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Tour the campus and cheer on the Blue Raiders at Middle Tennessee State University, or spend the day exploring the hands-on museum and 20 acres of outdoor wetlands of the Discovery Center at Murfree Spring. The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells.

<h5>Join Our Team as a Front Desk Agent! </h5>The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine. <h5>Key Skills/Responsibilities </h5><ul><li>Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable. </li><li>Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly. </li><li>Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings. </li><li>Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork. </li></ul><h5>Education & Experience </h5><ul><li>High school diploma or equivalent; experience in a hotel or related field preferred. </li><li>Familiarity with hotel management software and Microsoft Office suite. </li></ul>After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: <ul><li>Now offering Daily Pay! Ask your Recruiter for more details </li><li>Medical, Dental, and Vision Coverage </li><li>Short-Term and Long-Term Disability Income </li><li>Term Life and AD&D Insurance </li><li>Paid Time Off </li><li>Employee Assistance Program </li><li>401k Retirement Plan </li></ul>PROPERTY INFORMATION: Feel at home at our Mainstay by Choice Murfreesboro's hotel. Experience the history, charm, and vibrant community in Murfreesboro, named the Most Livable Town in Tennessee. Stroll through 20 blocks of locally owned shops, restaurants, and businesses surrounding the historic 1859 Rutherford County Courthouse downtown. Tour the campus and cheer on the Blue Raiders at Middle Tennessee State University, or spend the day exploring the hands-on museum and 20 acres of outdoor wetlands of the Discovery Center at Murfree Spring. No matter what brings you here, our convenient location off I-24 offers easy access to top destinations, exciting events, and more to enjoy during your stay in Murfreesboro. At our hotel, we're committed to providing the best guest service around. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes, so if you are looking for a place where you can grow, succeed, and belong, come join us!

Aimbridge Hospitality

MainStay Suites Murfreesboro - Front Desk Agent

Accidental Death and Dismemberment (AD&D)

High School Diploma

Hotel Management Software

Insurance

Microsoft Office

Organizational Skills

Problem Solving Skills

Team Player

Hire Recruits

Able to remember property computer systems to ensure customers can be checked in and out, make adjustments to reservations, review balances and other needed computer related items per brand training . Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services.

Night Auditor  Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Night Auditor will be responsible for overseeing the auditing, posting and balancing of daily financial transactions. Specifically, you would be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. <ul><li>Complete all required training </li><li>Be able to work independently and serve as key role for overnight hotel support </li><li>Adhere to all standard operating procedures and property specific brand standards </li><li>Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests </li><li>Provide personalized, friendly service to every guest and associate </li><li>Balance the day’s business in a neat, orderly, and timely fashion </li><li>Be able to work all night, and also be available for other shifts at front desk when necessary </li><li>Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems </li><li>Can complete all tasks described on the relevant shift check list </li><li>Check credit of guest accounts daily and follow up if action is required  </li><li>Must have knowledge of surrounding area </li><li>Keep cash drawer secure and in balance throughout the shift </li><li>Sell and upsell rooms to walk-in guests and phone reservations </li><li>Have general knowledge of housekeeping </li></ul>Necessary Skills:<ul><li>Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. </li><li>Must be responsible for safety and security of guests, fellow employees and hotel assets </li><li>Have knowledge of fire alarm system and evacuation procedures </li><li>Able to report to scheduled shifts </li><li>Able to communicate effectively in writing, verbally, and in person </li><li>Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays </li><li>Is organized, honest, and works well with others </li><li>Maintain a clean and attractive work area, uniform, and person </li><li>Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule </li><li>Able to work with people from diverse cultures and backgrounds </li><li>Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. </li><li>Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds </li><li>Can perform work for 8 hours and work in a restrictive space/environment </li><li>Must have eyesight enabling vision both near and far </li><li>Must be able to use/lift arms for up to 8 hours </li><li>Must be able to work over night independently </li><li>Must be able to handle pressure situations appropriately   </li><li>Have finger dexterity for operating equipment such as computer PMS </li><li>Able to remember property computer systems to ensure customers can be checked in and out, make adjustments to reservations, review balances and other needed computer related items per brand training </li><li>Must speak in a clear, understandable voice, hear at a basic level, and understand English </li><li>Must be able to write effectively to communicate shift and guest needs </li></ul>  Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits:<ul><li>Paid Time Off</li><li>Optional Health, Wellness and Care benefits</li><li>Health Reimbursement Program</li><li>Flexible Spending Account</li><li>Stay Discounts</li><li>Optional Company paid Life Insurance</li><li>401(k) and 401(k) matching</li><li>Employee Assistance Program</li><li>Several Voluntary and Supplemental Insurance Options</li><li>Select Paid Holidays and One Personal Floating Holiday</li><li>Loyalty Incentives and Other Unique Incentive Programs</li></ul>

Residence Inn Murfreesboro

Night Auditor

Auditing

Communication Skills

Computer Systems

Diversity

English Language

Entrepreneurship

Exceeded Sales Goal

Fast Food

Financial Transactions

Fire Alarm

Flexible Spending Accounts

Hotel Industry

Interpersonal Skills

Life Insurance

Lift/Move 25 Pounds

Manual Dexterity

Metrics

PBX (Private Branch eXchange)

Philosophy

Sales

Standard Operating Procedures (SOP)

Time Management

Up-Selling

Workplace Issues

Writing Skills

HiringThing

OTHER

We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the “WOW” factor to every guest contact and adding TEAMWORK central to every endeavor. The Assistant General Manager works under the direction of the General Manager and is responsible for the overall guest services and financial accuracy of the hotel to include supervision and training of guest services representatives and night audit staff.

Benefits: <ul><li>Employee discounts</li><li>Free uniforms</li><li>Paid time off</li></ul> 

 The Assistant General Manager works under the direction of the General Manager and is responsible for the overall guest services and financial accuracy of the hotel to include supervision and training of guest services representatives and night audit staff.  He or she may also provide assistance in all areas of the hotel, including front desk, housekeeping, maintenance and food and beverage as necessary. The Assistant General Manger is expected to provide excellent customer service to all guest they encounter. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for – uncompromised service with a focus on guest satisfaction. The position is specifically responsible for coordinating all sales and event activities related at the hotel, goal setting and attainment with respect to hotel financials, and meeting or exceeding budgetary and forecasting guidelines and goals. Job Requirements: <ul><li>Responsible for the appropriate scheduling of the guest services representatives and night audit staff</li><li>Acting in the capacity of General Manager in their absence</li><li>Reviewing all shifts and ensuring that any and all issues are addressed and documenting that information</li><li>Living the guest service philosophy of the customer is always first</li><li>Responsible for holding guest services meetings and ensuring that the employees are kept informed</li><li>Training of the guest services staff on all IHG required training programs</li><li>Training staff on Priority Club programs and requirements</li><li>Establishing consistent operating procedures</li><li>Review the Best Practices book for any improvement areas for standards of operation</li><li>Organize all payables and create payables worksheet for the corporate office to process for payment</li><li>Organize all deposits</li><li>Complete the weekly forecast, distribute to all and review in the weekly meetings</li><li>Responsible for the GSTS scores, review the scores with the staff, site areas for improvement</li><li>Ensure that the staff is in proper uniform including name tags and in good condition</li><li>Complete time cards each week for the guest services staff</li><li>Handle guest complaints and special requests, motivates staff and establishes a productive and positive work environment</li><li>Loads all local negotiated rates on notice, coordinates loading of rates with IHG database management, training guest service representative’s on correcting reserving LNR rooms</li><li>Loads all direct bills into the system</li><li>Keep abreast of the competition, complete the occupancy and ADR call around report, twice daily</li><li>Assistance in the food and beverage operation </li><li>responds promptly to any guests inquiries or complaints (if reasonable) by either doing it himself/herself or delegating a co-employee</li><li>offers alternate solution if guest demand cannot be met</li><li>shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger; demonstrates a commitment to servicing the guest</li><li>takes initiative to speak to a guest</li><li>acknowledges every guest with eye contact, nod, & greeting</li><li>covers other areas of the hotel as needed</li><li>arrives to work on time; gives advance notice when absence is anticipated</li><li>is honest with all employees & guests</li><li>helps other employees when needed</li></ul> Necessary Skills: • Ability to problem solve and shift focus when business demands • Ability to effectively communicate specific oral and written instructions to all levels of staff and hotel management • Ability to effectively communicate with guests in a friendly, approachable, and professional manner • Ability to prioritize all aspects of hotel functioning • Willingness and ability to adapt function as necessary to meet business demands • Desire to focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide and require an excellent experience • Ability to use analytic skills for determining business potential and value in coordination with excellent communication, organization, time management and listening skills which are paramount for success in this position • Strong computer skills in Microsoft Office, including word processing, utilizing spreadsheets, and familiarity with property specific property management systems. • Ability to handle all facets of effective and profitable hotel functioning while creating a warm and welcoming environment for all guests, both internal and external. • Must have ability to subtract, multiply, add, and divide all units of measure, ability to compute ratios, rate, and percentages, draw and interpret bar graphs, and perform basic arithmetic computations involving American monetary units • Must be able to communicate effectively in both verbal and written form via Word documents, Excel spreadsheets, email, text, or other software applications Physical Requirements: • Must be able to stand for extended periods of time • Must be able to climb stairs • Must be able to thrive in a fast-pace environment • Must be able to lift up to 10 pounds frequently and 20 pounds periodically • Must be able to pull up to 20 pounds occasionally • Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses) Required Education & Experience • High School, Technical College / Associates Degree or Some College • Minimum 1 years' experience as a department supervisor • Minimum 2 years hotel operations experience in a supervisory capacity • Minimum 2 years' experience in direct sales or retail trade; OR, an equivalent combination of education and experience. Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves. 24-7 Hotel Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our Culture: 24-7 Hotel Management is a local company in the hospitality industry that maximizes our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the “WOW” factor to every guest contact and adding TEAMWORK central to every endeavor. Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves. Benefits: 24-7 Hotel Management offers a safe and stable work environment with an open-door policy, paid vacation, paid training, health, vision, dental and life insurance; and discounted room nights when traveling in our family of hotels.

24-7 Hotel Management

Assistant General Manager

Accounts Payable

Analysis Skills

Best Practices

Budgeting

Business Analysis

Computer Skills

Customer Support/Service

Database Administration

Detail Oriented

Direct Sales

Documentation

Establish Priorities

Financial Services

Food and Beverage Industry

Forecasting

Hospitality and Tourism

Hotel Management

Housekeeping/Cleaning

Microsoft Excel

Microsoft Word

Operations Processes

Payment Processing

People Management

Presentation/Verbal Skills

Procedure Development

Property Management

Resolve Customer Issues

Retail

Secondary School

Set Goals

Spreadsheets

Staff Motivation

Staff Training

Training Program

Word Processing

This role supports housekeeping operations by inspecting cleaned rooms, identifying deficiencies, and ensuring corrective actions are completed before guest arrival. Inspect guest rooms, bathrooms, and suites after housekeeping cleaning is completed .

Benefits: <ul><li>Company parties</li><li>Employee discounts</li><li>Free uniforms</li><li>Paid time off</li><li>Training & development</li></ul> 

 The Room Inspector is responsible for ensuring that all guest rooms and suites meet Hampton Inn and Hilton brand standards for cleanliness, safety, and presentation. This role supports housekeeping operations by inspecting cleaned rooms, identifying deficiencies, and ensuring corrective actions are completed before guest arrival. Key Responsibilities <ul><li> Inspect guest rooms, bathrooms, and suites after housekeeping cleaning is completed </li><li> Ensure rooms meet Hampton Inn cleanliness, brand, and quality standards </li><li> Check for proper placement of amenities, linens, towels, and guest supplies </li><li> Verify functionality of room features (lights, TV, HVAC, plumbing, locks, etc.) </li><li> Report maintenance issues immediately to engineering department </li><li> Ensure compliance with safety, sanitation, and hygiene standards </li><li> Reinspect rooms after corrections are made if needed </li><li> Maintain daily inspection reports and communicate room status updates to front desk </li><li> Assist housekeeping team with training and feedback on standards and procedures </li><li> Ensure public areas assigned for inspection meet cleanliness standards when required </li><li> Support housekeeping leadership in maintaining productivity and efficiency goals </li></ul>Qualifications <ul><li> Previous housekeeping or hotel experience preferred (inspection experience a plus) </li><li> Strong attention to detail and high-quality standards </li><li> Ability to work in a fast-paced hospitality environment </li><li> Good communication and teamwork skills </li><li> Ability to stand, walk, bend, and lift up to 25–50 lbs as needed </li><li> Flexible schedule including weekends and holidays </li></ul>Skills & Competencies <ul><li> Quality control mindset </li><li> Time management and organization </li><li> Problem-solving ability </li><li> Guest-focused attitude aligned with Hilton/Hampton standards </li><li> Leadership and coaching abilities (preferred)</li></ul>

Hotel Jobs in Lancaster, TN

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Hotel Jobs in Lancaster, TN

MainStay Suites Murfreesboro - Front Desk Agent Aimbridge Hospitality

Night Auditor Residence Inn Murfreesboro

Assistant General Manager 24-7 Hotel Management

Room Inspector 24-7 Hotel Management

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