Paid Sick Days

Parking

Performance Bonus

Prescription Drug Coverage

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Employee Events

Retirement / Pension Plans

Tuition Reimbursement

Work From Home

Game Rooms

Life Insurance

Merchandise Discounts

On Site Cafeteria

UNKNOWN

ADAPTED_NOW

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Your potential has a place here with TTEC’s award-winning employment experience. As a Temporary Associate Reporting Analyst ( working remotely in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC   What You’ll Do In this role, you’ll serve as the primary point of contact between vendors and internal teams at the site level. You’ll be responsible for administering multi-factor authentication, providing system support, and ensuring operational readiness. If you thrive in a fast-paced environment and have a strong eye for operational detail, we’d love to hear from you!You'll report to Senior Operations Manager. You’ll contribute to the success of the customer experience and the team’s overall success. During a Typical Day, You’ll <ul><li>Serve as the primary site-level point of contact for systems access and ID management between the Vendor and Client.</li><li>Ensure readiness and provide support for system access, including multi-factor authentication setup and troubleshooting.</li><li>Support Agents/Representatives by coordinating ID issuance, tracking, and access to necessary platforms.</li><li>Communicate and process updates related to new hires, terminations, and role changes, ensuring timely system updates and access adjustments.</li><li>Oversee and escalate system-related issues as needed, working toward timely resolution.</li><li>Regularly validate and reconcile sales hierarchy data across platforms, escalating discrepancies when required.</li><li>Notify Agents/Representatives and trainers of system credentials as they become available to support onboarding and training.</li><li>Track and communicate training class identification numbers to ensure proper alignment with lifecycle management processes.</li><li>Provide ad-hoc reporting and operational support to site leadership as needed.</li></ul> What You Bring to the Role <ul><li>IT service and support management.</li><li>Contact Center process and support knowledge.</li><li>High degree of customer service skills.</li><li>High degree of communication and project management skills.</li><li>Sense of urgency and ability to influence and negotiate.</li><li>Ability to quickly analyze issues and determine a root cause.</li><li>Ability to manage multiple issues and prioritize appropriately.</li></ul> What You Can Expect  <ul><li>Supportive of your career and professional development </li></ul><ul><li>An inclusive culture and community minded organization where giving back is encouraged </li></ul><ul><li>A global team of curious lifelong learners guided by our company values </li></ul><ul><li>And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you </li></ul><ul><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits </li></ul>Visit  <div><a href="https://www.ttecjobs.com/en/us-employee-benefits" rel="nofollow">https://www.ttecjobs.com/en/us-employee-benefits</a></div> for more information.     About TTEC   TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

TTEC

Seasonal Healthcare Associate Reporting Analyst

Analysis Skills

Artificial Intelligence (AI)

Authentication

Call Centers

Career Development

Consulting

Customer Experience

Customer Support/Service

Detail Oriented

Diversity

Establish Priorities

Financial Reporting

Healthcare

IT Service Management (ITSM)

Identify Issues

Leadership

Multiplatform/Cross-Platform

Negotiation Skills

Onboarding

Operational Support

Problem Solving Skills

Project/Program Management

Reconciliation

Root Cause Analysis

Sales

Service Delivery

Systems Administration/Management

Systems Maintenance

Technical Support

Time Management

TTEC Holdings

FEED

Collaboration & Coordination: Collaborate with the EHR implementation and optimization teams to ensure that security measures are integrated into the deployment of new features, updates, and third-party applications. Incident Response & Risk Management: Respond to and investigate security incidents related to the EHR system, ensuring timely resolution and proper reporting to relevant stakeholders.

<h4></h4>** This candidate will be allowed to work remote.
All remote work must be completed in the United States. The contractor
may be required to come onsite in Raleigh, NC or to different healthcare
facilities, as requested/needed for meetings. Candidate must work EST
business hours.**Our
direct client has an opening for a Security Engineer w/ Healthcare Exp position
#
750759. This position is for 12+ months, with option of
extension, and will be worked remote – contractor may be required to be on-site
in Raleigh, NC, as requested/needed for meetings. Candidate must work EST
business hours.If
you are interested, please submit the following:YOUR
CURRENT RESUMEYOUR
HOURLY RATEBelow
is the job description – Resumes due ASAP –Description:The
EHR Security Coordinator is responsible for overseeing and ensuring the
security of the organization's Electronic Health Record (EHR) system. This role
involves managing access controls, conducting security audits, developing
security policies, and ensuring compliance with healthcare regulations such as
HIPAA and HITECH. The EHR Security Coordinator will work closely with IT,
clinical, and compliance teams to secure patient data and protect the integrity
of the EHR system.Key
Responsibilities:Security
Management & Compliance:Ensure
the EHR system is secure and compliant with federal, state, and organizational
security policies, including HIPAA, HITECH, and other applicable regulations.Monitor
and enforce the appropriate use of EHR access controls, ensuring that users
have the correct level of access based on their roles.Conduct
regular security audits of the EHR system, identifying and mitigating risks or
vulnerabilities.Develop
and maintain security policies, procedures, and guidelines specific to the EHR
environment.Coordinate
with the stakeholders to implement and maintain security tools, such as
firewalls, intrusion detection/prevention systems, and encryption mechanisms,
as applicable to the EHR system.Access
Controls & User Management:Oversee
user provisioning and de-provisioning, ensuring appropriate access to the
system for all employees and contractors.Manage
and audit role-based access controls (RBAC) for the system, ensuring that users
have the correct level of access for their duties.Ensure
that system logs and user access records are maintained for auditing purposes,
and work with internal audit teams to ensure compliance.Incident
Response & Risk Management:Respond
to and investigate security incidents related to the EHR system, ensuring
timely resolution and proper reporting to relevant stakeholders.Perform
risk assessments on new modules or integrations within the EHR, identifying
potential security vulnerabilities and developing mitigation strategies.Coordinate
with clinical, IT, and legal teams on breach notification processes in
compliance with regulatory requirements.Collaboration
& Coordination:Collaborate
with the EHR implementation and optimization teams to ensure that security
measures are integrated into the deployment of new features, updates, and
third-party applications.Work
closely with other members of the IT security team to ensure alignment between
EHR security and overall organizational cybersecurity strategies.Participate
in governance and compliance meetings, offering insights and reports on EHR
security.Continuous
Improvement:Stay
informed about emerging security threats, technologies, and best practices
related to EHR systems.Recommend
improvements and optimizations to the EHR security environment based on
industry trends and emerging threats.Qualifications:Education:Bachelor’s
degree in information technology, Computer Science, Cybersecurity, or a related
field. Relevant work experience may substitute for formal education.Security
Certifications (e.g., CISSP, CISM, HCISPP) are highly desirable.Experience:3-5
years of experience in IT security, preferably within the healthcare industry.Prior
experience with EHR systems is preferred.Experience
with HIPAA compliance, healthcare IT security audits, and risk management.Knowledge
of role-based access control (RBAC), identity management, and data encryption
as it relates to healthcare information systems.Skills:Strong
understanding of EHR systems.Proficient
in healthcare regulations and standards, including HIPAA, HITECH, and
meaningful use.Excellent
problem-solving and analytical skills.Strong
communication skills, capable of working across departments and with clinical
teams.Ability
to manage security incidents and respond to them efficiently.Familiarity
with healthcare IT infrastructure, including networking, firewalls, and
database security.---Working
Conditions:May
require occasional travel to different healthcare facilities within the
organization.On-call
availability for security incidents.Required/Desired Skills:Ability
to manage security incidents and respond to them efficiently. - Required - 7
YearsRisk
Management - must be able to Identify gaps through risk management, and assist
in the development of mitigation strategies. - Required - 7 Years5-7
years of experience in IT security, preferably within the healthcare industry.
- Required - 7 YearsExperience
updating privacy and security policies based on gaps found through an
assessment process. - Required - 7 YearsExperience
Performing risk assessments based on NIST 800-53 Rev 4. HIPAA,SSA and IRS Pub
1075. - Required - 7 YearsKnowledge
of role-based access control (RBAC), identity management, and data encryption
as it relates to healthcare information systems. - Required - 7 YearsProficient
in healthcare regulations and standards, including HIPAA, HITECH, and
meaningful use. - Required - 7 YearsExcellent
problem-solving and analytical skills. - Required - 7 YearsExperience
documenting vulnerability assessment results in a accurate, clear, actionable,
and available way to appropriate personnel - Required - 7 YearsFamiliarity
with healthcare IT infrastructure, including networking, firewalls, and
database security. - Required - 7 YearsStrong
communication skills, capable of working across departments and with clinical
teams. - Required - 7 Years By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

A - 4/7 - 750759 - Security Engineer w/ Healthcare Exp - Remote & Raleigh, NC

Access Control

Advertising

Auditing

Best Practices

Business Strategy

CISM - Certified Information Security Manager

CISSP - Certified Information Systems Security Professional

Communication Skills

Computer Science

Computer Security

Continuous Improvement

Cryptography

Data Processing

Email Technology

Firewalls

HIPAA (Health Insurance Portability and Accountability Act)

Health Information Technology

Identity Data Management

Incident Response

Industry/Trade Analysis

Information Technology & Information Systems

Information Technology/Systems Audit

Information/Data Security (InfoSec)

Internal Audit

Internet Security

Intrusion Detection Systems

Intrusion Detection and Prevention (IDP)

Maintain Compliance

Medical Record System

Organizational Skills

Policy Development

Privacy Controls

Record Keeping

Regulations

Regulatory Compliance

Risk Analysis

Risk Management

Security Attacks

Security Auditing

Security Monitoring

Strategic Planning

Team Player

Trend Analysis

U.S. National Institute of Standards and Technology (NIST)

Willing to Travel

100hires

OTHER

This individual will work closely with IT staff and stakeholders in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Qualifications: Associate’s degree in computer science or related field or two (2) years of professional work experience in an Information Systems environment and one (1) year healthcare, financial or clinical systems experience.

Overview:
The IT Support Specialist will provide top-notch technical assistance to our staff. This role's duties will include ensuring optimal use of our hardware and software technologies, enhancing performance of our technical systems, and securing data. The IT Support Specialist will also advise on IT equipment upgrades and provide administrative direction and support for daily operational activities. This individual will work closely with IT staff and stakeholders in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

Qualifications:
<ul><li>Associate’s degree in computer science or related field or two (2) years of professional work experience in an Information Systems environment and one (1) year healthcare, financial or clinical systems experience.</li><li>Proficient in Microsoft 365.</li><li>Excellent organizational skills and the ability to adjust priorities accordingly to meet changing deadlines or priorities.</li><li>Ability to work independently as well as part of a team.</li><li>Strong focus and attention to detail a must.</li><li>Mustbecomputerknowledgeableanddemonstrateknowledgeofapplicant tracking systems.</li></ul>

Responsibilities:
<ul><li>Assume a key role in a busy healthcare IT services area where strategic planning skills will be valued.</li><li>Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly.</li><li>Maintain the deployment, monitoring, maintenance, development, upgrade and support of all PC’s, operating systems, hardware, software, and office automation equipment.</li><li>Install all new technology for the center, including computer operating systems, software programs and applications, new desktops/laptops/tablets, and other computer hardware.</li><li>Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment.</li><li>Provide software and hardware education support to end-users.</li><li>Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.</li><li>Run security checks on all our systems to ensure we are protected from cybersecurity threats.</li><li>Work with the IT staff to implement all IT policies and procedures.</li><li>Administer MedCura’s integration strategy with external entities and organizations, including participation in a Health Information Exchange or similar activities.</li><li>Work with technology partners and vendors to optimize system efficiencies and resolve issues.</li><li>Maintain accurate and up to date inventory records of all microcomputer equipment with the center and other sites. Ensure all equipment is properly tagged and labeled. Ensure all software is properly licensed.</li><li>Establish and maintain regular written and in-person communication with the organization’s executives, department heads and end users regarding pertinent IT activities.</li></ul>

MedCura Health

IT Support Specialist

Automation Systems

Business Operations

Clinical Information Systems

Computer Hardware

Computer Systems

Desktop PC

Financial Systems

Hardware Administration

Health Information Exchange (HIE)

Help Desk

Inventory Reports

Laptop PC

Microsoft Product Family

Network Systems

Office Equipment

Operating Systems

Policy Implementation

Printers

Software Administration

Software Licenses

Supplier Optimization

User Account Administration

[AW]-iCims

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Seasonal Healthcare Associate Reporting AnalystTTEC

A - 4/7 - 750759 - Security Engineer w/ Healthcare Exp - Remote & Raleigh, NCFHR

IT Support SpecialistMedCura Health

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