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FEED

Under the general supervision of the Administrative Support Supervisor, the Transit Planner plans, designs, implements and evaluates changes in fixed routes and paratransit services operated by Port Arthur Transit; investigates and responds to internal and external queries and input pertaining to fixed route and paratransit services; participates in initiatives to increase ridership, decrease travel time and find new markets; assist with federal government transit programs, grants administration and work with project managers to ensure appropriate compliance. A typical way would be: Experience and Training: Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university related to urban or regional planning, transportation planning, business or public administration, geography and/or relevant discipline with a minimum of one (1) year of verifiable experience (a combination of full- time employment and internships in planning can be used to compute years of experience).

HOUR

SALARY:              $25.3151 - $31.4403, Hourly (DOE&Q) EXEMPT OPENING DATE: 01/29/2024 CLOSING DATE: Continuous until filled. JOB SUMMARY Under the general supervision of the Administrative Support Supervisor, the Transit Planner plans, designs, implements and evaluates changes in fixed routes and paratransit services operated by Port Arthur Transit; investigates and responds to internal and external queries and input pertaining to fixed route and paratransit services; participates in initiatives to increase ridership, decrease travel time and find new markets; assist with federal government transit programs, grants administration and work with project managers to ensure appropriate compliance. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Administrative Support Supervisor. EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES -Essential and other important duties and responsibilities may include, but are not limited to, the following: Conduct required background research and data collection to support recommendations for system development, support on planning studies and pilot projects, state and federal grant applications and related reports. Perform professional work on a variety of planning assignments, ensure accountability and compliance with all current and applicable federal, state, and local laws and regulatory agency policies, procedures, rules and regulations. Provide assistance with contracts management, including development of RFPs, scopes of work and project budgets. Review of consultant proposals, invoices, processing of payments, issuing and managing work authorizations within a contract. Work to identify federal, state and local transportation grant opportunities, and participate in the grant writing process, as well as the management of any funding received. Present information to management, elected officials, advisory groups, partner transit agencies, local jurisdictions, regulatory agencies and other stakeholders on short and/or long range service planning issues. Develop and implement effective, ongoing community participation and outreach programs for PAT supported projects. Maintain consistent communication with internal (i.e., operators and support staff) and external customers (i.e.riders and advisory committees) to gather and compile information required for service development activities and communicate service related information. Assist in the coordination of PAT’s planning activities with the Metropolitan Planning Organization and other state and federal agencies. Specific functions include, assisting with the development of the Transportation Improvement Program (TIP). Communicate orally and in writing, including synthesizing quantitative and qualitative information into concise, well-organized narratives for both technical and non-technical audiences. Conduct route studies by field investigations evaluating number of stops, length of route, number of runs and reviews of passenger surveys. Monitor route performance for effectiveness, calculate projected ridership and performance statistics, propose modifications to existing service including route design. Advise management on the effect of proposed service changes, and coordinatewith other departments on service related issues. Collect service-related data from various sources and develop and maintain the database in order to prepare federal and state reporting. Perform data analysis in order to prepare various reports related to ridership, route productivity and service measurements. Prepare maps, graphs, charts and other visual aids to illustrate the results of analyses and studies. Prepare multi-media presentations for use in making civic, educational and regional planning presentations on transit issues. Performs other related duties as assigned. QUALIFICATIONS Knowledge of: Theory, principles, practices, procedures and information sources of urban and transportation planning.                     Economic, environmental and social concepts applicable to the transportation planning process. Local, state and federal laws and regulations governing the provision of public transit services. Statistical analyses techniques and formulas relevant to the planning process. Methods and techniques of developing, coordinating and implementing public involvement and outreach processes on complex and/or politically sensitive issues.  Research and data collection, budget cost controls and project coordination. GIS program and necessary skills associated with program. Ability to: Attend work on a regular and dependable basis. Multi-task with a high degree of detail orientation within a fast-paced, team environment. Work within the appropriate level of independence gathering information, setting priorities and making decisions. Problem solve and demonstrate emotional control in crisis situations using tact and diplomacy. Understand, interpret, explain and apply local, regional, state and federal laws, regulations, policies, procedures, standards and planning principles and practices. Present ideas and requirements clearly and persuasively, orally and in writing to diverse, internal and external technical and non-technical audiences. Interpret and present maps, graphs, statistical data and visual displays clearly and effectively to a variety of audiences. Establish and maintain effective customer-focused working relationships with employees, employee organizations and their representatives, other governmental officials, community groups and to the public. Demonstrate high proficiency in computer software programs including the Microsoft Office Suite such as Outlook, Windows, PowerPoint, Excel and other computerized software. Prepare monthly drawdown submissions for various governmental contracts/grants. Analyze each grant monthly for ensure accuracy of financial data. Review general ledger to reconcile accounts receivable and payments received. Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include:<ul><li>Sitting for extended periods of time</li><li>Climb, balance, stoop, kneel, crouch, reach and stand</li><li>Lift and/or move objects up to 20 lbs.</li><li>Perform simple and powerful grasping, pushing, pulling and equipment securement</li></ul> Maintain effective audio-visual discrimination and perception needed for:<ul><li>Operating assigned equipment </li><li>Answer multi-line telephone system</li><li>Communicate effectively with others</li></ul> Effectively deal with personal danger, such as:<ul><li>Working indoors and out, with exposure to weather conditions.</li></ul> EXPERIENCE AND TRAINING GUIDELINES:Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way would be: Experience and Training: Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university related to urban or regional planning, transportation planning, business or public administration, geography and/or relevant discipline with a minimum of one (1) year of verifiable experience (a combination of full- time employment and internships in planning can be used to compute years of experience). Experience in the public sector is desirable. OR Associate degree from an accredited college related to urban or regional planning, transportation planning, business or public administration, geography and/or relevant discipline with a minimum of seven (7) years of (full-time equivalent) verifiable experience. Experience in the public sector is desirable. OR Possession of a high school diploma, GED or recognized equivalent, with a minimum of ten (10) years of (full-time equivalent) verifiable experience which must have included at least two (2) years in transportation/transit planning.  Experience in the public sector is desirable. License or Certificate: Possession of a valid Texas Class C Driver's License.                                                                  Transit Planner - Transit Administration - Posting #23-02R 
 <div style="text-align:center">CITY OF PORT ARTHUR 
Attn:  Hiring Manager P.O. Box 1089  Port Arthur, Texas 77641-1089 
 (EEO/AA/V/F/RC/H) 
The City of Port Arthur is an Equal Employment Opportunity Employer</div>

City of Port Arthur Texas

Transit Planner - Transit Administration

Accounts Receivable

Administrative Skills

Analysis Skills

Audiovisual

Billing

Budgeting

Business Administration

Class C License

Communication Skills

Computer Skills

Computer Software

Consulting

Contract Management

Cost Control

Customer Relations

Data Analysis

Data Collection

Data Quality

Data Visualization

Database Administration

Develop Methodologies

Develop and Maintain Customers

Driver's License

Employee Relations

Environmental Economics

Establish Priorities

Federal Government

Federal Grants

Federal Laws and Regulations

Funding

General Ledger Accounting

Geographic Information Systems (GIS)

Geography

Government

Government Contracts

Government Grants

Grant Administration/Management

Grant Writing

High School Diploma

Lift/Move 20 Pounds

Maintain Compliance

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Windows Operating System

Multimedia

Organizational Skills

Performance Analysis

Presentation/Verbal Skills

Project/Program Coordination

Public Administration

Public Transport

Reconciliation

Regulations

Reporting Skills

Request for Proposals (RFP)

Research Skills

State Laws and Regulations

Statistics

Telephone Skills

Transportation Planning

Urban Planning

Urban Transportation

Writing Skills

The Applicant Manager

Reporting to the Assistant Vice President of Student Success, this position works closelywith Student Success staff, the Undergraduate Advising Center (UAC), Student Retention and Tutoring Services (STARS), Enrollment Management, and other university offices on matters related to student enrollment and re-enrollment, retention, and academic recovery. The Customer Service Specialist serves as a first point of contact by greeting and interacting with students, faculty, staff, and the public; responding to phone, email, and virtual or chat-based inquiries; and directing students to appropriate campus services, departments, and personnel.

YEAR

Salary: $29,759.00 - $38,687.00 Annually Location : Beaumont, TX Job Type: Full-Time Staff Job Number: 202600226 Home Org: Undergraduate Advising Center Opening Date: 05/08/2026 FLSA: Non-Exempt Job Summary Lamar University is seeking a friendly and detail-oriented Customer Service Specialist to join its Enrollment Management team. Reporting to the Assistant Vice President of Student Success, this position works closelywith Student Success staff, the Undergraduate Advising Center (UAC), Student Retention and Tutoring Services (STARS), Enrollment Management, and other university offices on matters related to student enrollment and re-enrollment, retention, and academic recovery. The Customer Service Specialist serves as a first point of contact by greeting and interacting with students, faculty, staff, and the public; responding to phone, email, and virtual or chat-based inquiries; and directing students to appropriate campus services, departments, and personnel. The ideal candidate will demonstrate strong communication skills, a commitment to customer service, and the ability to manage multiple tasks in a fast-paced academic environment. Essential Job Functions <ul><li>Serve as the first point of contact for students, faculty, staff, and the public by answering general and process-related questions; responding to emails and chat inquiries; and referring individuals to appropriate campus offices and personnel as needed. </li><li>Provide support for enrollment, re-enrollment, readmission, and academic recovery processes, including student outreach initiatives, advising appointment scheduling, and administrative communications. </li><li>Support daily operations of the Undergraduate Advising Center and Office of Student Success, including front-desk coverage, project support, and tasks assigned by leadership. </li><li>Utilize and maintain accuracy within student information and CRM systems, while keeping current records of campus resources, contacts, policies, and procedures. </li><li>Assist with student success programs and campus events, including outreach activities and office-supported initiatives, and elevate student concerns or issues to appropriate staff. </li></ul>Minimum and Desired Qualifications Minimum Qualifications:<ul><li>High School Diploma or equivalent. </li><li>One or more years of experience working in a customer service environment. </li><li>Experience using student information systems (e.g., Banner). </li></ul>Desired Qualifications:<ul><li>Associate's degree in education, communication, business administration, or a related field. </li><li>3 years of administrative experience </li><li>Experience working in a student support role within an academic or higher education environment. </li><li>Experience working with student records systems such as Banner. </li></ul>Supplemental Information Key Competencies:<ul><li>Customer-focused experience in higher education, student services, admissions, or a related customer service environment, with the ability to interact with students, families, faculty, and staff. </li><li>Strong communication, problem-solving, and interpersonal skills with the ability to work independently and collaboratively in a fast-paced environment while managing multiple competing priorities. </li><li>High level of organization and attention to detail, including accurate data management, task coordination, and the ability to assign and oversee work for student assistants. </li><li>Technically proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint, and the ability to learn and adapt to new software and student information systems. </li><li>Confidentiality and compliance, including FERPA regulations, and willingness to work occasional evenings and weekends to support advising-related events. </li></ul>Physical Requirements:<ul><li>Able to lift 25 lbs. and be able to perform a variety of physical tasks, including lifting, bending, stooping, squatting, stair climbing, and walking between buildings </li></ul>Job Conditions:<ul><li>Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions. </li></ul> Lamar University is An Equal Opportunity Employer Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003. This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. 01 Do you have a High School Diploma or equivalent? <ul><li>Yes</li><li>No</li></ul> 02 Do you have one or more years of experience working in a customer service environment? <ul><li>Yes</li><li>No</li></ul> 03 Do you have experience using student information systems, such as Banner? <ul><li>Yes</li><li>No</li></ul> Required Question

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Transit Planner - Transit Administration City of Port Arthur Texas

Customer Service Specialist Lamar University

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