OTHER

FEED

UNKNOWN

Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries.

Overview:
Together We Make Life Better”. Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows for all employees to feel valued and safe to give their opinions and improve our company.Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries. 

Position Summary:
Note: This is a 6 Month+ Assignment  The Deskside Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required.

Responsibilities:
Strategy & PlanningAssist in developing long-term strategies and capacity planning for meeting future end-user device needs.Able to support a variety of devices at our primary office and [describe locations to provide an idea of travel required]. Acquisition & DeploymentConduct research on end-user devices in support of standardization and procurement efforts. Evaluate and recommend products for purchase.Write technical specifications for purchase of end-user devices and related products. Operational ManagementPerform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.Record and manage equipment sent to repair depots for equipment under warranty or service contracts.Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels.Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment.Where required, administer and resolve issues with associated end-user workstation networking software products.Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.Ensure that physical deskside connections (RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user device operations.Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.If necessary, liaise with third-party support and equipment vendors.This position may have to travel to Houston periodically.

Qualifications:
Excellent technical knowledge of hardware.Excellent technical knowledge of PC internal components.Hands-on hardware troubleshooting experience.Extensive equipment support.Working technical knowledge of current protocols, operating systems, and standards.Ability to operate tools, components, and peripheral accessories.Able to read and understand technical manuals, procedural documentation, and OEM guides. Ability to conduct research into PC issues and products as required.Effective interpersonal skills and relationship-building skills.Strong written and oral communication skills.Ability to present ideas in user-friendly language.Understanding of the organization’s goals and objectives.Analytical and problem-solving abilities, with keen attention to detail.Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.Experience working in a team-oriented, collaborative environment.Strong customer-service orientation. Driver’s license in good standing. On-call availability.Sitting for extended periods of time.Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

Education Requirements:
College diploma or university degree in the field of computer science equivalent work experience.

EEO Statement:
Tata Consulting Engineers USA, LLC (“TCE”) is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal TCE offer letter through our onboarding system.

Fraud Alert:
Please be aware that there have been instances of fraudulent job offers being made in the name of TCE by unauthorized individuals or organizations. We want to make it clear that TCE will never ask for any type of payment information during our interview process. Please be advised all email communications from TCE will come from our business email addresses, which end in '@tataconsultingengineers.com'. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website at www.tataconsultingengineers.com

CDI Engineering Services

IT Specialist III

Analysis Skills

Apple Macs

Capacity Management

Communication Skills

Computer Mouse Hardware

Computer Science

Computer Systems

Computer Workstations

Construction

Construction Management

Customer Relations

Customer Support/Service

Desktop PC

Detail Oriented

Documentation

Driver's License

Engineering Consulting

Equipment Maintenance/Repair

Establish Priorities

Federal Laws and Regulations

Hand Tools

Hard Drives

Help Desk

Identify Issues

Information Technology & Information Systems

Interpersonal Skills

Inventory Management

Keyboards

Local Area Network (LAN)

Network Administration/Management

Network Software

OEM (Original Equipment Manufacturer)

On Call

Operating Systems

Operations Management

Performance Analysis

Peripheral Hardware

Plan Meetings

Presentation/Verbal Skills

Problem Solving Skills

Procurement Management

Product Testing

Purchasing/Procurement

Quality Engineering

Regulations

Requirements Management

Research Skills

Service Delivery

Software Specification

Statistics

Strategic Planning

Team Player

Technical Writing

Technical/Engineering Design

Telephone Skills

Testing

Time Management

Willing to Travel

Workstation Hardware

Writing Skills

[AW]-iCims

The role of the Network Infrastructure Specialist is to manage network connections and computer software systems, to ensure high levels of availability and security of the supported business applications and to ensure the stability and integrity of voice, data, video, mobile and wireless network services. Position provides networking, technical troubleshooting support, request fulfillment and mobile communications configuration and placement including, but not limited to: public safety network and software access control, Mobile Data Terminal (MDT) provisioning, user coaching and problem solving.

HOUR

<div><div>SALARY:              $34.8119 - $43.1750, Hourly (DOE&Q) EXEMPT OPENING DATE: 11/24/2025 CLOSING DATE: Continuous Until Filled JOB SUMMARY The role of the Network Infrastructure Specialist is to manage network connections and computer software systems, to ensure high levels of availability and security of the supported business applications and to ensure the stability and integrity of voice, data, video, mobile and wireless network services. Position provides networking, technical troubleshooting support, request fulfillment and mobile communications configuration and placement including, but not limited to: public safety network and software access control, Mobile Data Terminal (MDT) provisioning, user coaching and problem solving. Designs, implements and supports information systems for the City. This position is responsible for performing systems/network analysis, business process analysis, needs assessment and design of Information Technology solutions. Responsibilities include coordinating activities between the City departments and the City’s Information Technology Department and outside vendors to ensure the integration of technology systems and enterprise applications. Provides expertise in the planning, development and control of data systems and workplace automation. SUPERVISION RECEIVED AND EXERCISED This position receives direction of the Network Infrastructure Supervisor and requires the exercise of considerable independent judgment and initiative. Assignments are received in the form of general objectives and the employee is expected to define priorities and develop methods and routines. EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES - Essential and other important duties and responsibilities may include, but are not limited to, the following: Assist in the design and deployment of City LANs, WANs and wireless networks, including servers, routers, hubs, switches, UPSs and other hardware. Participate with the planning, design, installation, monitoring, maintenance, support and optimization of all network hardware, software and communication links. Implements and maintains various public safety information technologies and systems including but not limited to Computer Aided Dispatch (CAD), Records Management Systems (RMS) for Police, Fire and EMS, mobile computer applications, Radio Management, body-worn cameras and access control systems. Support public safety applications in shared environments within the City and within environments shared with public safety partners. Provide technical support to Technicians, Application Specialists and end users. Maintain and configure communication services. Participate in and support capacity planning and the development of long-term strategic goals for systems and software. Create and maintain documentation as it relates to network configuration, network mapping, processes and service records. Research and evaluate hardware and software; recommend and justify purchase suggestions; work with vendors on the installation, operation and maintenance of public safety hardware and software. Position serves as an initial resource to triage, troubleshoot, service, resolve and/or escalate technical issues as it relates to public safety systems and equipment, including networking and communications equipment. Design, implement, test and support information systems technology for public safety. Install, maintain and update related networking, hardware and software equipment. Administer the identities and rights of users to public safety hardware and software systems. Follows Criminal Justice Information Services (CJIS) guidelines as it applies to public safety systems. Back up file servers, application systems and databases in order to enable restoration of system operation in the event of a system or user failure. Coach individual users on the usage of public safety hardware and software. Provide advanced end-user support including researching user complaints, researching issues, answering technical questions and assisting with application revisions or problems. Assess, troubleshoot and follow established guidelines in escalation of hardware, software and network problems. Manage the interfaces with public safety and other external databases and systems. Maintain a variety of records and/or documentation on City technology. Operate and administer Information Technology and telecommunications management tools. Manage databases maintenance activities including data backup, data security, data recovery, implementation of business rules and triggers and performance monitoring. Respond to emergencies and after hour calls as required. Maintain effective audio-visual discrimination and perception needed for: <ul><li>making observations</li><li>ability to focus and read printouts, computer screens and other written material</li><li>operating assigned equipment</li><li>communicating with others over the telephone and in person.</li></ul> Maintain mental capacity which allows the capability of:<ul><li>interpreting work orders and directions.</li></ul> Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:<ul><li>walking, standing, stooping, kneeling or sitting for extended periods of time</li><li>elevating and moving various equipment and materials</li><li>bending at both waist and knees </li><li>reaching with arms above the head</li><li>lifting up to thirty-five (35) pounds</li><li>operating assigned equipment including a motor vehicle.</li></ul> Performs other related duties as assigned. QUALIFICATIONS Basic Knowledge of AC/DC circuits and circuit boards preferred. EXPERIENCE AND TRAINING GUIDELINES – Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Three (3) years of increasingly responsible professional Information Technology experience. Three (3) or more years of increasingly responsible experience as a Windows Server Administrator. Three (3) or more years of increasingly responsible experience of Network Administration. Experience utilizing virtualization technologies in an Enterprise environment preferred. Training: Possession of a Bachelor's Degree from an accredited college or university in Information Technology or closely related field. An equivalent combination of education and experience sufficient to successfully perform a particular subset of the essential duties of the job such as those listed above. License or Certificate: Possession of an appropriate Texas Class C Driver’s License. Microsoft Certified Systems Engineer (MCSE) Certification or equivalent. Cisco Certified Network Administrator (CCNA) Certification or equivalent. Information Technology Infrastructure Library (ITIL) certification a plus. 
                 Network Infrastructure Specialist – Information Technology - Posting #22-105R.</div> 
 </div> 
 <div style="text-align:center">CITY OF PORT ARTHUR 
Attn:  Hiring Manager P.O. Box 1089  Port Arthur, Texas 77641-1089 
 (EEO/AA/V/F/RC/H) 
The City of Port Arthur is an Equal Employment Opportunity Employer</div>

City of Port Arthur Texas

Network Infrastructure Specialist - Information Technology

Access Control

Audiovisual

Authentication Software

Automation

Business Processes

Business Solutions

CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing)

CCNA - Cisco Certified Network Associate

Cisco Network Systems

Coaching

Computer Maintenance

Computer Software

Data Quality

Data Recovery

Database Administration

Database Backup

Emergency Response

Enterprise Application Integration (EAI)

Enterprise Applications

High Availability

Hubs

ITIL (IT Infrastructure Library)

Information Systems/Technology IS/IT Administration

Information/Data Security (InfoSec)

Microsoft Windows Server

Mobile Applications

Mobile Devices

Needs Assessment

Network Access Control (NAC)

Network Configuration Management

Network Connectivity

Network Performance/Analysis

Network Routers

Network System Hardware

Printed Circuit Board (PCB)

Process Analysis

Public Safety

Records Management

Resolve Customer Issues

Safety Systems

Set Goals

Software Administration

System Integration (SI)

Systems Administration/Management

Systems Analysis

Technical Leadership

Technical Support

Telecommunications

Virtualization

Wide Area Network (WAN)

Wireless Communications

The Applicant Manager

Assists project teams in the planning, designing and implementing phases of projects; responsible for effective installation/configurations, operation and maintenance of servers, server-based applications, storage systems, backup systems, identity systems, communication systems and related equipment. Provide innovative technical ideas and solutions to the Information Technology Department and works closely with the Information Technology Director, network infrastructure team and applications team to define requirements that lead to system changes or the acquisition of third-party systems.

SALARY:              $34.8119 - $43.1750, Hourly (DOE&Q) EXEMPT OPENING DATE: 11/24/2025 CLOSING DATE: Continuous Until Filled JOB SUMMARY Provide Tier 2/3 Support for the Information Technology Department through working knowledge of infrastructure operations and maintenance in a server environment.  Assists project teams in the planning, designing and implementing phases of projects; responsible for effective installation/configurations, operation and maintenance of servers, server-based applications, storage systems, backup systems, identity systems, communication systems and related equipment.  The Systems Administrator II will implement and maintain system policies that apply to services, computers and servers to ensure the security of the server environment.  Administration includes, but is not limited to, planning, designing and maintaining the Active Directory infrastructure, including group policies, Azure integration and domain management.  Provide innovative technical ideas and solutions to the Information Technology Department and works closely with the Information Technology Director, network infrastructure team and applications team to define requirements that lead to system changes or the acquisition of third-party systems. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Information Technology Director. 
Guides lower-level positions within the system administration team.  The position requires the exercise of considerable independent judgment and initiative.  Position receives assignments in the form of general objectives. ESSENTIAL DUTIES AND RESPONSIBILITES- Essential and other important duties and responsibilities may include, but are not limited to, the following: Administer server systems, including application, storage, SQL and GIS servers. 
Coordinate application of patches, security policies and OS upgrades. 
Administer Microsoft Hyper-V and VMW, server virtualization systems, in an extensively virtualized environment. 
Daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs such as backups. 
Perform regular security monitoring to identify any possible intrusions. 
Configuration, administration and technical support for servers, storage, data backup and communication systems. 
Server Administration, including but not limited to, installation, configuration, security and performance monitoring. 
Monitor systems for security threats or unauthorized users and utilize endpoint security systems to ensure data integrity and restrictive access to approved users. 
Configure, maintain and support the storage area network (SAN), and server virtualization initiatives. 
Monitor and tune systems to achieve optimum performance levels. 
Provide advanced-level technical support for resolving end-user application issues. 
Provide technical direction as needed to Information Technology staff members. 
Develop and maintain installation and configuration procedures. 
Contribute to and maintain system standards and disaster recovery solutions. 
Research and recommend innovative and automated approaches to system administration tasks. 
Conducts research regarding computer hardware, software and related equipment, provides recommendations and obtains vendor information. 
Plans, coordinates, implements and participates in assigned projects. 
Provide end-user, desktop and audio/video support. QUALIFICATIONS Knowledge of: Recent hands-on and practical work experience in configuring, maintaining and installing PC systems and servers in a networked environment.  LAN, WAN, SAN and Internet access technologies. Microsoft Windows network services, network infrastructure, internet access technologies, Microsoft SQL, IIS, Active Directory and complex integrated systems. Practical experience with recent versions of Microsoft Server, including Active Directory, DNS, DHCP and Hyper-V. Practical experience with recent versions of VMWare Esxi. Good project management skills and substantial exposure to project-based work structures. Strong technical knowledge of the architecture and topology for software, hardware and networks. Strong technical knowledge of network and server operating systems. Strong analytical, conceptual and problem-solving abilities. Ability to: Install, configure, upgrade and maintain enterprise-class systems, including but not limited to, server operating systems. Work a rotating on-call schedule, including after hours and weekends, depending on workload and project cutover schedules. Align technical and business needs. Maintain physical condition appropriate to the performance of assigned duties and responsibilities. Maintain effective audio-visual discrimination and perception needed for: <ul><li>making observations</li><li>ability to focus and read printouts, computer screens and other written material</li><li>operating assigned equipment</li><li>communicating with others over the telephone and in person</li></ul> Maintain mental capacity which allows the capability of:<ul><li>interpreting work orders and directions</li></ul> Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:<ul><li>walking, standing, stooping, kneeling or sitting for extended periods of time</li><li>elevating and moving various equipment and materials</li><li>bending at both waist and knees </li><li>reaching with arms above the head</li><li>lifting up to thirty-five (35) pounds</li><li>operating assigned equipment including a motor vehicle.</li></ul> Experience Three (3) or more years of increasingly responsible direct hands-on experience as a Microsoft Windows Server administrator in an enterprise domain environment. 
Three (3) or more years of increasingly responsible direct hands-on experience with VMWare ESXi. 
Experience supporting municipal government applications is preferred. Training: 
Possession of a Bachelor’s degree in Computer Science, or closely related field, or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. License or Certificate: Possession of, or ability to obtain, an appropriate Texas Driver's License within three (3) months of employment. Information Technology Infrastructure Library certification a plus. Possession of a recent (2016 or later) Microsoft Server Certification.              Systems Administrator II – Information Technology - Posting #23-46R 
 <div style="text-align:center">CITY OF PORT ARTHUR 
Attn:  Hiring Manager P.O. Box 1089  Port Arthur, Texas 77641-1089 
 (EEO/AA/V/F/RC/H) 
The City of Port Arthur is an Equal Employment Opportunity Employer</div>

System Administrator II - Information Technology

Communication Systems

Computer Hardware

Computer Security

Computer Servers

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Data Storage

Disaster Recovery

Endpoint Security

Hardware Installation

Internet Technology

Microsoft Access Database

Microsoft Active Directory

Microsoft Hyper-V

Microsoft IIS Web Server (Internet Information Services)

Microsoft Product Family

Microsoft SQL Server

Microsoft Windows Azure

Microsoft Windows Network

PC (Personal Computer) Systems

Project Schedule

Project/Program Management

Security Attacks

Security Monitoring

Server Hardware

Server Maintenance

Server Support

Software Architecture

Storage Area Network (SAN)

Systems Maintenance

Topology

VMWare ESX/ESXi

Vendor/Supplier Selection

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IT Specialist III CDI Engineering Services

Network Infrastructure Specialist - Information Technology City of Port Arthur Texas

System Administrator II - Information Technology City of Port Arthur Texas

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