Tier 1 Help Desk Lead NuAxis InnovationsTier 1 Help Desk LeadWashington DC, DCThe successful candidate will focus on workforce management, employee development, quality assurance, first-call resolution, and operational efficiency while serving as the primary escalation point for Tier 1 support issues. Review escalated incidents to ensure Tier 1 troubleshooting procedures and scripts were properly followed before transfer to Tier 2. Coordinate response during service disruptions and major incidents affecting end users.
Help Desk Specialist I NuAxis InnovationsHelp Desk Specialist IWashington DC, DCTicket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket Closure , Incident Handling and Management , Problem Handling and Management , Request Fulfillment (Service Request) Management , Ticket Ownership , User Notification , Remote Desktop Management , Application Support , Assistive Technology User Support. Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion.
NewHelp Desk Specialist II NuAxis InnovationsHelp Desk Specialist IIWashington DC, DCThe program includes but is not limited to: replacing old computers with new computers provided by WMATA; migrating data and settings from old computers to new computers; scheduling appointments with respective customers; performing surveys for quality assurance purposes and other administrative duties as needed. The Tier II support is involved in resolving complex issues, however, under situations requiring increased workforce at Tier I, such as surges in high call volume, Tier II resources may be partially or fully diverted to Tier I support.
IT Service Desk Specialist - Level II Systems Plus, Inc.IT Service Desk Specialist - Level IIFort Meade, MDFull timeSupport local assets, new technology acquisition, and life cycle management for desktops, laptops, tablets, printers, VTC, mobile devices, and other IT hardware through DHA Life-Cycle-Management (LCM). The main categories of desk-side support are LAN, WAN, wireless LAN, software, hardware, network, administrative, and special projects as approved by the Government and as directed by other DHA enterprise support elements.
NewHelp Desk Specialist - Cleared Take2 Consulting, LLCHelp Desk Specialist - ClearedAnnapolis Junction, MDAs a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client’s unique business challenges. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems.
Service Desk Coordinator System OneService Desk CoordinatorMerrifield, VASystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. • Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities.
NewFront desk /Optometric Tech Eye Rx Stone RidgeFront desk /Optometric TechLeesburg, VAThe team provides comprehensive optometric services, including eye exams, contact lens fittings, and management of common eye conditions. As an optometric tech, the individual may perform pre-testing, assist with basic clinical procedures, support the optometrist during exams, and help with contact lens training and optical tasks as needed.
NewFront Desk / Optometric Technician Eye RxFront Desk / Optometric TechnicianNorthern Virginia, VA$20–$24 / hourn We are a patient-focused private optometry practice that provides comprehensive eye care, including medical optometry, myopia management, and specialty contact lens services. \n We are a growing private optometry practice looking for a friendly, reliable, and motivated Front Desk / Optometric Technician to join our team.
Technical Service Analyst Vaco LLCTechnical Service AnalystColumbia, MDDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. This role serves as the primary point of contact for IT-related issues, delivering exceptional customer service while troubleshooting hardware, software, account access, and Microsoft technology challenges.
Mid Analyst ARCTICOM LLCMid AnalystQuantico, VAOffering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
NewService Center Analyst NuAxis InnovationsService Center AnalystSterling, VAExposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs).
NewCDL-A Flatbed Driver Melton Truck LinesCDL-A Flatbed DriverColumbia, MDMelton Truck Lines, based out of Tulsa, OK, is seeking experienced and inexperienced Flatbed Drivers to join our team. See Advantage AI Privacy Policy at https://www.advantage.ai/legal/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewSenior Program Analyst ARCTICOM LLCSenior Program AnalystQuantico, VAFacilitate assessments of Cruise Missile Defense Systems (CMDS), Counter -Unmanned Aircraft Systems (C-UAS), Counter-Rocket, Artillery, Mortar (C-RAM), Maneuver Short Range Air Defense (MSHORAD) and Air Defense missile-related-acquisition programs to support organizational planning and development within PM GBAD. Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services.
Public Member Consultant ARCTICOM LLCPublic Member ConsultantWashington DC, DCOffering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau.
NewPartner Success Analyst System OnePartner Success AnalystMcLean, VARemote$56,000–$90,000 / yearDeveloping a comprehensive understanding of and documenting the Federal Partner’s grants management business and operational objectives, including roles and responsibilities, grants business functions, workflows, reports, and unique needs. • Becoming a Subject Matter Expert (SME) on system components to fully service the Federal Partner's needs in technical analysis, troubleshooting, and offering advice on future enhancements.
NewDesktop Support System OneDesktop SupportMerrifield, VASystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints.
NewIT Specialist ROCS Grad StaffingIT SpecialistReston, VAThis role is ideal for an IT generalist who enjoys wearing multiple hats—from troubleshooting hardware and software issues to supporting IT projects, managing vendors, maintaining systems access, and assisting with security and compliance initiatives. Support IT projects across departments by attending project meetings, coordinating with outside technology partners, tracking assigned tasks, and assisting with implementation, troubleshooting, training, and technology rollouts.
NewIT Support Technician JobotIT Support TechnicianHerndon, VA$50,000–$60,000 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Administrator for various accesses like Keeper Password Vault, Zendesk, Cisco Meraki, BAE, MDM AirWatch, Jack Henry Products (Episys, Xperience, Synapsys, ARCU, Synergy), and Cisco Webex, etc.
Mid Administrative Specialist ARCTICOM LLCMid Administrative SpecialistQuantico, VAArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
Defense Travel System Help Desk Technician II Essnova Solutions, Inc.Defense Travel System Help Desk Technician IIWashington, DCSupport operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).