TEMPORARY

FEED

UNKNOWN

Assists the Guest Services Supervisor in establishing and nurturing a good working relationship between the Tramway and vendors, cruise ship sales staff, in order to secure and increase sales from, and offer quality services and products to, potential tramway guests. As an experienced Host, provides correct tour and local visitor information and assistance to guests at the lower terminal, and/or assistance/guidance to subordinate Hosts, explaining the practices, procedures and techniques of providing excellent customer service to all incoming and outgoing passengers.

HOUR

Overview:
As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.  SummaryResponsible for performing as an assistant to supervisor, and in a lead capacity by assigning and checking work and providing daily guidance/training to subordinate Hosts and oversees efforts to prevent the public from becoming nonpaying riders.  Part-time and full-time schedules are available. We're excited to share that the job is based in beautiful Juneau, Alaska! We kindly ask that all applicants either live in Juneau or be open to relocating at their own expense.  Pay and Benefits: Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan. The plan is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment. However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company.Goldbelt, Inc. hopes that by providing short-term incentive compensation, this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.’s long-term value.Starting Rate: $21.00 - DOE 

Responsibilities:
Job Duties<ul><li>Ensure that each customer receives prompt and courteous service</li><li>People-oriented and able to provide superior customer service.</li><li>Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates.</li><li>Functions as the respective host supervisor with limited decision-making authority, during operational hours when manager is not on duty; striving to maintain and/or improve guest services.</li><li>Assists the Guest Services Supervisor in establishing and nurturing a good working relationship between the Tramway and vendors, cruise ship sales staff, in order to secure and increase sales from, and offer quality services and products to, potential tramway guests.</li><li>Acts as one of the primary contacts to settle collected vouchers with cruise ship staff to ensure GT will be paid accurately; accurately collects and exchanges cruise ship vouchers for tramway tickets.</li><li>Familiar with theater operations at the upper terminal, Operates projection and sound system for the theater complex.</li><li>As an experienced Host, provides correct tour and local visitor information and assistance to guests at the lower terminal, and/or assistance/guidance to subordinate Hosts, explaining the practices, procedures and techniques of providing excellent customer service to all incoming and outgoing passengers. Assigns tasks; checks quality of work performance; and makes follow-up suggestions for improvement.</li><li>Train and supervise subordinate hosts.</li><li>Performs other incidental and related duties as required and assigned.</li></ul>

Qualifications:
Necessary Skills and Knowledge<ul><li>Ability to meet time and attendance requirements.</li><li>Ability to work all different shifts including holidays and weekends.</li><li>Ability to attend all scheduled meetings, orientations and trainings.</li><li>Ability to handle stress under pressure.</li><li>Excellent communication and customer service skills.</li><li>Ability to learn, understand, and follow oral and written instructions/directions.</li><li>Skill in operating personal computer utilizing a variety of computer software.</li><li>Skill in establishing and maintaining cooperative working relationships with other employees.</li><li>Ability to work directly with the public, providing information and assistance on a daily basis.</li><li>Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.</li></ul>Minimum Qualifications (education, experience, skills)<ul><li>High school diploma or equivalent.</li><li>Two (2) seasons of host, customer service or paraprofessional level experience involved with tourism, travel, and/or hospitality services.</li><li>Ability to successfully pass a background check.</li></ul>Preferrred Qualifications (education, experience, skills)<ul><li>Current CPR and first aid certificates.</li><li>Drug testing may be required.</li><li>Previous experience working in the visitor or hospitality industry or other customer service related field.</li></ul>

Goldbelt, Incorporated is an urban Alaska Native, for‐profit corporation headquartered in Juneau, Alaska. Incorporated on January 4, 1974 following the Alaska Native Claims Settlement Act (ANCSA), Goldbelt’s primary mission is to manage assets and conduct business for the benefit of its more than 3,600 shareholders. Goldbelt first ventured into the logging and timber industry but later expanded its operations into tourism, which still remains an integral part of its operations. Today, the majority of Goldbelt’s revenue and income derives from government contracting and services. 
Goldbelt’s shareholder base consists of Alaska Natives who are of Tlingit and Haida descent. The Tlingit and Haida tribes are the indigenous people of Southeast Alaska, whose rich history spans more than ten thousand years in the region. Goldbelt shareholders own the entire 272,000 shares of Goldbelt stock, representing assets in excess of $100 million in addition to over 32,000 acres of land in the vicinity of Juneau. Goldbelt seeks to honor and preserve the Tlingit culture - its history, art, dance, legends, and the traditions of its Alaska Native shareholders. Learn more about Goldbelt Heritage. 
The company is named after a richly mineralized zone in Southeast Alaska that encompasses 33,000 acres of Goldbelt’s land holdings— an area that stretches along the mainland from Frederick Sound to Berners Bay. Learn more about Goldbelt Lands.

Goldbelt, Inc.

Lead Harbor Host - Goldbelt Tram Seasonal

Background Investigation

CPR Certification

Calendar Management

Communication Skills

Computer Software

Customer Support/Service

Employee Relations

First Aid

Geography

High School Diploma

Hospitality and Tourism

Interpersonal Skills

Operations Management

PC (Personal Computer) Systems

Revenue Growth

Sales

Theater

Travel Industry

[AW]-iCims

Overview:
As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.  SummaryResponsible for providing tour and local visitor information and assistance, ticketing services and sales in the sky bridge, to guests at the Tramway.  We're excited to share that the job is based in beautiful Juneau, Alaska! We kindly ask that all applicants either live in Juneau or be open to relocating at their own expense.  Pay and Benefits: Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan. The plan is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment. However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company.Goldbelt, Inc. hopes that by providing short-term incentive compensation, this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.’s long-term value. Starting Rate: $20.00 - DOE

Responsibilities:
Job Duties<ul><li>Ensure that each customer receives prompt and courteous service. </li><li>People-oriented and able to provide superior customer service. </li><li>Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates. </li><li>Responsible for a balanced drawer. </li><li>Uses accuracy when ringing up a sale and counting back cash money. Use diplomacy when a customer’s credit card is declined. </li><li>Functions as the respective supervisor (Ticket Agent or Host), with limited decision-making authority, during operational hours when manager is not on duty; striving to maintain and/or improve guest and/or ticketing services. </li><li>Assists the Guest Services Supervisor in establishing and nurturing a good working relationship between the Tramway, pass holders, vendors, and cruise ship sales staff, in order to secure and increase sales from, and offer quality services and products to, potential tramway guests. </li><li>Acts as one of the primary contacts to all guests in the sky bridge to ensure those riding down the tramway are properly ticketed.  For those guests not properly ticketed, sell down tickets with a mobile POS system. </li><li>Oversees efforts to prevent the public from becoming nonpaying riders. </li><li>Will be giving directions to all guests regarding all mountain top attractions. </li><li>Responsible for giving all theater hosts their respective breaks and/or lunch breaks as needed. Familiar with theater operations at the upper terminal, Operates projection and sound system for the theater complex. </li><li>As an experienced Host Ticket Agent, provides correct tour and local visitor information and assistance to guests at a particular tramway station, ticketing services and sales, and/or assistance/guidance to subordinate Hosts or Ticket Agents, explaining the practices, procedures and techniques of providing excellent customer service to all incoming and outgoing passengers.  Assigns tasks; checks quality of work performance; and makes follow-up suggestions for improvement. </li><li>Train and supervise subordinate hosts. </li><li>Works in conjunction with Tram Attendant and other tramway staff to ensure the line to ride down the tramway is kept in an orderly fashion and moving along, checking for wrist stamps, answering guest’s questions, and problem solving. </li><li>Uses diplomacy to keep the situation from escalating when informing guests of any interruption of tramway operations. </li><li>Performs other incidental and related duties as required and assigned. </li></ul>

Qualifications:
Necessary Skills and Knowledge<ul><li>Ability to meet time and attendance requirements.</li><li>Ability to work all different shifts including holidays and weekends.</li><li>Ability to attend all scheduled meetings, orientations and trainings.</li><li>Ability to handle stress under pressure.</li><li>Excellent communication and customer service skills.</li><li>Ability to learn, understand, and follow oral and written instructions/directions.</li><li>Skill in operating personal computer utilizing a variety of computer software.</li><li>Skill in establishing and maintaining cooperative working relationships with other employees.</li><li>Ability to work directly with the public, providing information and assistance on a daily basis.</li><li>Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.</li></ul> Minimum Qualifications (education, experience, skills)<ul><li>High school diploma or equivalent; AND</li><li>Two (2) seasons of ticket agent or host, customer service or paraprofessional level experience involved with tourism, travel, and/or hospitality services, including cash handling tasks; AND</li><li>Ability to successfully pass a background check.</li></ul>Preferrred Qualifications (education, experience, skills)<ul><li>Current CPR Certification and First Aid training or the ability to obtain within 30-days.</li><li>Drug testing may be required.</li><li>Previous experience working in the visitor or hospitality industry or other customer service-related field.</li><li>Previous supervisory experience.</li></ul>

Sky Bridge Host - Goldbelt Tram Seasonal

Credit Cards

People Management

Point of Sale (POS) Systems

Problem Solving Skills

Maintain an excellent customer service level to all incoming and outgoing cruise ship, special group or local passengers, meets and greets all potential tramway guests; provides tram and visitor information; gives directions to the viewing areas, gift shops, restaurant, and other locations; explains the details of the theater performance. Constantly applies effective practices and techniques of providing excellent customer service to all incoming and outgoing passengers; seeks and follows advice provided by Lead Host or Lead Ticket Agent or Guest Services Supervisor in improving customer service skills and becoming more familiar with tour and visitor information.

Overview:
As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.  SummaryResponsible for all aspects of the smooth operation of the Chilkat Theater, providing tours and local visitor information and assistance. Full-time and part-time positions available.  Part-time and full-time schedules are available. We're excited to share that the job is based in beautiful Juneau, Alaska! We kindly ask that all applicants either live in Juneau or be open to relocating at their own expense.  Pay and Benefits: Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan. The plan is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment. However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company.Goldbelt, Inc. hopes that by providing short-term incentive compensation, this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.’s long-term value. Starting Rate: $16.00 - DOE

Qualifications:
Necessary Skills and Knowledge<ul><li>Ability to meet time and attendance requirements.</li><li>Ability to work all different shifts including holidays and weekends.</li><li>Ability to attend all scheduled meetings, orientations and training sessions.</li><li>Excellent communication and customer service skills.</li><li>Ability to learn, understand, and follow oral and written instructions/directions.</li><li>Skill in operating personal computer utilizing a variety of computer software.</li><li>Skill in establishing and maintaining cooperative working relationships with other employees.</li><li>Ability to work directly with the public, providing information and assistance on a daily basis.</li><li>Ability to handle stress under pressure.</li><li>Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.</li></ul>Minimum Qualifications (education, experience, skills)<ul><li>Six (6) months of paid or volunteer customer service experience.</li><li>One (1) season of host or closely related experience involved with tourism, travel, and/or hospitality services.</li><li>Interest in our regional culture (Tlingit, Haida or Tsimshian), whether taking classes, involved in dance groups or volunteering in Native organizations such as ANB/ANS, culture clubs in school or civic organizations, cultural workshops or making traditional arts and crafts.</li><li>Ability to successfully pass a background check.</li></ul>Preferrred Qualifications (education, experience, skills)<ul><li>Current CPR and first aid certificates; drug testing may be required.</li><li>Previous experience working in the visitor or hospitality industry or other customer service related field.</li></ul>

Responsibilities:
Job Duties<ul><li>Ensure that each customer receives prompt and courteous service.</li><li>People-oriented and able to provide superior customer service.</li><li>Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates.</li><li>Maintain an excellent customer service level to all incoming and outgoing cruise ship, special group or local passengers, meets and greets all potential tramway guests; provides tram and visitor information; gives directions to the viewing areas, gift shops, restaurant, and other locations; explains the details of the theater performance. Will give a personal introduction in their native language and then translate the introduction in English to guests in a 120-seat theater.</li><li>Will give guests a short Tlingit language lesson and synopsis of the film “Seeing Daylight” prior to starting the film for viewing.</li><li>Operate a projector and necessary equipment to play the film.</li><li>Will use a PA (public address system) to encourage guests at the mountain top to come and view what is offered at the Chilkat Theater. Will also use the PA to promote other venues of the tramway or advise guests of restaurant closures, specials in the gift shop and remind guests of closing times in the mountain house.</li><li>Constantly applies effective practices and techniques of providing excellent customer service to all incoming and outgoing passengers; seeks and follows advice provided by Lead Host or Lead Ticket Agent or Guest Services Supervisor in improving customer service skills and becoming more familiar with tour and visitor information.</li><li>Performs other incidental and related duties as required and assigned.</li></ul>

Goldbelt

Theater Host - Goldbelt Tram Seasonal

Customer Service Management

Dance

English Language

Film

Restaurant

Volunteer Experience

Maintain an excellent customer service level to all incoming and outgoing cruise ship, special group or local passengers, meets and greets all potential tramway guests; provides tram and visitor information; gives directions to the viewing areas, gift shops, restaurant, and other locations; explains the details of the full tramway experience. Constantly applies effective practices and techniques of providing excellent customer service to all incoming and outgoing passengers; seeks and follows advice provided by Lead Host or Lead Ticket Agent in improving customer service skills and becoming more familiar with tour and visitor information.

Overview:
As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.  SummaryResponsible for providing tour and local visitor information and assistance and oversees efforts to prevent the public from becoming nonpaying riders. There are full-time and part-time roles available.  Part-time and full-time schedules are available. We're excited to share that the job is based in beautiful Juneau, Alaska! We kindly ask that all applicants either live in Juneau or be open to relocating at their own expense.  Pay and Benefits: Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan. The plan is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment. However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company.Goldbelt, Inc. hopes that by providing short-term incentive compensation, this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.’s long-term value.Starting Rate: $15.00 - DOE 

Responsibilities:
Job Duties<ul><li>Ensure that each customer receives prompt and. courteous service</li><li>People-oriented and able to provide superior customer service.</li><li>Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates.</li><li>Maintain an excellent customer service level to all incoming and outgoing cruise ship, special group or local passengers, meets and greets all potential tramway guests; provides tram and visitor information; gives directions to the viewing areas, gift shops, restaurant, and other locations; explains the details of the full tramway experience.</li><li>At the lower terminal, provides highest level of customer service to all guests, explaining the various products or services available for purchase within the aerial tramway, including tramway transportation, theater viewing, restaurant products, etc.; collects (and counts at end of shift) vouchers; verifies purchased tickets before guests get onto the tramway cabins and depart.</li><li>Must be able to read and accurately exchange cruise ship vouchers for correct tram tickets or other tours.</li><li>Must be able to function under pressure during peak visitor hours and greet each guest as if they were your first guest of the day.</li><li>Requires repetitive, consistent process of scanning, punching tickets and stamping wrists to validate the guests visit.</li><li>Constantly applies effective practices and techniques of providing excellent customer service to all incoming and outgoing passengers; seeks and follows advice provided by Lead Host or Lead Ticket Agent in improving customer service skills and becoming more familiar with tour and visitor information.</li><li>Performs other incidental and related duties as required and assigned.</li></ul>

Qualifications:
Necessary Skills and Knowledge<ul><li>Ability to meet time and attendance requirements.</li><li>Ability to work all different shifts including holidays and weekends.</li><li>Ability to attend scheduled meetings, orientations and training sessions.</li><li>Excellent communication and customer service skills.</li><li>Ability to learn, understand, and follow oral and written instructions/directions.</li><li>Skill in establishing and maintaining cooperative working relationships with other employees.</li><li>Ability to work directly with the public, providing information and assistance on a daily basis.</li><li>Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc</li></ul>Minimum Qualifications (education, experience, skills)<ul><li>Hiring for attitude, will train for skills.</li><li>Ability to successfully pass a background check.</li></ul>Preferrred Qualifications (education, experience, skills)<ul><li>Current CPR Certification and First Aid training or the ability to obtain within 30-days.</li><li>Drug testing may be required.</li><li>Previous experience working in the visitor or hospitality industry or other customer service related field.</li></ul>

Harbor Host

Purchasing/Procurement

Schedule Development

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