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In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy. You'll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers.

<h2>About the Customer Service Representative Position</h2>As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests. To succeed in this role, excellent communication skills are a must. You'll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.<h2>Customer Service Representative Responsibilities</h2><ul><li>Maintain a professional and friendly attitude towards customers at all times</li><li>Communicate with customers through various mediums, including in-person, phone, and web</li><li>Build relationships with customers to ensure their satisfaction</li><li>Provide prompt responses to customer inquiries and complaints, assisting to solve issues</li><li>Maintain records of customer interactions, including sales, comments, and complaints</li><li>Process orders and forms as needed</li><li>Keep up-to-date on company offerings to ensure clients get the best products</li></ul><h2>Customer Service Representative Requirements</h2><ul><li>[1+] years of Customer Service Representative experience</li><li>High school diploma</li><li>Proficient with computers and CRM software</li><li>Excellent communication skills</li><li>Superb customer service, time-management, and multitasking skills</li><li>Must be a team player</li><li>Must have flexible availability 
 	 </li></ul>

Receptionist / Customer Service Rep

Communication Skills

Computer Skills

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Support/Service

High School Diploma

Multitasking

Order Processing

Problem Solving Skills

Resolve Customer Issues

Sales

Time Management

Track Customer Issues

BreezyHR

ADAPTED_NOW

Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician’s office, verifying benefits for non pre-registered patients, and obtaining signatures on required forms. Consistently demonstrate premier customer service and communication skills with all internal and external customers/contacts and ensure the patient and their family members have the best hospital encounter possible.

Community Hospital is hiring a Full Time Patient Access Rep with a $500 Sign On Bonus!We’re offering an exciting opportunity to work alongside a dedicated, compassionate team – where you are valued just as much as the patients we serve. At Community Hospital, we are guided by our C.A.R.E.S. values where Compassion is required, Attitude is valued, Respect is demanded, Excellence is expected and Service is commended. Come be a part of a place where your hard work is recognized, your goals are supported, and your impact matters.What We OfferAs an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes:<ul><li style="line-height:normal;background:white;font-family:'arial' , 'helvetica' , sans-serif">Medical, dental, vision, and prescription coverage</li><li style="line-height:normal;background:white;font-family:'arial' , 'helvetica' , sans-serif">Life and AD&D coverage</li><li style="line-height:normal;background:white;font-family:'arial' , 'helvetica' , sans-serif">Availability of short- and long-term disability</li><li style="line-height:normal;background:white;font-family:'arial' , 'helvetica' , sans-serif">Flexible financial benefits including FSAs, HSAs, and Daycare FSA.</li><li style="line-height:normal;background:white;font-family:'arial' , 'helvetica' , sans-serif">401(k) and access to retirement planning</li><li style="line-height:normal;background:white;font-family:'arial' , 'helvetica' , sans-serif">Employee Assistance Program (EAP)</li><li style="line-height:normal;background:white;font-family:'arial' , 'helvetica' , sans-serif">Paid holidays and vacation</li></ul>The Patient Access Representative is responsible for the complete and accurate registration of all patients obtaining services at the facility. Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician’s office, verifying benefits for non pre-registered patients, and obtaining signatures on required forms. Responsible for collecting co-payments, deductibles, and co-insurance from patients at the time of service. Responsible for ensuring an efficient, complete, and timely patient registration process that models the customer service philosophy of the facility.Essential Functions: <ul><li>Communicate with clinical departments or Scheduling Representative to obtain scheduled appointments and/or orders prior to the service date.</li><li>Pre-register 98% of all scheduled patients a minimum of three (3) business days in advance of their arrival.</li><li>Obtain, validate and accurately enter in the computer system, the patient’s demographic and insurance information while maintaining an acceptable accuracy rate (95% plus) as evidenced by routine quality review. Information may be obtained from the physician’s office or the patient via direct contact, telephone or fax.</li><li>Thoroughly review the MPI so that duplicate medical records numbers are avoided.</li><li>Obtain signatures on all necessary forms and documents required by hospital and by law.</li><li>Ensure MSP Questionnaire is completed for every Medicare registration.</li><li>Work closely and cooperatively with the physician office staff, schedulers and other hospital departments to schedule and prepare required information before the patient’s arrival.</li><li>Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account. Assist by contacting to the insurance company for pre-authorizations and pre-certifications as required prior to patient receiving service when asked by Director.</li><li>Effectively communicate with physician office staff to resolve authorization issues and coordinate registrations as required.</li><li>Collect co-payment, deductible or co-insurance previously identified by the Insurance Verification Specialist or as indicated on the insurance card or online eligibility system, when the patient arrives for service.</li><li>If working in Emergency registration, ensures compliance with the EMTALA regulation for all patients.</li><li>Log cash collected, generate receipts, and maintain balanced cash at all times.</li><li>Meet monthly cash collection goals as determined collaboratively by Department Director/Manager and CBO.</li><li>Consistently obtain and copy/scan insurance cards and driver licenses.</li><li>Responsible for knowing the functions of the phone system in order to professionally handle incoming calls, appropriately transfer calls, and assist with any internal calls when asked to do so by Department Director or Team Lead.</li><li>Perform the reception/greeter function at the front desk entrance as needed.</li><li>Verify medical licensure and check Medicare Sanctions websites for non-credentialed physicians ordering outpatient diagnostic tests (Community Hospital Only).</li><li>Consistently demonstrate premier customer service and communication skills with all internal and external customers/contacts and ensure the patient and their family members have the best hospital encounter possible.</li><li>Meet established quality and productivity standards for self and for the team.</li><li>Anticipate and adapt to change (e.g., hospital policy changes, operational/procedures, insurance changes) in a positive manner.</li><li>Foster and reinforce team-based results.</li><li>Adhere to time and attendance standards as outlined in the Human Resource Policy manual. Provide proper notification of absence or tardiness within established departmental time frames.</li><li>Ensure patient confidentiality adhering to HIPAA guidelines.</li><li>Demonstrate the knowledge, skills and abilities (competencies) to perform the duties outlined above annually in the form of a test or as evidenced by daily quality review and direct observation of the Team Lead and the Department Director/Manager.</li><li>Track and monitor productivity as requested.</li><li>Keep Department Director or Team Lead apprised of any delays in the registration process.</li><li>Remain current on scheduling, registration, insurance verification, and other patient registration processes in order to cover in the absence of other team members.</li><li>Perform other duties as assigned.</li></ul>Qualifications: <ul><li>High School graduate or equivalent required; 2 years college preferred.</li><li>Experience in patient registration, verification and authorization in a medical center or comparable institution demonstrating the skill, knowledge and ability to perform registration duties preferred.</li><li>Working knowledge of governmental regulations and other reimbursement criteria preferred.</li><li>Ability to accurately type 40 WPM, complete forms, simple correspondence, handle payment transactions and enter data.</li><li>Excellent verbal and written communication as well as interpersonal skills required.</li><li>Demonstrated ability to handle multiple tasks with short time-lines, prioritize and organize work, and complete assignments in a timely and accurate manner.</li><li>Exceptional ability to interact and communicate effectively, tactfully, and diplomatically with patients, families, medical staff, co-workers, employers and insurance company representatives.</li><li>Must have a pleasant disposition, positive attitude and possess the ability to maintain a cordial and professional approach during periods of stress.</li><li>Skill in using office equipment: basic computer skills, photocopier, telephone, fax machine, and calculator.</li><li>Demonstrated ability to think and act decisively in a timely manner.</li><li>Ability to maintain operational knowledge of all insurance requirements necessary to achieve optimal reimbursement.</li></ul>

Strength in Numbers 

United Surgical Partners International (USPI) and Tenet have combined forces to create the nation’s largest ambulatory surgery provider. Our combined network of exceptional surgical and imaging facilities includes approximately 20 imaging centers, and over 265 short-stay surgical facilities. Together, our partnerships include 50 health systems and more than 4,000 physicians. Nationwide Experience 

Our partners deliver high quality ambulatory solutions in safe, efficient and caring USPI facilities in communities of every size across 29 states. Our physician partners are focused on providing quality patient care, in part because they are invested in their USPI facility. We provide the infrastructure and support they need to perform their best. This is one of the advantages of partnering with USPI. Quality Patient Services 

We share a vision with our physician and health system partners. Our goal is to provide the quality of healthcare services we would insist upon for our own families. Since our founding in 1998, this goal has helped us grow exponentially. Today, our strategic joint venture with Tenet establishes USPI as one of the nation's leading providers of ambulatory solutions. Operating Excellence 

Our size and experience in developing and operating ambulatory facilities and strategic vision allow our facilities to achieve both high patient satisfaction and solid financial results. Moreover, because we engage physicians in the governance and growth of the facility, we also achieve excellent clinical outcomes.

United Surgical Partners International

Patient Access Representative Full Time

Accidental Death and Dismemberment (AD&D)

Accounts Receivable

Calculators

Calendar Management

Co-Payments

Computer Systems

Copying Machines

Data Entry

Demographics

Documentation

Driver's License

Employee Assistance Plan

Establish Priorities

Fax Machines

Flexible Spending Accounts

Government Regulations

HIPAA (Health Insurance Portability and Accountability Act)

Hospital

Human Resources

Insurance

Interpersonal Skills

Legal

Maintain Compliance

Medical Office

Medical Records

Medicare

Office Equipment

Operations Processes

Outpatient Care

Patient Care Authorizations

Patient Confidentiality

Patient Registration

Philosophy

Photocopy

Physician Credential

Prescription Drugs

Presentation/Verbal Skills

Process Modeling

Purchasing/Procurement

Regulatory Compliance

Reimbursement

Retirement Planning

Team Lead/Manager

Writing Skills

The Patient Access Representative is responsible for the complete and accurate registration of all patients obtaining services at the facility.  Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician’s office, verifying benefits for non pre-registered patients, and obtaining signatures on required forms. Responsible for collecting co-payments, deductibles, and co-insurance from patients at the time of service. Responsible for ensuring an efficient, complete, and timely patient registration process that models the customer service philosophy of the facility.   Essential Functions: <ul><li>Communicate with clinical departments or Scheduling Representative to obtain scheduled appointments and/or orders prior to the service date.</li><li>Pre-register 98% of all scheduled patients a minimum of three (3) business days in advance of their arrival.</li><li>Obtain, validate and accurately enter in the computer system, the patient’s demographic and insurance information while maintaining an acceptable accuracy rate (95% plus) as evidenced by routine quality review.  Information may be obtained from the physician’s office or the patient via direct contact, telephone or fax.</li><li>Thoroughly review the MPI so that duplicate medical records numbers are avoided.</li><li>Obtain signatures on all necessary forms and documents required by hospital and by law.</li><li>Ensure MSP Questionnaire is completed for every Medicare registration.</li><li>Work closely and cooperatively with the physician office staff, schedulers and other hospital departments to schedule and prepare required information before the patient’s arrival.</li><li>Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account. Assist by contacting to the insurance company for pre-authorizations and pre-certifications as required prior to patient receiving service when asked by Director.</li><li>Effectively communicate with physician office staff to resolve authorization issues and coordinate registrations as required.</li><li>Collect co-payment, deductible or co-insurance previously identified by the Insurance Verification Specialist or as indicated on the insurance card or online eligibility system, when the patient arrives for service.</li><li>If working in Emergency registration, ensures compliance with the EMTALA regulation for all patients.</li><li>Log cash collected, generate receipts, and maintain balanced cash at all times.</li><li>Meet monthly cash collection goals as determined collaboratively by Department Director/Manager and CBO.</li><li>Consistently obtain and copy/scan insurance cards and driver licenses.</li><li>Responsible for knowing the functions of the phone system in order to professionally handle incoming calls, appropriately transfer calls, and assist with any internal calls when asked to do so by Department Director or Team Lead.</li><li>Perform the reception/greeter function at the front desk entrance as needed.</li><li>Verify medical licensure and check Medicare Sanctions websites for non-credentialed physicians ordering outpatient diagnostic tests (Community Hospital Only).</li><li>Consistently demonstrate premier customer service and communication skills with all internal and external customers/contacts and ensure the patient and their family members have the best hospital encounter possible.</li><li>Meet established quality and productivity standards for self and for the team.</li><li>Anticipate and adapt to change (e.g., hospital policy changes, operational/procedures, insurance changes) in a positive manner.</li><li>Foster and reinforce team-based results.</li><li>Adhere to time and attendance standards as outlined in the Human Resource Policy manual.  Provide proper notification of absence or tardiness within established departmental time frames.</li><li>Ensure patient confidentiality adhering to HIPAA guidelines.</li><li>Demonstrate the knowledge, skills and abilities (competencies) to perform the duties outlined above annually in the form of a test or as evidenced by daily quality review and direct observation of the Team Lead and the Department Director/Manager.</li><li>Track and monitor productivity as requested.</li><li>Keep Department Director or Team Lead apprised of any delays in the registration process.</li><li>Remain current on scheduling, registration, insurance verification, and other patient registration processes in order to cover in the absence of other team members.</li><li>Perform other duties as assigned.</li></ul> Accountability: <ul><li>Reports to:  Director or Manager, Team Leader, Patient Access</li><li>Supervises: None</li></ul> Qualifications:  <ul><li>High School graduate or equivalent required; 2 years college preferred.</li><li>Experience in patient registration, verification and authorization in a medical center or comparable institution demonstrating the skill, knowledge and ability to perform registration duties preferred.</li><li>Working knowledge of governmental regulations and other reimbursement criteria preferred.</li><li>Ability to accurately type 40 WPM, complete forms, simple correspondence, handle payment transactions and enter data.</li><li>Excellent verbal and written communication as well as interpersonal skills required.</li><li>Demonstrated ability to handle multiple tasks with short time-lines, prioritize and organize work, and  complete assignments in a timely and accurate manner.</li><li>Exceptional ability to interact and communicate effectively, tactfully, and diplomatically with patients, families, medical staff, co-workers, employers and insurance company representatives.</li><li>Must have a pleasant disposition, positive attitude and possess the ability to maintain a cordial and professional approach during periods of stress. </li><li>Skill in using office equipment: basic computer skills, photocopier, telephone, fax machine, and calculator.</li><li>Demonstrated ability to think and act decisively in a timely manner.</li><li>Ability to maintain operational knowledge of all insurance requirements necessary to achieve optimal reimbursement. </li></ul> Required Physical Demands:     <ul><li>Strength (Lift, Carry, Push, Pull):  Sedentary; exerting up to 10 pounds of force occasionally</li><li>Standing/Walking:  Occasionally; activity exists up to 1/3 of the time</li><li>Keyboard/Dexterity:  Frequently; activity exists from 1/3 to 2/3 of the time</li><li>Talking (Must be able to effectively communicate verbally):  Yes</li><li>Seeing:  Yes</li><li>Hearing:  Yes</li><li>Color Acuity:  No</li></ul> Environmental Conditions:        High exposure to hazardous risks including potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment and chemicals, and must follow standard precautions.  Heavy work volume and high degree of accuracy required.  May be required to work weekends or flex schedules.   May be required to travel, and during travel, may be exposed to inclement weather conditions. Required Skills Required Experience

United Surgical Partners International Inc (USPI)

Patient Access Representative PRN

Electrical Components

Infectious Diseases

Keyboards

Physical Demands

Willing to Travel

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Receptionist / Customer Service Rep DLM

Patient Access Representative Full Time United Surgical Partners International

Patient Access Representative PRN United Surgical Partners International Inc (USPI)

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