UNKNOWN

FEED

They must be able to perform housekeeping duties such as washing laundry, cleaning bathrooms and mopping floors. · Set up tables or other dining areas with attention to cleanliness and order.

The Hospitality service worker must be capable to prepare food following instructions while adhering to all safety and health standards. They will maintain good sanitary conditions in cooking and dining premises. They must be able to perform housekeeping duties such as washing laundry, cleaning bathrooms and mopping floors. They must be conscientious with a customer-oriented approach. We are willing to train the right candidate.The goal is to provide excellent hospitality services to our resident populationResponsibilities· Set up tables or other dining areas with attention to cleanliness and order· Prepare meals under the supervision of a dietary manager · Take down dining areas and collect plates, glasses etc.· Discard leftovers and take out garbage· Clean food stations and wash dishes, cooking vessels and silverware· Stock ingredients and monitor inventory· Help maintain kitchen equipment and appliancesPerform housekeeping duties with attention to detail.Provide laundry services for residents.Follow sanitation and disinfecting guidelines and rules set by the facility and CDC recommendations.· Respond effectively to resident requests.Requirements and skills· Friendly with good communication skills· Clean professional appearance.· Ability to complete food sanitization courses within 6 months of hire.· Must be dependable· Ability to arrive to work timely.· Must be at minimum 18 years old.· Must be able to pass criminal, child and Adult abuse background checksMust be a team player.

The Villa Rehab Center

Hospitality Services

Gethired

The Guest Services Coordinator works under the direction of the Associate Director of Hotel Operations & Resident Services Homelessness Prevention Initiatives and in partnership with members of the Harbor Place Front Desk team to enhance Harbor Place guests’ temporary hotel stay by coordinating access to critical health and wellness services and housing resources for individuals and families who are currently experiencing homelessness. The Guest Services Coordinator will take a proactive approach to engaging with all hotel guests, using empathy, tact, and professionalism to build trusting relationships that promote participation in relevant services, and result in participant access to a long-term successful housing placement.

HOUR

Guest Services Coordinator Hiring Range: $22 to $26 per hour, paid bi-weekly Department:Resident Services and Homelessness Prevention Initiatives Position Status: Full-time Reports to: Associate Director of Hotel Operations & Resident Services Homelessness Prevention Initiatives Supervises:N/AThe Guest Services Coordinator works under the direction of the Associate Director of Hotel Operations & Resident Services Homelessness Prevention Initiatives and in partnership with members of the Harbor Place Front Desk team to enhance Harbor Place guests’ temporary hotel stay by coordinating access to critical health and wellness services and housing resources for individuals and families who are currently experiencing homelessness. The Guest Services Coordinator will take a proactive approach to engaging with all hotel guests, using empathy, tact, and professionalism to build trusting relationships that promote participation in relevant services, and result in participant access to a long-term successful housing placement.Essential Job Responsibilities<ul><li>Work as a site-based Service Coordinator for currently homeless individuals and families staying at the Harbor Place Hotel.</li><li>Build trusting relationships with guests to develop a comprehensive knowledge of each resident.</li><li>Proactively contact all guests using personal introductions, door knocking, and other techniques that may be required to make initial and ongoing contact with each individual to promote successful long-term housing placement.</li><li>Provide periodic room checks.</li><li>Work with guests to determine individual needs, and assist in identifying and accessing applicable services offered by Champlain Housing Trust (CHT) or partner agencies as appropriate and relevant to each guest. </li><li>Confirm each guest has been offered enrollment into the Coordinated Entry System via full vulnerability assessment or initial referral to the CE System Administrator.</li><li>Check in with assigned residents and resident communities and be available for support, conflict resolution, and crisis intervention as instances of crises arise, front desk staff seek support, or as directed by the Associate Director of Hotel Operations & Resident Services Homelessness Prevention Initiatives.</li><li>Collaborate with the Director of Resident Services and Homelessness Prevention Initiatives to screen households referred to Harbor Place through established MOUs, especially focused on patients discharging from the University of Vermont Medical Center to Harbor Place.</li><li>Provide resources to help guests resolve social interaction challenges in consultation with the Associate Director of Resident Services.</li><li>Work in collaboration with front desk staff to resolve guest conflict/room violations.</li><li>Provide education to participants to help develop self-sufficiency skills as well as support to participants moving into permanent housing.</li><li>Assume Resident Services/Service Coordinator duties at other assigned sites to cover the gradual migration of households to other locations in the portfolio, as directed by the Associate Director of Hotel Operations & Resident Services Homelessness Prevention Initiatives.</li><li>Contribute as needed to Resident Services team to collaborate at other CHT properties </li><li>Plays an active role on the Resident Services Team </li><li>Acts as advocate for guests, residents, and tenants as appropriate.</li><li>Attends meetings with partner agencies and collaboration groups as required, for example Community Housing Review Committee through the CE System.</li><li>Performs timely and accurate data entry to track status of each assigned individual or household’s progress using Clarity (HMIS) as well as Outcome Tracker. Monthly reports from Clarity will be used to track level of enrollment to the CE System. </li><li>Provide backup support to front desk staff to cover essential staffing needs. This includes checking guests in or out, how to answer calls from referring providers, issuing keys, etc. This does NOT include enforcement of Harbor Place guest expectations. </li><li>Engage in community building and engagement activities onsite to increase awareness of local resources that would benefit the currently homeless population and foster positive connections between guests staying onsite. </li><li>Prepare to play a more active role in the functions of the Harbor Place Food Pantry, if needed.</li><li>Work on special projects as needed.</li><li>Other duties as assigned.</li></ul>Work Atmosphere:Champlain Housing Trust is a non-profit, member-based organization that serves a diverse population in northwest Vermont. The work entails significant self-motivation. Regular travel between sites will be required. Occasional travel to meetings and seminars may be required.Job Qualifications<ul><li>BA in Social Work, Psychology, or another Human Services field or equivalent combination of education and experience.</li><li>Previous experience working with high-risk populations, and/or coordinating services specifically for the homeless population is preferred.</li><li>Knowledge of area resources and programs available to low-income individuals, including transportation, health services, and housing are strongly preferred.</li><li>Ability to perform work with empathy, consideration, respect and professionalism under stressful circumstances is essential.</li><li>High level of self-motivation.</li><li>Ability to work independently.</li><li>Familiarity with HIPAA regulations and ability to handle sensitive information in a confidential, professional manner.</li><li>Commitment to learning about and understanding CHT’s membership based model of community controlled and permanently affordable housing.</li><li>Valid driver’s license and reliable transportation are required.</li></ul><h1 style="margin-left:5.6pt;margin-right:0in">Competencies</h1><ul><li>Exceptional professionalism, tact, confidentiality, customer service, active listening, communication, interpersonal and problem solving skills.</li><li>Excellent analytical skills, conflict resolution, efficiency, empathy, organization, initiative, time-management, and planning skills.</li><li>Familiarity with computer systems, common software applications, and operation of office equipment.</li><li>Ability to work effectively independently and as a collaborative member of a team.</li></ul>Physical and Mental abilities: This individual must have the physical and mental abilities to perform the essential job duties listed above. However, reasonable accommodation may be extended to help perform those duties. The job entails long periods of sitting at a desk. While performing the essential duties of this job this individual may have to use hands and fingers, walk, stand, reach, or lift up to 10 pounds.Employer Rights and Disclaimers:This job description is not a contract for employment. It is a list of duties and expectations. However, it should not be considered a complete list of expected duties. Duties may be added, dropped, or changed at any time.The job qualifications may change at any time. Champlain Housing Trust may add, drop, or change any qualifications for the position in order to fit changes in the organization. This job description should not be interpreted as a complete list of job qualifications.This document does not extend an offer for permanent or continuous employment. Champlain Housing Trust is an at-will employer.Equal Opportunity Employer - CHT is committed to a diverse workplace and highly encourages women, persons with disabilities, Section 3 low income residents, and people from diverse racial, ethnic and cultural backgrounds to apply.

Champlain Housing Trust

Service Coordinator - Hotel Guests

Affordable Housing

Alliance/Partner Management

Analysis Skills

Computer Security

Computer Systems

Conflict Resolution

Crisis Intervention

Customer Support/Service

Data Entry

Driver's License

HIPAA (Health Insurance Portability and Accountability Act)

Healthcare

Homeless Services

Hospitality and Tourism

Interpersonal Skills

Needs Assessment

Nonprofit

Office Equipment

Organizational Skills

Problem Solving Skills

Project Tracking

Psychology

Regulations

Risk

Seminars

Social Work

Staff Requirements

Systems Administration/Management

Team Player

Telephone Skills

Time Management

Training/Teaching

Willing to Travel

Windows CE Systems

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Hospitality ServicesThe Villa Rehab Center

Service Coordinator - Hotel GuestsChamplain Housing Trust

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