Manage reservations and waitlists with precision using the reservation system Review reservation notes in advance, including guest preferences, allergies, celebrations, and special requests, and communicate relevant details to management and service staff prior to seating Demonstrate awareness of VIP guests, returning guests, and special occasions. Maintain composure, professionalism, and a calm demeanor during high-volume service Thank guests sincerely upon departure, invite them to return, and encourage feedback and reviews when appropriate Be flexible and willing to assist in other areas of the restaurant as directed by management to support overall operations .