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As our guest, you’ll enjoy amenities that allow you to relax while making the most of your time in Vermont like free WiFi throughout the hotel, free overnight parking, and free hot breakfast to start your day with plenty of energy. Tucked away in the heart of Green Mountain National Forest is Palmer House Resort, Ascend Hotel Collection®, a boutique hotel in Manchester Center, VT.

We are looking for a Front Desk Agent to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Front Desk Agent ? Front Desk Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.Responsibilities<ul><li>Provide upscale guest service experiences for clients throughout their stay</li><li>Ensure clients are properly greeted upon their arrival</li><li>Monitor daily bookings and ensure assigned rooms are prepared prior to check-in</li><li>Coordinate luggage collection and storage</li><li>Oversee check-in and check-out procedures, including reservations and financial transactions</li><li>Promptly address guests’ requests, like in-room dining</li><li>Actively listen to and resolve complaints</li><li>Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services</li><li>Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns</li><li>Inform clients of our hotel services, including breakfast and dining options</li><li>Promote all hotel amenities, conveniences and programs offered</li><li>Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures</li><li>Appraise team’s performance and produce regular reports</li><li>Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience</li><li>Examine daily duties, assign tasks and check on progress</li><li>Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings</li><li>Recommend local tourist spots, including places to dine, shop and sight-see</li><li>Establish friendly relationships with regular hotel clients</li></ul>Skills<ul><li>Proven work experience as a Front Desk Agent </li><li>Understanding of all hotel management best practices and relevant laws</li><li>Hands-on experience with Hotel Management software (PMS)</li><li>Proficiency in English; knowledge of other languages is a plus</li><li>Customer service drive with outstanding communication and active listening skills</li><li>Excellent problem-solving and multitasking skills</li><li>Leadership skills along with the ability to motivate a team into high performance</li><li>Ability to work flexible hours</li><li>Strong sense of responsibility and a professional presentation</li></ul>Job Type: Full-timeBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Referral program</li></ul>Schedule:<ul><li>8 hour shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul>Ability to commute/relocate:<ul><li>Roslyn, NY 11576: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Hotel experience: 1 year (Preferred)</li></ul>Tucked away in the heart of Green Mountain National Forest is Palmer House Resort, Ascend Hotel Collection®, a boutique hotel in Manchester Center, VT. We’re located close to local restaurants, shopping and outdoor activities where visitors can spend the day exploring what makes our destination special. As our guest, you’ll enjoy amenities that allow you to relax while making the most of your time in Vermont like free WiFi throughout the hotel, free overnight parking, and free hot breakfast to start your day with plenty of energy. All of our thoughtfully appointed guest rooms include a full kitchen or a refrigerator, microwave and coffeemaker and a flat-screen TV with premium cable channels. And when you want to unwind, our indoor heated pool and fitness center are available to use throughout your stay. We’re close to US-7 on the way to downtown Manchester Center. Enjoy a day practicing your golf swing on our professionally maintained 9-hole course located on the property. There are also tennis courts, a stocked fishing pond, shuffleboard and hiking trails for you to enjoy. History buffs can spend time at the Lincoln Family Home better known as “Hildene.” Guided tours will show you the beauty of this stately mansion that once belonged to the prominent family. If you like skiing, you’ll love our proximity to the mountain ski resorts all located nearby. Every destination has its hidden gems—we’ll make sure you find them.<h3>Job Type</h3>Full time, Part time<h3>Schedule</h3>10 hour shift, 8 hour shift

The Palmer House Resort

Front Desk Agent

Best Practices

Communication Skills

Customer Experience

Customer Relations

Customer Support/Service

Customer/Client Research

English Language

Financial Transactions

Fitness

Hospitality and Tourism

Hotel Management

Hotel Management Software

Leadership

Multitasking

Problem Solving Skills

Reporting Skills

Resolve Customer Issues

Restaurant

Standard Operating Procedures (SOP)

Team Lead/Manager

Time Management

Wi-Fi

workstreamftpin

PART_TIME

Established in 1769 and set against the backdrop of the Green Mountains, the property blends timeless charm with modern amenities, including a championship 18-hole golf course, full-service spa, multiple dining outlets, and extensive meeting and wedding space. As a four-season destination, The Equinox attracts a diverse mix of leisure, corporate, and event guests year-round, providing team members with dynamic, well-rounded hospitality experience.

HOUR

About Us  The Equinox Golf Resort & Spa is a historic resort destination with deep roots, a strong sense of place, and a reputation for elevated hospitality in one of New England’s most scenic destinations.Established in 1769 and set against the backdrop of the Green Mountains, the property blends timeless charm with modern amenities, including a championship 18-hole golf course, full-service spa, multiple dining outlets, and extensive meeting and wedding space.As a four-season destination, The Equinox attracts a diverse mix of leisure, corporate, and event guests year-round, providing team members with dynamic, well-rounded hospitality experience. For candidates who value teamwork, elevated service standards, and professional growth within a destination resort environment, The Equinox also offers the added benefit of working in the vibrant yet close-knit community of Manchester — a town known for its outdoor recreation, scenic beauty, and exceptional quality of life.The Equinox Resort & Spa is newly managed by EOS Hospitality. Visit us online at <a href="http://www.equinoxresort.com" rel="noopener nofollow noreferrer" target="_blank">www.equinoxresort.com</a> and <a href="http://www.eoshospitality.com/" rel="noopener nofollow noreferrer" target="_blank">www.eoshospitality.com</a> for more information about the amazing ways we’re making a difference.  Job Summary<ul><li>Provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel.</li><li>Adhere to all provided service scripts when addressing guests in person or over the phone.</li><li>Greet and welcome all guests in a professional and hospitable manner. Interact with guests in a respectful, cheerful, and polite manner. Engage to ensure we are meeting all guests’ needs.</li><li>Build welcome packets and issue keys as assigned.</li><li>Direct guests as they arrive onto the property accordingly.</li><li>Check in guests upon arrival and securely provide them with a room key. Communicate all necessary property and area information for them to have a successful stay.</li><li>Verify guests' identification upon check in and as needed upon room key requests.</li><li>Verify guest payment method at check in and check out. Complete the necessary authorization upon check in, and final processing of payment upon check out.</li><li>Have full knowledge of all parking options on property.</li><li>Be informed of all events taking place on property.</li><li>Assist guests in getting luggage to their rooms. Work closely will drivers and front desk agents to maximize guest experience.</li><li>Be fully knowledgeable of guest charges and fees and be able to explain fees and charges to guests.</li><li>Monitor guest accounts and post necessary charges as they occur. Monitor guest room charges posted by the restaurant and through group events.</li><li>Review accounts and charges with guests during the checkout process. Print a final folio/invoice for guests review prior to collecting final payment and answer any billing questions.</li><li>Monitor and assign rooms in guest services system as reservations come in. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.</li><li>Working knowledge of all rates, packages, groups, and booking restrictions.</li><li>Have a thorough working knowledge of hotel guest services/property management system.</li><li>Awareness of guestroom availability.</li><li>Inspect guest rooms for arrival.</li><li>Review administered reports daily, such as in-house rooming list, arrivals and departures.</li><li>Communicate closely with other departments, such as when a guest reports a maintenance work order or housekeeping issue to be addressed. Use Whistle to submit maintenance tickets and monitor cross-departmental communication during shift.</li><li>Receive and expedite all guest messages, packages, and mail received.</li><li>Make and confirm reservations over the phone as staffing allows and when the reservations department is not available. Work closely with centralized reservations team to align on room deposits, specialty reservations, VIPs, and groups.</li><li>Interdepartmental communication via email and Microsoft teams</li><li>Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Work closely with concierge when appropriate and necessary.</li><li>Monitor completion of Front Office shift reports/communication daily.</li><li>Maintain the lobby, sitting areas, and front desk area, ensuring beverage and snack stations are replenished and clean. Fix any uncleanliness, waste, newspapers/brochures, etc.</li><li>Set up signage for events and prepare areas for programming or activities functions.</li><li>Assist Guest Service Manager with inventory of breakfast/housekeeping dry good, ordering, and placing away orders.</li><li>Handle and oversee all lost and found inquiries, following proper guidelines. Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.</li><li>Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.</li><li>Responsible for safekeeping and issuance of managerial keys.</li><li>Responsible for safety and handling of department banks and any cash drawers. Count bank /with witness upon shift turnover. Ensure cash and any bank keys remain secure for duration of shift.</li><li>Post and drop/deposit all incoming revenue per shift.</li><li>Assist in training new staff as requested.</li><li>Review amenity orders for incoming arrivals. Make amenity deliveries to guest rooms as required.</li><li>Set up continental-style lobby coffee/tea service for guests daily.</li><li>Build and maintain controlled fires in guest fireplaces and outdoor fire pits.</li><li>Supervise shift process to ensure productivity, guest satisfaction, and organization.</li><li>Conduct pre-assignment of guest rooms with focus on VIPs and special requests to anticipate and ensure satisfaction.</li><li>Work closely with Maintenance and Housekeeping teams to collaborate on guest experience and interdepartmental communication</li><li>Assist in training new Front Desk Agents, Concierge, and Bellpersons.</li><li>Assist in scheduling and labor management as needed including filling in for subordinate teammates when possible.</li></ul> We are proud to offer competitive wellness options and perks for both our Part Time and Full Time employees:<ul><li>Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees</li><li>EOS Family Matters Program of 3+ months fully paid parental leave for new parents</li><li>Retirement savings option of 401k with employer match of up to 4% for all employees</li><li>Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees</li><li>Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options </li><li>Company-funded Employee Assistance Program for life challenges and mental health resources  </li><li>Additional Health & Wellness benefits including prescription and gym membership discounts </li><li>Competitive wages with ongoing market analysis</li><li>Annual performance evaluations with eligible compensation adjustments </li><li>EOS Employee/Immediate Family Lodging Rates as low as $59 per night</li><li>EOS Friends and Family Lodging Discounts</li><li>EOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel</li><li>Discounted lodging rates from New England Inn & Resort Association partners  </li><li>Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program</li><li>Internal referral bonus programs up to $500 per referral </li><li>Incentive opportunities for both hourly and managerial roles </li><li>Supportive, open workplace culture with flexible and understanding work-life equality </li></ul>CompensationThis is an hourly position with the opportunity for full-time hours and a potential wage range of $20.00 - $23.00 per hour. Final compensation package offer is subject to change based on a variety of complex factors unique to each candidate including experience, education, skill set, and applicable certifications. Key Skills & Experience Required <ul><li>3+ years direct customer service experience, hotel/lodging environment highly preferred</li><li>Prior leadership experience a plus</li><li>High School diploma/GED</li><li>Proficient with computers and learning technical systems</li><li>Strong understanding of lodging operations; reservations, appropriate guest service etiquette, etc.</li><li>Successful completion of satisfactory background check</li><li>Demonstrates natural leadership qualities with a positive, team-focused attitude</li><li>Available and willing to work flexible hours based on business needs including weekdays and weekends.</li><li>Demonstrates strong communication, organizational, and problem-solving skills.</li><li>Expresses sincere enthusiasm for the role and passion for guest service excellence</li><li>Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.</li></ul>Essential Functions of the Job<ul><li>Ability to remain standing for up to 8 hours</li><li>Ability to remain seated for up to 8 hours</li><li>Ability to walk the property and grounds frequently</li><li>Ability to move up and down stairs regularly</li><li>Ability to move quickly based on guest needs                             </li><li>Ability to regularly move and lift up to 30 lbs.</li><li>Ability to use repetitive manual dexterity, such as typing and writing</li><li>Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift</li><li>Ability to visibly survey property areas clearly with an eye for detail</li><li>Ability to view a digital computer/tablet screen for extended period of time, up to 8 hours</li><li>Ability to communicate and exchange information effectively, often in a public/group setting</li><li>Ability to read, write, speak, and understand English</li><li>Ability to complete a satisfactory background check</li><li>Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner</li><li>Ability to work flexible hours based on business needs including midweek and weekend days</li></ul>

EOS Hospitality VT Employee LLC

Guest Services / Front Desk Supervisor

Accidental Death and Dismemberment (AD&D)

Background Investigation

Beverages

Billing

Brochures

Building Surveying

Compensation Analysis

Computer Skills

Detail Oriented

Establish Priorities

Event Management

High School Diploma

Housekeeping/Cleaning

Insurance

Inventory Management

Lift/Move 30 Pounds

Manual Dexterity

Market Analysis

Microsoft Product Family

Organizational Skills

Payment Processing

Performance Analysis

Performance Reviews

Process Management

Property Management

Psychiatry and Mental Health

Reimbursement

Safety/Work Safety

Scripting (Scripting Languages)

Spa Services

Staff Training

Tablet PC

Typing

About Us  The Equinox Golf Resort & Spa is a historic resort destination with deep roots, a strong sense of place, and a reputation for elevated hospitality in one of New England’s most scenic destinations.Established in 1769 and set against the backdrop of the Green Mountains, the property blends timeless charm with modern amenities, including a championship 18-hole golf course, full-service spa, multiple dining outlets, and extensive meeting and wedding space.As a four-season destination, The Equinox attracts a diverse mix of leisure, corporate, and event guests year-round, providing team members with dynamic, well-rounded hospitality experience. For candidates who value teamwork, elevated service standards, and professional growth within a destination resort environment, The Equinox also offers the added benefit of working in the vibrant yet close-knit community of Manchester — a town known for its outdoor recreation, scenic beauty, and exceptional quality of life.The Equinox Resort & Spa is newly managed by EOS Hospitality. Visit us online at <a href="http://www.equinoxresort.com" rel="noopener nofollow noreferrer" target="_blank">www.equinoxresort.com</a> and <a href="http://www.eoshospitality.com/" rel="noopener nofollow noreferrer" target="_blank">www.eoshospitality.com</a> for more information about the amazing ways we’re making a difference.  Job Summary<ul><li>Provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel.</li><li>Adhere to all provided service scripts when addressing guests in person or over the phone.</li><li>Greet and welcome all guests in a professional and hospitable manner. Interact with guests in a respectful, cheerful, and polite manner. Engage to ensure we are meeting all guests’ needs.</li><li>Build welcome packets and issue keys as assigned.</li><li>Direct guests as they arrive onto the property accordingly.</li><li>Check in guests upon arrival and securely provide them with a room key. Communicate all necessary property and area information for them to have a successful stay.</li><li>Verify guests' identification upon check in and as needed upon room key requests.</li><li>Verify guest payment method at check in and check out. Complete the necessary authorization upon check in, and final processing of payment upon check out.</li><li>Have full knowledge of all parking options on property.</li><li>Be informed of all events taking place on property.</li><li>Assist guests in getting luggage to their rooms. Work closely will drivers and front desk agents to maximize guest experience.</li><li>Be fully knowledgeable of guest charges and fees and be able to explain fees and charges to guests.</li><li>Monitor guest accounts and post necessary charges as they occur. Monitor guest room charges posted by the restaurant and through group events.</li><li>Review accounts and charges with guests during the checkout process. Print a final folio/invoice for guests review prior to collecting final payment and answer any billing questions.</li><li>Monitor and assign rooms in guest services system as reservations come in. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.</li><li>Working knowledge of all rates, packages, groups, and booking restrictions.</li><li>Have a thorough working knowledge of hotel guest services/property management system.</li><li>Awareness of guestroom availability.</li><li>Inspect guest rooms for arrival.</li><li>Review administered reports daily, such as in-house rooming list, arrivals and departures.</li><li>Communicate closely with other departments, such as when a guest reports a maintenance work order or housekeeping issue to be addressed. Use Whistle to submit maintenance tickets and monitor cross-departmental communication during shift.</li><li>Receive and expedite all guest messages, packages, and mail received.</li><li>Make and confirm reservations over the phone as staffing allows and when the reservations department is not available. Work closely with centralized reservations team to align on room deposits, specialty reservations, VIPs, and groups.</li><li>Interdepartmental communication via email and Microsoft teams</li><li>Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Work closely with concierge when appropriate and necessary.</li><li>Monitor completion of Front Office shift reports/communication daily.</li><li>Maintain the lobby, sitting areas, and front desk area, ensuring beverage and snack stations are replenished and clean. Fix any uncleanliness, waste, newspapers/brochures, etc.</li><li>Set up signage for events and prepare areas for programming or activities functions.</li><li>Assist Guest Service Manager with inventory of breakfast/housekeeping dry good, ordering, and placing away orders.</li><li>Handle and oversee all lost and found inquiries, following proper guidelines. Work with housekeeping to ensure all items are reported, logged, and returned to the guest as soon as possible.</li><li>Securely retain guests' valuables in hotel safes or safe-deposit boxes as requested.</li><li>Responsible for safekeeping and issuance of managerial keys.</li><li>Responsible for safety and handling of department banks and any cash drawers. Count bank /with witness upon shift turnover. Ensure cash and any bank keys remain secure for duration of shift.</li><li>Post and drop/deposit all incoming revenue per shift.</li><li>Assist in training new staff as requested.</li><li>Review amenity orders for incoming arrivals. Make amenity deliveries to guest rooms as required.</li><li>Set up continental-style lobby coffee/tea service for guests daily.</li><li>Build and maintain controlled fires in guest fireplaces and outdoor fire pits.</li></ul>We are proud to offer competitive wellness options and perks for both our Part Time and Full Time employees:<ul><li>Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees</li><li>EOS Family Matters Program of 3+ months fully paid parental leave for new parents</li><li>Retirement savings option of 401k with employer match of up to 4% for all employees</li><li>Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees</li><li>Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options </li><li>Company-funded Employee Assistance Program for life challenges and mental health resources  </li><li>Additional Health & Wellness benefits including prescription and gym membership discounts </li><li>Competitive wages with ongoing market analysis</li><li>Annual performance evaluations with eligible compensation adjustments </li><li>EOS Employee/Immediate Family Lodging Rates as low as $59 per night</li><li>EOS Friends and Family Lodging Discounts</li><li>EOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel</li><li>Discounted lodging rates from New England Inn & Resort Association partners  </li><li>Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program</li><li>Internal referral bonus programs up to $500 per referral </li><li>Incentive opportunities for both hourly and managerial roles </li><li>Supportive, open workplace culture with flexible and understanding work-life equality </li></ul>CompensationThis is an hourly position with the opportunity for part time or full-time hours and a potential starting wage of $19.00 per hour. Final compensation package offer is subject to change based on a variety of complex factors unique to each candidate including experience, education, skill set, and applicable certifications. Key Skills & Experience Required <ul><li>1+ years direct customer service experience, hotel/lodging environment highly preferred</li><li>High School diploma/GED</li><li>Proficient with computers and learning technical systems</li><li>Strong understanding of lodging operations; reservations, appropriate guest service etiquette, etc.</li><li>Successful completion of satisfactory background check</li><li>Demonstrates natural leadership qualities with a positive, team-focused attitude</li><li>Available and willing to work flexible hours based on business needs including weekdays and weekends.</li><li>Demonstrates strong communication, organizational, and problem-solving skills.</li><li>Expresses sincere enthusiasm for the role and passion for guest service excellence</li><li>Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.</li></ul>Essential Functions of the Job<ul><li>Ability to remain standing for up to 8 hours</li><li>Ability to remain seated for up to 8 hours</li><li>Ability to walk the property and grounds frequently</li><li>Ability to move up and down stairs regularly</li><li>Ability to move quickly based on guest needs                             </li><li>Ability to regularly move and lift up to 30 lbs.</li><li>Ability to use repetitive manual dexterity, such as typing and writing</li><li>Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift</li><li>Ability to visibly survey property areas clearly with an eye for detail</li><li>Ability to view a digital computer/tablet screen for extended period of time, up to 8 hours</li><li>Ability to communicate and exchange information effectively, often in a public/group setting</li><li>Ability to read, write, speak, and understand English</li><li>Ability to complete a satisfactory background check</li><li>Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner</li><li>Ability to work flexible hours based on business needs including midweek and weekend days</li></ul>

Guest Service Agent / Resort Front Desk Agent

Hospitality Jobs in Glens Falls, NY

Hospitality Jobs in Glens Falls, NY

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Front Desk Agent The Palmer House Resort

Guest Services / Front Desk Supervisor EOS Hospitality VT Employee LLC

Guest Service Agent / Resort Front Desk Agent EOS Hospitality VT Employee LLC

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