastewater engineering and construction. This includes all aspects of public and private water supply treatment and distribution systems, and wastewater collections and treatment systems, including asset management, capital planning, project and construction management, business development and issues relating to operations and maintenance. Serving in a supervisory role, the incumbent is accountable for the delivery and completion of capital projects on time and within budget, to include identifying key resources and providing the direction required for meeting the project objectives. The incumbent is also responsible for the supervision of Capital Project Coordinators and Capital Project Inspectors.ACCOUNTABILITY: The Capital Program Supervisor may be asked by contractors for interpretations or variances not consistent with Company Standards; as such, this individual must be ever mindful of all requirements on the Company’s Code of Ethics/Conduct, including consistently promoting a professional image of the Company at all times.ESSENTIAL DUTIES AND RESPONSIBILITIES: • Oversees all aspects of assigned capital projects • Coordinates internal and external resources towards the completion of assigned capital projects while working closely with and balancing the needs of operations, customer service, engineering design, and water quality functions and schedules • Develops detailed scopes of work and cost estimates for projects and provides detailed scopes and technical information for project Requests for Proposals (RFPs) • Prioritizes assigned capital projects within area of responsibility • Supervises, coaches and counsels capital staff as assigned • Manages multiple projects in various locations as assigned • Prepares, monitors and reports on project schedules and budgets and implements corrective actions when needed • Monitors quality control and inspection activities on assigned projects and implements corrective actions when required • Approves vendor, consultant and contractor payment requests • Plans, directs, assigns, reviews and evaluates the work of any assigned staff • Coordinates field changes with appropriate capital project staff and EDC staff as necessary. • Responsible for completing project Risk Management reports to include updating of these reports throughout the project life, as well as ensuring that Field Inspectors are familiar with these reports and are monitoring compliance • Prepares and presents to management periodic reports on progress of assigned capital projects • Ensures that legal, regulatory and company requirements and specifications are met with respect to assigned capital projects • Represents or assists in representing the Company in public settings with respect to projects • Together with contract department, resolves issues with vendors and/or contractors regarding commencement, execution and completion of construction projects • Working knowledge of principles and practices of project management, construction management, planning, budgeting, and safe work practices • Responsible for overseeing, developing, and executing capital improvement master plans, to include the annual Five Year Capital Plan • Responsible for identifying, planning, submitting and marketing future capital upgrade proposals. • Coordinates with DPW and other departments and agencies as necessary to process and secure Installation approvals for capital construction projects • Familiarity with meeting the requests of the regulators that provide oversight of utilities and their projects, including utility commissions or boards, health service departments and various federal and state agencies • Professional management and contract administration of third party providers of services and goods including engineering and environmental consultants, land surveyors, construction contractors, material and equipment vendors, materials testing and inspection firms, etc. • Knowledge of fire department and other local agency regulations as they pertain to the construction and installation of water supply and distribution and wastewater conveyance projects • Analyze data on project budgets and schedules and identify and implement corrective actions • Communicate clearly and concisely, orally and in writing; make effective professional presentations to a wide variety of audiences, such as government representatives, community groups, schools, businesses and public commissions • Write and create technical specifications, reports • Successfully complete training curricula about capital improvement programs to improve and maintain professional competence • Ensure that all assigned project construction is installed per applicable state and federal environmental regulations; project sites are compliant with OSHA standards and the ASUS Health and Safety Plan, and risks mitigated to prevent non-compliance with either. • Establish and maintain effective working relationships with subordinate staff, peers, and professional associates and with the general public; supervise, train and evaluate staff • Supervise and oversee the work of assigned Capital Project Coordinators and Capital Project Inspectors • Performs other duties as assignedThe above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills or competencies associated with this job.MINIMUM POSITION QUALIFICATIONS:  Bachelor’s Degree in Engineering OR Bachelor’s Degree in Construction Management OR closely related field; or two years as a Capital Project Supervisor or similar grade position  Must possess or obtain a project management certification by the Project Management Institute (PMI) or the American Academy of Project Management (AAPM) or Professional Engineer license in the state practicing within first two years of employment at this grade level.  Minimum of five years of relevant experience in managing public works and/or public utility projects  Two years of supervisory experience required  Knowledge of and experience using project management software (such as Primavera and MS Project) preferred  Proficient in the use of computerized office equipment and programs: MS Office, MS Windows, Adobe products, Web Based Learning, and other applicable software required  Strong oral and written communication and analytical skills. Ability to speak, understand, read and write English; grammar, spelling, vocabulary, and punctuation required  Knowledge of Army Corps of Engineer and U.S. Government and the local subsidiary base processes and procedures is highly desirable  Must possess and maintain a valid Driver’s License issued by the state where employed  Must take and pass Federal OSHA and or State Mandated Safety training with annual refresher courses as required by the associated regulations for this Position. Such training will be provided by company and compliance is mandatory  Demonstrated pursuit of educational and professional development to enhance knowledge, performance and contributions to the organizationQUALITIES OF A SUCCESSFUL CAPITAL PROGRAM SUPERVISOR: • Trustworthy; strong personal integrity • Demonstrates strong levels of accountability and ownership • Collaborative/Team oriented; approachable • Exhibits professionalism with internal and external contacts • Organized with strong attention to detail and time management skills • High degree of initiative; self-starter • Ability to handle confidential or sensitive information • Flexible, thoughtful, accountable, and passionate about work • Strong written and oral communication skills; able to express ideas, thoughts, suggestions in a concise, tactful manner • Willingness to learn • Excellent customer service support and interventions with a ‘can-do’ attitude • Goal driven • Strong quantitative, analytical and financial skills • Ability to make independent sound decisions in a timely mannerPHYSICAL REQUIREMENTS MAY INCLUDE: May include but not limited to standing, climbing, walking, lifting up to 30 lbs., bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time. BENEFITSOur Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow.  Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents.  We also offer paid vacation and sick time and twelve Company paid holidays per year.  To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan.  Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.COMPENSATION INFORMATIONThe compensation range provided is in compliance with state specific laws.  Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.U.S. Citizenship is required pursuant to our contract with the federal government.The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check.NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.

American States Water Company (AWR) has grown significantly since 1929 when the original water systems were acquired. Yesterday's visions have developed into today's reality &mdash; a viable service provider focused on the needs of over one million people throughout California.
Today, American States Water Company is the parent of Golden State Water Company and American States Utility Services, Inc. Through its utility subsidiary, Golden State Water Company, AWR provides water service to approximately 259,000 customers throughout 10 counties in Northern, Coastal and Southern California. The Company also distributes electricity to approximately 24,000 customers in the Big Bear recreational area of California. Through its contracted services subsidiary, American States Utility Services, Inc., the Company provides operations, maintenance and construction management services for water and wastewater systems located on military bases throughout the country under 50-year privatization contracts with the U.S. Government.

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Remote Customer Service Representative MCI Military Recruitment

Capital Program Supervisor (6KS.26) American States Water Company

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