Required qualifications to be successful in this role: • Good oral and written communication skills • Ability to prioritize workload for small teams and possess good organizational skills • Ability to effectively and politely interface with the public and provide excellent customer service • Ability to analyze, interpret, and apply regulatory material and internal controls • Bachelor's Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience in managing teams, and; • Six (6) years of general office experience, including; • Two (2) years of supervisory experience, including; • Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook, and; • Demonstrated customer service experience, and; • Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team. Critical roles such as, Passport services' processing work functions (mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM), customer service, fraud, cashier, passport product control, and supervise at any level within the Agency/Center.