UNKNOWN

FEED

As our guest, you’ll enjoy amenities that allow you to relax while making the most of your time in Vermont like free WiFi throughout the hotel, free overnight parking, and free hot breakfast to start your day with plenty of energy. Tucked away in the heart of Green Mountain National Forest is Palmer House Resort, Ascend Hotel Collection®, a boutique hotel in Manchester Center, VT.

We are looking for a Front Desk Agent to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Front Desk Agent ? Front Desk Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.Responsibilities<ul><li>Provide upscale guest service experiences for clients throughout their stay</li><li>Ensure clients are properly greeted upon their arrival</li><li>Monitor daily bookings and ensure assigned rooms are prepared prior to check-in</li><li>Coordinate luggage collection and storage</li><li>Oversee check-in and check-out procedures, including reservations and financial transactions</li><li>Promptly address guests’ requests, like in-room dining</li><li>Actively listen to and resolve complaints</li><li>Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services</li><li>Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns</li><li>Inform clients of our hotel services, including breakfast and dining options</li><li>Promote all hotel amenities, conveniences and programs offered</li><li>Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures</li><li>Appraise team’s performance and produce regular reports</li><li>Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience</li><li>Examine daily duties, assign tasks and check on progress</li><li>Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings</li><li>Recommend local tourist spots, including places to dine, shop and sight-see</li><li>Establish friendly relationships with regular hotel clients</li></ul>Skills<ul><li>Proven work experience as a Front Desk Agent </li><li>Understanding of all hotel management best practices and relevant laws</li><li>Hands-on experience with Hotel Management software (PMS)</li><li>Proficiency in English; knowledge of other languages is a plus</li><li>Customer service drive with outstanding communication and active listening skills</li><li>Excellent problem-solving and multitasking skills</li><li>Leadership skills along with the ability to motivate a team into high performance</li><li>Ability to work flexible hours</li><li>Strong sense of responsibility and a professional presentation</li></ul>Job Type: Full-timeBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Referral program</li></ul>Schedule:<ul><li>8 hour shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul>Ability to commute/relocate:<ul><li>Roslyn, NY 11576: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Hotel experience: 1 year (Preferred)</li></ul>Tucked away in the heart of Green Mountain National Forest is Palmer House Resort, Ascend Hotel Collection®, a boutique hotel in Manchester Center, VT. We’re located close to local restaurants, shopping and outdoor activities where visitors can spend the day exploring what makes our destination special. As our guest, you’ll enjoy amenities that allow you to relax while making the most of your time in Vermont like free WiFi throughout the hotel, free overnight parking, and free hot breakfast to start your day with plenty of energy. All of our thoughtfully appointed guest rooms include a full kitchen or a refrigerator, microwave and coffeemaker and a flat-screen TV with premium cable channels. And when you want to unwind, our indoor heated pool and fitness center are available to use throughout your stay. We’re close to US-7 on the way to downtown Manchester Center. Enjoy a day practicing your golf swing on our professionally maintained 9-hole course located on the property. There are also tennis courts, a stocked fishing pond, shuffleboard and hiking trails for you to enjoy. History buffs can spend time at the Lincoln Family Home better known as “Hildene.” Guided tours will show you the beauty of this stately mansion that once belonged to the prominent family. If you like skiing, you’ll love our proximity to the mountain ski resorts all located nearby. Every destination has its hidden gems—we’ll make sure you find them.<h3>Job Type</h3>Full time, Part time<h3>Schedule</h3>10 hour shift, 8 hour shift

The Palmer House Resort

Front Desk Agent

Best Practices

Communication Skills

Customer Experience

Customer Relations

Customer Support/Service

Customer/Client Research

English Language

Financial Transactions

Fitness

Hospitality and Tourism

Hotel Management

Hotel Management Software

Leadership

Multitasking

Problem Solving Skills

Reporting Skills

Resolve Customer Issues

Restaurant

Standard Operating Procedures (SOP)

Team Lead/Manager

Time Management

Wi-Fi

workstreamftpin

As a Maintenance Technician, you'll travel between multiple vacation rental properties daily, performing general repairs, preventative maintenance, and troubleshooting issues like appliances, HVAC, plumbing, and wifi to ensure guests and owners have exceptional experiences. Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

HOUR

<div class="content-intro">About the Company We're a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.</div>About This JobAs a Maintenance Technician, you'll travel between multiple vacation rental properties daily, performing general repairs, preventative maintenance, and troubleshooting issues like appliances, HVAC, plumbing, and wifi to ensure guests and owners have exceptional experiences. This role involves coordinating with third-party vendors, participating in on-call coverage for urgent issues, and maintaining company standards for guest satisfaction and efficiency. Perfect for someone who enjoys variety, problem-solving, and takes pride in keeping properties in top condition while providing excellent customer service.Compensation<ul><li>$24 - $25 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location. </li><li>Up to $100 per month car allowance for eligible employees</li><li style="font-weight:400">More benefits and company perks information below</li></ul>Essential Job Functions<ul><li>Complete maintenance tasks and projects as assigned, traveling between multiple worksites each day within the assigned market. </li><li>Create a welcoming environment for our guests and owners by ensuring our homes are well maintained with general repairs, preventative maintenance and inspections.</li><li>Respond to guest issues regarding maintenance, as needed including but not limited to appliance troubleshooting, cable/wifi troubleshooting, basic HVAC repair and light plumbing.</li><li>Coordinate completion of owner-approved maintenance through creation and delegation of maintenance and housekeeping tickets.</li><li>Negotiate, and maintain working relationships with third-party vendors.</li><li>Meet and maintain company standards and metrics such as guest or owner satisfaction, accuracy, efficiency, and annual cost.</li><li>Be part of an on-call coverage rotation within the maintenance team to address urgent issues.</li><li>Establish and maintain open and regular communication and collaborative relationships with team members and management team.</li><li>Be available and willing to assist your colleagues and management team and provide cross-coverage in other roles as needed to address urgent issues. </li><li>Maintain hot tubs as needed - we offer on-site training.</li><li>Collect and remove trash and debris.</li><li>Ensure follow through on assigned maintenance tasks using in-house assignment systems and respond to time-sensitive maintenance needs.</li><li>Coordinate with third-party service providers.</li><li>Other duties as assigned because every day is different in hospitality!</li></ul>Skills + Qualifications<ul><li>Experience working in hotel, hospitality, vacation or similar industry is highly preferred.</li><li>2 years of basic property maintenance experience is highly preferred.</li><li>Working knowledge of basic appliance repair, electrical systems, plumbing repair, HVAC repair, painting, and carpentry skills</li><li>Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.</li><li>Excellent time management skills with the ability to change activity frequently and cope with interruptions.</li><li>Highly responsive and reliable. </li><li>This role involves frequent travel between worksites, so reliable personal transportation is essential.</li><li>Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.</li><li>Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.</li><li>Comfortable talking to people—online or in person—and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always.</li></ul>Workplace Environment + Physical Requirements<ul><li>Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.</li><li>We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.</li><li>Reliable transportation required.</li><li>Regular travel within the locally assigned market and / or region.</li><li>Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.</li></ul>Benefits + Perks<ul><li class="li2">Health/dental/vision insurance based on hours worked</li><li class="li2">Employer Sponsored & Voluntary Supplemental Benefits based on hours worked</li><li class="li2">401K retirement savings plan with immediate 100% company match on the first 4% you contribute</li><li class="li2">Health & Dependent Care Flexible Spending Accounts based on hours worked</li><li class="li2">Paid Vacation & Sick Time</li><li class="li2">Employee Assistance Program (EAP)</li><li class="li2">Employee Discounts</li><li class="li2">Please visit our <a href="https://www.vacasa.com/go/benefits-summary" rel="nofollow">careers page</a> to review our full benefits offerings</li></ul><div class="content-conclusion">Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening, country dependent. </div>

Vacasa

Maintenance Technician

GreenHouseAPI

Hospitality jobs in Rutland, VT need you! Apply today and take the next step in your career.

Hospitality Jobs in Rutland, VT Hiring Now | Monster

Hospitality Jobs in Rutland, VT

Jobs

Resume Resources

Get noticed by top employers!

Hospitality Jobs in Rutland, VT

Jobs

Front Desk AgentThe Palmer House Resort

Maintenance TechnicianVacasa

Resume Resources