CONTRACTOR

FEED

UNKNOWN

Within 90 days, success looks like: clean feeds and tracking across every hotel property; a launched test roadmap spanning metasearch and paid media; and a monthly reporting cadence that gives stakeholders a clear read on ROAS, commission efficiency, and incrementality. Hourly or monthly retainer based on scope and number of properties supported Initial engagement scoped through the first 90 days with extension based on performance and portfolio needs Compensation commensurate with experience and benchmarked against senior paid media specialist rates Fully remote, always.

Tiger Tracks was founded by former Google marketing leaders with decades of experience managing top-tier digital ad accounts. We deliver exceptional results for our clients, partnering with private equity firms, venture-backed startups, and publicly traded companies.In a constantly evolving industry, we focus on the fundamentals of successful account management, combining long-term strategic advising with daily hands-on performance optimization. Our commitment to customer service and salesmanship drives us to exceed expectations.As a Senior Paid Media Manager, Hotels & Hospitality (Contract) at Tiger Tracks, you are the hands-on operator driving direct-booking performance across our hotel portfolio. You own the full paid ecosystem for our hotel clients: Google, Meta, CTV, and the metasearch stack (Google Hotel Ads, TripAdvisor, Trivago, Kayak, and HotelsCombined).You will set the channel mix, manage property-level bidding and feeds, instrument measurement end to end, and produce the reporting cadence that gives stakeholders a clear read on ROAS, commission efficiency, and incrementality. This is a senior, hands-on contract engagement, not an oversight role. You are the practitioner in the platforms, in the feeds, and in the dashboards.Within 90 days, success looks like: clean feeds and tracking across every hotel property; a launched test roadmap spanning metasearch and paid media; and a monthly reporting cadence that gives stakeholders a clear read on ROAS, commission efficiency, and incrementality.The bar is high: we are looking for a specialist who has lived inside the hotel and hospitality paid ecosystem and knows what good looks like across metasearch, connectivity partners, and direct-booking economics.Responsibilities<ul><li>Manage Google Hotel Ads end to end: property-level bidding, commission models (CPC, CPA, Commission per Stay), feed health, and connectivity-partner integration (Koddi, Sojern, Derbysoft, or similar).</li><li>Run TripAdvisor Plus and Sponsored Placements, tune bid strategies, and optimize property-level performance.</li><li>Manage Trivago CPC campaigns, monitor rate competitiveness, and keep profiles and imagery optimized.</li><li>Operate Kayak managed campaigns, apply bid modifiers, and tune device and market-level performance.</li><li>Set up and manage HotelsCombined (Wego) campaigns with market-level bidding and rate parity monitoring.</li><li>Plan and execute Google Ads across Search (brand and non-brand), Performance Max for Travel Goals, Demand Gen, Display, and YouTube. Maintain Google Hotel Center feed accuracy, resolve disapprovals, and improve price-accuracy scores.</li><li>Run full-funnel Meta campaigns: prospecting, retargeting, Advantage+, and Dynamic Ads for Travel driven by property catalogs. Plan and buy CTV and programmatic video (e.g., The Trade Desk, DV360, Netflix Ads, YouTube CTV) with travel-intent targeting and geo-conquesting.</li><li>Instrument measurement via GA4, GTM, Enhanced Conversions, and offline / booking-engine conversion imports.</li><li>Own monthly planning, pacing, and forecasting across all paid channels.</li><li>Build and maintain Looker Studio (or equivalent) dashboards covering channel performance, metasearch commission, and booking-funnel metrics.</li><li>Run a structured test-and-learn roadmap covering bid strategies, audiences, creative, and landing pages, with clear hypotheses and readouts.</li><li>Deliver weekly pacing snapshots, monthly performance readouts, and quarterly strategic reviews. Brief creative (static, video, CTV cut-downs) and partner with revenue and e-commerce stakeholders to protect rate parity and direct-channel economics.</li></ul>Qualifications<ul><li>3+ years of hands-on paid media experience with a meaningful share of time spent on hotels, resorts, or hospitality brands.</li><li>Agency experience strongly preferred. Metasearch Expertise: Direct, hands-on platform experience across Google Hotel Ads and at least three of TripAdvisor, Trivago, Kayak, and HotelsCombined (Wego). You have personally managed bids, feeds, and commission models, not supervised someone who did.</li><li>Working knowledge of connectivity partners such as Koddi, Sojern, or Derbysoft. Paid Media Depth: Proven results running Google Search, Performance Max for Travel Goals, and Meta Dynamic Ads for Travel. Experience planning and buying CTV or programmatic video on platforms such as The Trade Desk, DV360, Netflix Ads, or YouTube CTV.</li><li>Measurement Rigor: Strong instrumentation skills across GA4, GTM, Enhanced Conversions, and offline / booking-engine conversion imports. Comfort building and maintaining Looker Studio dashboards.</li><li>Analytical Rigor: Strong Excel or Google Sheets skills for data analysis and budget management.</li><li>Ability to translate complex performance data into clear narratives and actionable recommendations.</li><li>Communication: Excellent written and verbal communication skills with a client-focused mindset. You can write a clean, professional summary of what changed across a property portfolio and why.</li><li>Attention to Detail: Organized, process-driven, and exacting. Hotel booking measurement lives or dies on feed accuracy and offline conversion imports, and you treat that work accordingly.</li><li>Ownership: Proactive, resourceful, and accountable. You flag issues early and operate independently across multiple properties without daily oversight.</li><li>Composure: Comfortable working in a fast-paced, metrics-driven environment with multiple properties in flight at once.</li><li>Track Record: Demonstrated success driving measurable lift in direct bookings, ROAS, or commission efficiency across hotel or hospitality portfolios.</li></ul>Engagement TermsContract engagement, fully remote.Hourly or monthly retainer based on scope and number of properties supported Initial engagement scoped through the first 90 days with extension based on performance and portfolio needs Compensation commensurate with experience and benchmarked against senior paid media specialist rates Fully remote, alwaysHow to Stand OutThis is a specialist role and we receive a lot of generalist paid media applications. If you want to move to the top of the review pile, send us a short work sample alongside your application. Any one of the following will do:A one to two page anonymized case study from a hotel or hospitality paid media account you personally managed. Include the property type, starting performance baseline, what you changed across metasearch and paid media, and the results. A five to seven minute Loom walking us through a hotel account you have run. Share your screen, show real campaign structure (anonymized if needed), and narrate how you built it and what you would do differently today. A short written response (250 to 400 words) to this prompt: "A new hotel client just signed with us. They have eight properties across three markets and have never run metasearch. Walk us through your first 30 days."Submissions are optional but candidates who include one will be prioritized in our review. Tiger Tracks is committed to building a diverse and inclusive team. We are an Equal Opportunity Employer.

Tiger Tracks

Senior Paid Media Manager, Hotels & Hospitality (Contract)

Analysis Skills

Benchmarking

Bidding

Budget Management

Cadence

Campaigns

Certified Public Accountant (CPA)

Communication Skills

Creative Brief

Customer Relations

Customer Support/Service

Data Analysis

Datasheets

Detail Oriented

Economics

Ecosystems

Establish Priorities

Forecasting

Google Search Engine

Hotel Management

Instrumentation

Looker

Marketing

Metrics

Microsoft Excel

Organizational Skills

Performance Tuning/Optimization

Presentation/Verbal Skills

Procurement Planning

Property Management

Reporting Dashboards

Reporting Skills

Sales

Sales Management

Sales Prospecting

Startup

Travel Planning

Writing Skills

YouTube

eCommerce

Talent Acquisition

OTHER

By anticipating needs and delivering personalized service, the Front Desk Agent helps create memorable experiences that encourage guests to return again and again. Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.<h1>Why this job matters</h1>The Guest Service Agent is the welcoming face of the hotel, creating a positive first impression and ensuring every guest feels valued and cared for. This role provides friendly, professional, and attentive service while managing check-ins, check-outs, reservations, concierge requests, and guest inquiries. By anticipating needs and delivering personalized service, the Front Desk Agent helps create memorable experiences that encourage guests to return again and again.<h1>What you bring to the table</h1><ul><li>Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.</li><li>Register arriving guests, assigns rooms, issues keys, and coordinates guest services with warmth and professionalism.</li><li>Update guest accounts accurately to reflect all recurring and incidental charges.</li><li>Maintain a neat, organized, and welcoming appearance of the front desk at all times.</li><li>Resolve guest concerns, complaints, or suggestions-or refers them to management when appropriate-to ensure superior guest service.</li><li>Input guest information into the Check Cashing System accurately and efficiently.</li><li>Represent the resort positively and professionally, both in person and over the telephone.</li><li>Coordinate with the Front Office Supervisor to manage VIP arrivals and special requests.</li><li>Collaborate with Mill Club Hosts and the Player Development Manager to ensure VIP guest bookings are accurate and seamless.</li><li>Know daily rates and future reservations to provide timely and accurate information to guests.</li><li>Use sales techniques to upsell services and close the reservation process when appropriate.</li><li>Complete all required paperwork as designated by the department.</li><li>Greet guests warmly, listens actively, and responds to their needs with care and attentiveness.</li><li>Provide guests with information about the property, promotions, programs, events, and benefits.</li><li>Utilize the V1 system to extract data for required information and reporting.</li><li>Maintain the security and confidentiality of all files, records, and guest information.</li><li>Uphold the highest standards of courtesy, professionalism, and discretion when communicating about or with preferred guests.</li><li>Offer alternatives or solutions to guests to enhance their experience whenever appropriate.</li><li>Adhere to all regulatory, departmental, and company policies ethically and consistently meet performance standards.</li><li>Anticipate guest needs and provide service proactively before requests are made.</li><li>Assist in coordinating and executing special events and Mill Club promotions to create memorable guest experiences.</li><li>Deliver personalized service to Mill Club guests to foster loyalty and satisfaction.</li><li>Actively participate as a team member by offering input, volunteering, and engaging in departmental projects, committees, and task forces.</li><li>Stay informed about all property events, initiatives, products, and services relevant to Mill Club guests.</li><li>Consistently demonstrate our service standards in every guest interaction, whether in person or over the phone.</li><li>Follow proper phone protocols and property transfer procedures to ensure professional communication and guest satisfaction.</li><li>Assist in inter-departmental training to support team growth and operational excellence.</li><li>Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)</li></ul><h1>Must-haves, nice-to-haves, and maybe some bonus points</h1><ul><li>Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.</li><li>High School graduate or GED preferred.</li><li>Previous hotel related experience desirable. Prefer front desk and/or two (2) years customer service experience.</li><li>Above average writing and proof-reading experience required.</li><li>Excellent phone voice; must possess a pleasant and easily comprehensive voice. Ability to communicate in a professional and poised manner, using crisp, clear and concise language.</li><li>Computer experience essential, including all Windows applications. Previous hotel reservation experience is a plus.</li><li>Good administrative organization skills required. Ability to work with large volumes of detail deadlines and pressure situations. </li><li>Ability to work without supervision and to organize and track multiple projects and large amounts of detail necessary. </li><li>Knowledge of the Mill Club Program and comping criteria a plus.</li><li>Candidate should be multi-task oriented, have strong time management skills, organizational skills, and excellent customer service skills.</li><li>Must be able to maintain strict confidentiality relative to financial data, casino procedures, company, promotions, policies, and guest information. </li><li>Able to read, write, speak and understand English; </li><li>Ability to work in a highly structured and measured environment with a fast pace of work.</li><li>Ability to memorize data concerning various events, promotions, and services.</li><li>Ability to maintain a high level of quality and accuracy in performance.</li><li>Possess the ability to convey denials or confront an issue without causing guest to become defensive or alienated.</li><li>Comfortable communicating clearly and positively with both guests and teammates.</li></ul><h1>Physical stuff to know</h1>We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.  You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll stand for extended periods, and frequently walk, and use your hands to finger, handle or feel objects, tools or controls. Ability to talk or hear, and stoop, kneel, crouch or crawl. Occasionally sit. It is important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke.  This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do. Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits. Job Posted by ApplicantPro

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Senior Paid Media Manager, Hotels & Hospitality (Contract) Tiger Tracks

Guest Services Agent Ko-Kwel Casino Resort Coos Bay

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