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Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security. Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines.

LBB MILWAUKEE AVE LLC

Guest Service Agent

Accounting

Communication Skills

Credit Cards

Credit Control

Customer Support/Service

Emergency Procedures

English Language

Financial Transactions

High School Diploma

Hospitality and Tourism

Housekeeping/Cleaning

Industry-Specific Software

Multilingual

Office Equipment

Outbound Marketing

PBX (Private Branch eXchange)

Privacy Controls

Procedure Development

Property Maintenance

Property Management

Reconciliation

Safety Process

Safety/Work Safety

Security Protocols

Service Delivery

Spanish Language

Team Player

Time Management

Gethired

<div>ummary</div>Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.<div>Essential Job Duties</div><ul><li>Greets guests with genuine and warm spirit of hospitality</li><li>Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment</li><li>Posts transactions to guest and master accounts</li><li>Reviews guest account balance, ensuring that payment is secured</li><li>Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards</li><li>Reviews arrivals and blocks special requests </li><li>Processes required reports, including down time, high balance, etc.</li><li>Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.</li><li>Handles guest requests and concerns in a courteous and efficient manner</li><li>Coordinates the delivery of guest services by other hotel departments and outside businesses</li><li>Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner</li><li>Prepares guest amenities, and ensures delivery in a timely manner</li><li>Handles in-house guest reservation requests such as extension, late check-out, and rebooking</li><li>Handles check-out procedures swiftly and accurately and assists guests on departure.</li><li>Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests</li><li>Stores guest luggage</li><li>Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets</li><li>Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit  and cash handling guidelines</li><li>Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication</li><li>Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security<ul><li>Operates the franchise terminal and performs designated maintenance tasks  </li><li>Maintains procedures for credit control and handling of financial transactions</li><li>Maintains guest safety & privacy by adhering to established procedures</li><li>Issues safety deposit boxes for guest use, following security protocol</li><li>Monitors key box, issuing keys to the appropriate staff members. Logs all transactions</li><li>Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up</li><li>Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards</li><li>Coordinates emergency procedures  including evacuations, immediately notifying management of such occurrences</li><li>Assists with the relocation of guests, when necessary</li><li>Assists other departments during slow periods</li><li>Additional duties may be added at any time at the discretion of management</li></ul> Consistently models the behavior of a ‘Baywood Ambassador’ who: <ul><li>Maintains a professional image, including appearance, verbiage, and body language, at all times</li><li>Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact</li><li>Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction</li><li>Fosters teamwork by offering assistance to others, as needed</li></ul><ul><li>Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department</li><li>Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures</li><li>Recommends other Baywood properties to our guests, when appropriate</li><li>Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations</li></ul><div>Skills/Qualifications</div>Education:<ul><li>High School diploma</li></ul>Certifications / Licenses:<ul><li>TIPS, or similar approved, alcohol server training certification (as required)</li></ul>Experience:<ul><li>Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.</li></ul>Additional Skills: <ul><li>Ability to multi-task</li><li>Ability to communicate effectively, both written and oral<ul><li>Bilingual (Spanish & English) preferred, depending on geographic market</li><li>Ability to work the shifts required for the position</li></ul><ul><li>Ability to learn and adhere to Brand & Baywood Hotels’ standards</li><li>Ability to take information from various sources and determine a responsible course of action</li><li>Ability to understand interdepartmental relationships</li><li>Ability to operate office equipment and industry specific software (PMS)  </li><li>Ability to remain calm during stressful situations</li></ul><div>Physical Demands</div><ul><li>Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)</li><li>Sitting: Rarely</li><li>Bending, Stooping, Reaching: Occasionally</li><li>Lifting, Push/Pull: 40 lbs infrequently</li><li>Driving: Rarely</li><li>Traveling: None</li></ul>Environmental Conditions: <ul><li>Inside: Protection from weather conditions but not temperature changes</li><li>Outside: Rarely</li></ul></li></ul></li></ul>

Guest Service Agent FT/PT - Residence Inn Lubbock South

We are seeking a dynamic and experienced Guest Services Lead to join our team and oversee the front desk and guest services operations of our hotel. Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns.

Introduction: We are seeking a dynamic and experienced Guest Services Lead to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Lead will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment. Shifts will consist of evenings and some mornings.  Responsibilities:<ul><li> </li><li>Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests</li><li>Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols</li><li>Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns</li><li>Monitor and maintain inventory levels, including ordering and restocking as needed</li><li>Complete daily financial and operational tasks, such as reconciling the register and completing shift reports</li><li>Other duties as assigned</li></ul> Qualifications: <ul><li>Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry</li><li>Strong leadership and communication skills</li><li>Ability to multitask and handle a high-volume workload</li><li>Proficiency with computer systems and software, such as Microsoft Office and property management systems</li><li>Flexibility to work evenings, weekends, and holidays as needed</li></ul> Perks: <ul><li>Competitive salary</li><li>Paid time off</li><li>Medical, dental, and vision insurance</li><li>401(k) retirement plan (US only), Employer RRSP match (Canada only)</li><li>Professional development opportunities</li><li>Positive and supportive work environment</li></ul>

LBB SPUR 327 LLC

Guest Service Agent Lead

Computer Skills

Computer Software

Computer Systems

Dental Insurance

Financial Operations

Inventory Levels

Inventory Management

Leadership

Microsoft Office

Multitasking

Organizational Skills

Resolve Customer Issues

Team Lead/Manager

Vision Plan

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Guest Service AgentLBB MILWAUKEE AVE LLC

Guest Service Agent FT/PT - Residence Inn Lubbock SouthLBB MILWAUKEE AVE LLC

Guest Service Agent LeadLBB SPUR 327 LLC

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