General staff management/coaching/oversight; Responsible for the completion of occurrence report investigations and closings in accordance with the SMS guidelines; Manage the customer interface; Proactively promote and sell FBO services; Direct / Indirect feedback – including follow-ups with customers; Ensure the billing of deicing fees, catering, landing fees, hanger, fuel ramp and any other services as required to the appropriate customer; Prepare and deliver to department any necessary memorandums, protocols, and procedures (i.e., Security, invoicing, etc.); Participate in regular meetings, providing support and feedback to the Customer Service team; Facilitate efficient and customer-focused arrivals and departures of customers; Maintain effective communication and coordination between customers, line service crew, CSRs, and management as required; Greet and assist flight crews with fuel requests, hotel reservations, catering, limo/shuttle arrangements, and other ground support requirements; Work closely with line service and pilots ensuring that all customer service needs are met, promoting cohesive communication; Maintain, monitor and update the Aircraft Entry Log and advise line service crew accordingly; Maintain two-way communication with incoming aircraft by utilizing ground-air radio; Resolve concerns from staff, crew, and/or guests. Qualifications And Skills Required: Several years of related customer service experience with increasing levels of responsibility; Excellent communication skills; Strong organizational skills, resourceful; Proactive, having the ability to understand customers' needs; Ability to work under pressure in a fast-paced environment; Ability to consistently provide a positive attitude while working in a group.