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2. Provide support to the Resident General Manager in the design, development, and creation of a quality experience in the areas of set up, decoration, menu identifiers, linen, props, and other aspects, daily service, special events, theme dinners, and catered functions. OverviewThe Hospitality Operations Manager is the Ambassador for Yale Hospitality, providing support to an Area General Manager/Resident General Manager, and reports to the Managing Director of Residential Operations.

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!OverviewThe Hospitality Operations Manager is the Ambassador for Yale Hospitality, providing support to an Area General Manager/Resident General Manager, and reports to the Managing Director of Residential Operations. This position oversees all front-of-the-house operations for a large university's residential dining operation and is responsible for supporting assigned units within a zone of dining halls. The role entails ensuring food quality, preparation, setup, taste, portioning, and cleanliness are maintained to the highest standards during meal hours. Additionally, the Hospitality Operations Manager supervises a team of 25 to 30 unionized staff and accomplished chefs, ensuring exceptional service and a positive dining experience for students, faculty, and staff. The role also includes developing and overseeing service standards, customer service policies, quality assurance, in-service training, and ensuring proper food handling and sanitation standards.Required Skills and Abilities1. Exceptional communication skills to interact effectively with university constituents, including Heads of College and Deans. ServSafe Certified with a valid Driver's License.2. Strong leadership skills with the ability to effectively supervise, train, and manage a diverse work staff, including bargaining unit employees. Proven oral and written communication skills.3. Demonstrated ability with food service management systems or similar recipe development/menu management systems, database management, Microsoft Office, internet, and email.4. Ability to manage, coach, and develop a team of unionized employees.5. Ability to plan and execute large-scale catering events.Principal Responsibilities1. Plan, organize and manage an operation within Yale Hospitality to include: residential student meals, executive dining, and conference services. 2. Provide support to the Resident General Manager in the design, development, and creation of a quality experience in the areas of set up, decoration, menu identifiers, linen, props, and other aspects, daily service, special events, theme dinners, and catered functions. 3. Provide support with menu forecasting standards with culinary teams. 4. Collaborate with the Area General Manager and Resident General Managers to ensure the highest level of customer service by developing and overseeing food service standards, customer service policies, quality assurance, in-service training, proper food handling, and sanitation standards. 5. Conduct regular service inspections and evaluations to observ2 food preparation and service, station appearance; and cleanliness and sanitation of production and service areas, equipment, and employee uniform compliance. 6. Obtain guest feedback to create a discretionary guest-centric dialogue through surveys and "table touching." 7. Implement and monitor housekeeping, sanitary and safety rules, and regulations. 8. Create and maintain strong working relationships with Heads of Colleges, faculty, administration, and students. 9. Supervise the dining room during meal periods and special events. 10. Monitor revenue and expenses for all cost centers by reviewing weekly and monthly financial reports. 11. May be assigned to process payroll, scheduling, and attendance for all staff within an assigned cluster 12. May be assigned to provide support with purchasing control and inventory maintenance. 13. May be assigned to preparing operational reports and analyses setting forth progress, and adverse trends, and making appropriate recommendations. 14. Interview, select, train, and evaluate service and support staff. Maintain positive employee relations and resolve issues in a timely and proactive manner. May be required to participate in and respond to grievances. 15. Conduct performance management evaluations of service and support staff. 16. Maintain University policies and procedures. 17. May perform other duties as assigned. Required Education and Experience Bachelor's degree in Hotel/Restaurant Management or a related field and 4 years of previous Service Management experience; or an equivalent combination of education and experience. Required License(s) or Certification(s) ServSafe Certified and Valid Driver's License. Physical Requirements Sustained standing; frequent bending. Move, lift and carry supplies, equipment, and materials weighing up to 25 pounds without assistance from floor to waist height and 20 pounds to shoulder height. Carry supplies up or down stairs if necessary.Job Posting Date05/11/2026Job CategoryManagerBargaining UnitNONCompensation GradeAdministration & OperationsCompensation Grade ProfileManager; Program Leader (24)Salary Range$68,000.00 - $120,500.00Time TypeFull timeDuration TypeStaffWork ModelOn-siteBackground Check RequirementsAll candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.Health RequirementsCertain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.Posting DisclaimerSalary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).NoteYale University is a tobacco-free campus.

Yale University

Hospitality Operations Manager, Residential Dining

Background Investigation

Catering Services

Coaching

Communication Skills

Cook Dishes

Customer Service Evaluation

Customer Support/Service

Database Administration

Driver's License

Employee Relations

Equipment Maintenance/Repair

Expense Tracking

Faculty Administration

Federal Laws and Regulations

Financial Analysis

Financial Reporting

Food Quality

Food Services

Forecasting

Hotel Management

Housekeeping/Cleaning

Inventory Management

Leadership

Menu Development

Menu Management

Microsoft Office

Operational Audit

Operations Management

Payroll Administration

Performance Analysis

Performance Management

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Procurement Management

Quality Assurance

Recipe Development

Regulations

Reporting Skills

Restaurant

Sanitation

ServSafe Certification

Systems Administration/Management

Team Lead/Manager

Time Management

Trend Analysis

University/School Policies

Writing Skills

IRecruitee

OTHER

In this role, you'll have the opportunity to design and book a wide range of travel experiences — including cruises, all-inclusive resorts, group and corporate travel, theme park adventures, sporting events, Disney vacations, and more. With access to industry-leading booking tools, exclusive pricing, and innovative lead-generation support, you’ll have everything you need to grow your client base and thrive in the travel industry.

Overview: Are you passionate about travel and helping others create memorable experiences? We're looking for motivated individuals to join our team as a Remote Travel & Hospitality Associate. In this role, you'll have the opportunity to design and book a wide range of travel experiences — including cruises, all-inclusive resorts, group and corporate travel, theme park adventures, sporting events, Disney vacations, and more. The choice is yours!This is a rewarding opportunity for travel enthusiasts seeking flexibility, and excellent travel benefits. No prior experience is necessary — we provide comprehensive training and certification to set you up for success.With access to industry-leading booking tools, exclusive pricing, and innovative lead-generation support, you’ll have everything you need to grow your client base and thrive in the travel industry.Key Responsibilities:<ul><li> Coordinate resort bookings and ensure smooth guest experiences. </li><li> Maintain and update the resort website and social media. </li><li> Use social media and lead tools to attract new clients. </li><li> Provide excellent customer service and assist guests with travel plans. </li><li> Learn and utilize new software for better pricing and service. </li></ul>RequirementsRequirements:<ul><li>No experience needed — full training and certification provided. </li><li> A passion for travel and travel experience is a plus.</li><li> Strong communication and friendly demeanor. </li><li> Ability to work independently and manage time effectively. </li><li> Basic social media knowledge is a plus. </li><li> Self-motivated and flexible. </li></ul>BenefitsBenefits:<ul><li>Flexible schedule: Part-time or full-time options. </li><li>Training & Certification: Comprehensive training at no cost. </li><li>Travel perks: Special discounts and travel benefits. </li><li>Supportive team: Collaborate with a helpful and driven team. </li><li/></ul>If you're passionate about travel and helping others, apply now to join us as an online travel specialist!

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Hospitality Operations Manager, Residential Dining Yale University

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