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Detail-oriented and able to manage multiple priorities, you rely on your excellent organization and communication skills to bring your best each day for yourself, restaurant staff, and guests. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

Benefits: <ul><li>Employee discounts</li><li>Flexible schedule</li><li>Opportunity for advancement</li><li>Training & development</li></ul> 

 We are looking for a customer-focused Greeter to join our team! You will be welcoming guests, seating them in the restaurant, and helping ensure they enjoy an exceptional dining experience.  You are a natural people person who can quickly build rapport with guests and create a welcoming atmosphere. Detail-oriented and able to manage multiple priorities, you rely on your excellent organization and communication skills to bring your best each day for yourself, restaurant staff, and guests.  Responsibilities:  <ul><li>Greet guests and seat them at tables or in waiting areas</li><li>Provide guests with menus</li><li>Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings</li><li>Inform guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff</li><li>Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate</li><li>Operate cash registers to accept payments for food and beverages</li><li>Answer the phone.</li><li>Take to-go orders when necessary.</li><li>Keep the host stand neat, tidy, and presentable for guests.</li></ul> Qualifications:  <ul><li>Previous restaurant hosting or serving experience preferred. </li><li>Friendly and customer-focused personality </li><li>Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance.</li><li>Ability to clearly communicate guests’ needs to Servers, Bussers, Managers, etc.</li><li>Ability to effectively communicate on the telephone.</li><li>Must be able to carry trays or supplies (10-30 lbs.)</li></ul>

Muriale's Italian Restaurant

Greeter

Communication Skills

Customer Relations

Detail Oriented

Food and Beverage Industry

Interpersonal Skills

Multitasking

Organizational Skills

Restaurant

Telephone Skills

Training/Teaching

Waitressing

Must have the ability to lift and carry materials as needed, maintain manual dexterity for handling paperwork and operating computer systems, and have adequate visual and auditory abilities for effective communication with customers. Informs the Assistant Director of Museums, or the museum's Curator, of any problems he/she observes related to the museums’ structures or collections such as leaks, damage, etc.

HOUR

Ready to make history and inspire visitors?  The Oglebay Institute Museum is seeking a dynamic and enthusiastic part-time Customer Service Representative to join our team.  If you have a passion for art, history, and providing exceptional visitor experiences, this is the perfect opportunity for you!  Apply today and be part of a legacy that celebrates the past while embracing the future.Hours/WeekGenerally, works 14 - 21 hours per week.  This may include day, evening, and/or weekends and subject to change seasonally.  Must be flexible.Pay Rate:  $8.75/hourJob PurposeThe Customer Service Representative is tasked with executing all customer service functions at the museum. This role necessitates engaging with the public in an efficient manner ensuring a positive experience for all visitors. The employee must possess fundamental computer literacy to manage various administrative tasks, demonstrate initiative in addressing visitors’ needs and inquiries, and exercise sound judgment in resolving any issues that may arise. An understanding of museum practices, policies, and organizational structure is essential to provide accurate information and support to visitors.Essential Job Duties<ul><li>Prepares the Museum for opening and closing (i.e., setting up cash register for beginning of day, balancing cash drawer at close of day, turning on lights, etc.)</li><li>Serves as greeter for visitors to the Museums and collects admission fees.</li><li>Takes reservations and collects fees for Museums events such as classes, programs, and tours as well as membership contributions for Oglebay Institute.</li><li>Maintains an accurate record of daily attendance/participation figures and tabulates daily, weekly, and monthly.</li><li>Maintains an accurate daily record of monies received at the reception desk.</li><li>Receives and directs incoming calls.  Takes messages as needed.</li><li>Informs the Assistant Director of Museums, or the museum's Curator, of any problems he/she observes related to the museums’ structures or collections such as leaks, damage, etc.</li><li>Keeps self-apprised of event calendars provided for the departments of Oglebay Institute and Oglebay Park.</li><li>Serves as information resource for all Oglebay Institute programs.</li><li>Adheres to all organizational policies, procedures, and guidelines.</li><li>On occasion, other duties may be required to meet the needs of the organization.</li></ul>Physical DemandsThe employee must have the mobility to navigate the institute's premises, including standing, walking, and occasionally using stairs. Must have the ability to lift and carry materials as needed, maintain manual dexterity for handling paperwork and operating computer systems, and have adequate visual and auditory abilities for effective communication with customers. While much of the role involves active engagement, there may be occasions requiring extended periods of sitting.Work EnvironmentThe employee works within both indoor and outdoor settings, facilitating interactions with patrons during various institute events and activities. While the role primarily involves customer engagement and administrative tasks, individuals should be prepared for occasional manual tasks, such as lifting and carrying materials.QualificationsEducation and Experience:  Must have a high school diploma or GED.  Must have prior experience in customer service roles. Basic computer and data entry skills, including proficiency in Microsoft Office applications. Oglebay Institute is an Equal Opportunity Employer including disability and protected veteran status

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Greeter Muriale's Italian Restaurant

Customer Service Representative (part-time) - OI Museums Oglebay Institute

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