FULL_TIME

FEED

OTHER

Serves as manager on duty for the hotel in the absence of the General Manager and Assistant General Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise for all departments in the hotel. The Operations Supervisor actively works alongside team members and provides direction to ensure efficient and effective operations across all hotel departments.

The Operations Supervisor supports the General Manager in executing daily hotel operations while serving as a hands-on leader during assigned shifts. This role is responsible for supervising front-line associates, ensuring service excellence, maintaining brand and cleanliness standards, and delivering an outstanding guest experience. The Operations Supervisor actively works alongside team members and provides direction to ensure efficient and effective operations across all hotel departments.Key Responsibilities:<ul><li>Supervise and support daily hotel operations during assigned shifts</li><li>Provide professional, courteous, and responsive guest service; resolve guest concerns promptly</li><li>Conduct shift briefings to communicate priorities, service standards, and operational updates</li><li>Serves as manager on duty for the hotel in the absence of the General Manager and Assistant General Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise for all departments in the hotel. </li><li>Monitor and maintain cleanliness, safety, and brand standards in guest rooms and public areas</li><li>Perform routine inspections of rooms and common spaces</li><li>Assist with front desk operations, housekeeping support, and other departments as needed</li><li>Train, coach, and support associates to ensure adherence to company and brand standards</li><li>Ensure proper handling of cash, keys, and company assets in accordance with internal controls</li><li>Maintain awareness of occupancy levels, guest needs, and service opportunities</li><li>Communicate staffing needs, operational issues, and guest feedback to management</li><li>Follow all safety and security procedures to protect guests, associates, and company assets</li><li>Complete all assigned duties and additional responsibilities as directed by leadership</li></ul>Qualifications:Required:<ul><li>High school diploma or equivalent</li><li>Minimum one (1) year of hotel, hospitality, or customer service experience</li><li>Strong guest service and problem-resolution skills</li><li>Ability to work independently and in a fast-paced environment</li></ul>Preferred:<ul><li>Prior supervisory or team lead experience</li><li>Experience in hotel operations (front desk, housekeeping, or food & beverage)</li></ul>Skills & Competencies:<ul><li>Excellent customer service and interpersonal skills</li><li>Strong communication skills (verbal and written)</li><li>Time management and organizational effectiveness</li><li>Attention to detail and ability to multitask</li><li>Professional demeanor in high-pressure situations</li><li>Basic computer proficiency and math skills</li></ul>Work Environment & Physical Demands:This position operates primarily indoors in a temperature-controlled environment. The role requires continuous standing and walking, along with frequent bending, lifting, carrying, and reaching throughout the shift. Exposure to cleaning chemicals and prolonged computer use may occur.Total Rewards:We offer a competitive total rewards package designed to support the health, financial well-being, and work-life balance of our associates. Benefits are available to eligible full-time employees and may include:<ul><li>Medical insurance with reduced employee premium options</li><li>Health Savings Account (HSA) eligibility</li><li>Employee Assistance Program (EAP)</li><li>Paid Time Off (PTO)</li><li>Additional voluntary benefits and wellness programs</li></ul>Position Type: Non-Exempt (Hourly) Pay Range: $17.00 – $19.00 per hour, based on experience, skills, and qualifications Schedule: Full-time; requires flexibility, including evenings, weekends, and holidays as business needs requireEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the <a href="https://www.eeoc.gov/poster" rel="nofollow">Know Your Rights</a> notice from the Department of Labor.

See job description

<img alt=" " height="1" src="https://ars2.equest.com/?response_id=41e2eadd1caac0e15de56622532b8e55&view" width="1"/>

Normal Lodging LLC

Operations Supervisor

Coaching

Communication Skills

Computer Skills

Customer Support/Service

Detail Oriented

Food and Beverage Industry

High School Diploma

Housekeeping/Cleaning

Interpersonal Skills

Leadership

Maintain Compliance

Mathematics

Multitasking

Operational Support

Operations

Operations Management

Organizational Development/Management

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Safety Process

Safety Standards

Staff Requirements

Team Lead/Manager

Time Management

Writing Skills

equestftpin

PART_TIME

UNKNOWN

Hazards may include, but are not limited to, slipping and tripping, working with sharp objects and tools, operating equipment and exposure to variable temperatures, weather elements, blood borne pathogens, chemicals and fumes. Health Savings Account (HSA): Eligible employees may participate in a tax-advantaged HSA to support healthcare expenses.

JOB SUMMARY:The Chief Maintenance Engineer is responsible for ensuring the hotel is maintained in full compliance with IHG brand standards, delivering a safe, clean, and fully functional environment that supports exceptional guest experiences. This role leads all maintenance operations, ensuring preventative maintenance programs, safety procedures, and operational standards are consistently executed while maintaining strict cost control.<h3>Skills & Knowledge</h3><ul><li>Strong commitment to IHG True Hospitality service culture</li><li>Ability to deliver a clean, safe, and well-maintained guest environment at all times</li><li>Strong knowledge of HVAC, electrical, plumbing, and life-safety systems</li><li>Ability to manage preventative maintenance programs (RPM/PM) per brand standards</li><li>Strong organizational and leadership skills</li><li>Ability to train and develop maintenance team members</li><li>Knowledge of IHG systems, audits, and compliance requirements (QA / LQA readiness)</li><li>Willingness to obtain CPO certification if property has a pool</li></ul>ESSENTIAL FUNCTIONS: <ol><li>Ensure the property consistently meets or exceeds IHG Quality Assurance (QA) standards</li><li>Maintain all guest rooms, public areas, and back-of-house spaces to brand expectations</li><li>Execute and track Preventative Maintenance (RPM Program) for all guest rooms and equipment</li><li>Conduct daily, weekly, and monthly inspections to ensure brand compliance and safety</li><li>Respond quickly to guest maintenance issues, ensuring service recovery and satisfaction</li><li>Maintain all life safety systems (fire alarms, emergency lighting, sprinklers) per code and IHG requirements</li><li>Partner with department heads to support guest experience and operational excellence</li><li>Ensure all maintenance work minimizes disruption to guests</li><li>Manage vendor relationships and coordinate external contractors when needed</li><li>Maintain proper documentation for IHG audits, safety logs, and compliance records</li><li>Control expenses and manage maintenance budgets effectively</li><li>Ensure proper upkeep of exterior, parking lot</li></ol>OTHER CONSIDERATIONS: <ol><li>Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions.</li><li>The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.</li></ol>PHYSICAL DEMANDS ANALYSIS:The Maintenance Engineer works indoors and outdoors on a regular basis. This position requires continuous standing, walking, lifting, carrying, bending and reaching throughout the entire shift.  Hazards may include, but are not limited to, slipping and tripping, working with sharp objects and tools, operating equipment and exposure to variable temperatures, weather elements, blood borne pathogens, chemicals and fumes.OTHER CONSIDERATIONS:<ol><li>Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions.</li><li>The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.</li></ol>Benefit: We offer benefits to our full-time positions after eligibility requirements have been met.<ul><li>Medical Coverage: We offer medical insurance plan options with reduced premium rates available.</li><li>Health Savings Account (HSA): Eligible employees may participate in a tax-advantaged HSA to support healthcare expenses.</li><li>Employee Assistance Program (EAP): Confidential support services are available to all employees and their immediate family members.</li><li>Paid Time Off (PTO)</li></ul>Position Type: Full-Time  Candidates offered employment must submit to a background check and drug test.We are an E-Verify participating employer.EOE M/F/D/V

Hospitality Jobs in Normal, IL

Resume Resources

Get noticed by top employers!

Hospitality Jobs in Normal, IL

Operations Supervisor Normal Lodging LLC

Hotel Chief Maintenance Engineer Normal Lodging LLC

Resume Resources