Essential Job Duties & Responsibilities* Guest Service* Greet guests upon arrival and provide a warm, welcoming check-in experience* Efficiently check in guests by verifying their reservation details, processing payments, and assigning rooms* Handle guest check-outs, ensuring all charges are accurately posted and that guests depart with a positive impression* Problem Resolution* Respond promptly and professionally to guest inquiries, requests, and complaints* Resolve any issues or concerns that guests may have during their stay, ensuring they are satisfied with the resolution* Provide information on hotel services, local attractions, and dining options, and assist guests with special requests* Communication & Coordination* Communicate effectively with other hotel departments (e.g., Housekeeping, Maintenance, Sales) to address guest needs and maintain seamless operations* Handle incoming phone calls and direct them to the appropriate departments or assist with reservations* Monitor the hotel's email system and assist with online reservation inquiries* Administrative Duties* Maintain accurate guest records and ensure all guest information is entered correctly into the system* Process reservations and cancellations, ensuring that rooms are allocated efficiently* Assist with preparing reports, inventory checks, and ensuring that front desk supplies are stocked* Security & Safety* Ensure the safety and security of guests, team members, and hotel property at all times* Adhere to all hotel policies and procedures related to emergency protocols, health, and safety guidelines* Team Collaboration* Work as part of a team with fellow Front Desk Agents, Supervisors, and Managers to maintain high levels of guest satisfactionEducation and/or Experience* High School Diploma or equivalent required* Previous experience in customer service or hospitality is preferred, but not required* Experience with hotel reservation systems (e.g., InforHMS, Alice, or similar) is a plusSkills/Specialized Knowledge* Strong communication skills, both written and verbal* Exceptional interpersonal skills with the ability to remain calm and professional under pressure* Ability to multitask and prioritize effectively in a fast-paced environment* Strong attention to detail and organizational skillsPhysical Demands* Ability to sit or stand for extended periods of time* Ability to occasionally lift or move up to 20 pounds* Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating the phone or computer systemsWhy Join Proper HospitalityAt Proper, we build experiences that move people - and that begins with the team behind them. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging.