div>Responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Guest Service Coordinator.
p>The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Responsible for welcoming and assisting in setting the tone for a guest's experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.
While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
p>Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
As a Front Desk Agent, you have the responsibility of providing our guests with the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.
Essential Functions and Duties: Supervise the daily operations of hotel through rooms inventory management, ensuring all reservations are accurately entered into the system and within house availability and pricing. This role also provides support to the Sales and Revenue teams with managing guest reservations, implementing hotel selling strategies, supervising processes and team activity.
ul>Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property. Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience.
The actual compensation will be determined based on experience and other factors permitted by law.
Pay Range
$25—$25 USD
At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise.
North Brunswick Township, NJ30+ days ago
The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. We are seeking a friendly and service-oriented Front Desk Representative to join the team at our Hampton Inn by Hilton.
In this role, you will assist with incoming reservation calls for groups and meetings, support the sales team with contracts and room blocks, and ensure seamless communication across departments so our guests and corporate clients receive exactly what we promise. • Assist with the coordination and administration of group and event bookings, including room blocks, reporting, client communications, group resumes, event orders, and billing details.
In this role, you will assist with incoming reservation calls for groups and meetings, support the sales team with contracts and room blocks, and ensure seamless communication across departments so our guests and corporate clients receive exactly what we promise. Assist with the coordination and administration of group and event bookings, including room blocks, reporting, client communications, group resumes, event orders, and billing details.
The ideal candidate brings a hands-on leadership style, exceptional emotional intelligence, a passion for authentic luxury hospitality, and an ownership mentality in shaping both the hotel’s operational philosophy and long-term reputation within the NYC luxury market. The Hotel Director of Operations will play an instrumental role in building a service-driven team culture, elevating the guest experience, mentoring department leaders, and ensuring operational excellence across all front-of-house functions.
div>Key Responsibilities:
Communicate with clients to understand their hotel needs, preferences, and budgets
Provide accurate information about hotel options, pricing, and amenities
Assist clients with making and managing reservations
Maintain accurate records of client interactions and bookings
Respond to inquiries promptly and professionally via phone, email, or online platforms
Collaborate with team members to ensure client satisfaction
Stay current on travel trends, hotel offerings, and industry updates
Requirements:
Strong communication and customer service skills
Friendly, professional demeanor with attention to detail
Ability to work independently and manage multiple tasks
Basic computer proficiency and reliable internet connection
Interest in hospitality, travel, and creating memorable guest experiences
Previous experience in customer service, hospitality, or reservations is a plus but not required
What We Offer:
Flexible, remote work environment
Comprehensive training and access to industry tools and booking systems
Supportive team culture and mentorship
Income-earning possibilities based on performance
Exclusive travel discounts and perks
Opportunities for personal and professional growth
Ready to provide outstanding service while helping clients book their ideal hotel stays?
Apply today and join the Destination Knot team!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Job Title: Hospitality Customer Service – Hotel Reservations (Remote)
Company: Destination Knot
Job Type: Flexible Schedule | Remote Work
About Destination Knot:
Destination Knot is a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe.
div>Key Responsibilities:
Communicate with clients to understand their hotel needs, preferences, and budgets
Provide accurate information about hotel options, pricing, and amenities
Assist clients with making and managing reservations
Maintain accurate records of client interactions and bookings
Respond to inquiries promptly and professionally via phone, email, or online platforms
Collaborate with team members to ensure client satisfaction
Stay current on travel trends, hotel offerings, and industry updates
Requirements:
Strong communication and customer service skills
Friendly, professional demeanor with attention to detail
Ability to work independently and manage multiple tasks
Basic computer proficiency and reliable internet connection
Interest in hospitality, travel, and creating memorable guest experiences
Previous experience in customer service, hospitality, or reservations is a plus but not required
What We Offer:
Flexible, remote work environment
Comprehensive training and access to industry tools and booking systems
Supportive team culture and mentorship
Income-earning possibilities based on performance
Exclusive travel discounts and perks
Opportunities for personal and professional growth
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Job Title: Hospitality Customer Service – Hotel Reservations (Remote)
Job Type: Flexible Schedule | Remote Work
About Us:
We are a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe.
This is a rare opportunity for a proven leader to play a pivotal role in the re-emergence of this luxurious landmark hotel—blending operational excellence with an elevated, world-class guest experience while ensuring a safe, secure, and well-maintained environment for guests and associates. Strong communication and interpersonal skills with the ability to work effectively with guests, associates, department leaders, vendors, and ownership/management teams.
South Plainfield, NJ21 days ago
While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
South Plainfield, NJ21 days ago
While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. Responsibilities include: Creating a safe and appealing property by completing routine preventative maintenance on laundry equipment, heating and air conditioning units, ice machines, fire extinguisher, fire and smoke alarms, lawn sprinkler, lawn equipment, exercise equipment and plumbing.
Responsibilities include: Creating a safe and appealing property by completing routine preventative maintenance on laundry equipment, heating and air conditioning units, ice machines, fire extinguisher, fire and smoke alarms, lawn sprinkler, lawn equipment, exercise equipment and plumbing. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels.
North Bergen, NJ19 days ago
The Area Sales Manager is responsible for the Sales functions of the hotel/s including, but not limited to soliciting of accounts, developing and growing client relationships/business, consistently up-selling the hotel's rooms to meet or exceed set sales & hotel goals, prospect and develop new accounts, follows up promptly on leads generated by the lead sources, Corporate office/s and responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, entertains clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotels. · Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations; Interacts with guests to obtain feedback on product quality and service levels.
South Plainfield, NJ2 days ago
While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. For the most success in this role, requirements are as follows: + Hotel housekeeping experience + Flexibility to work weekends and holidays + Great customer service skills What We Offer You: $17.50 /hr At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive.
Berkeley Heights, New Jersey29 days ago
A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for. The majority of your focus is on operational tasks, including troubleshooting critical integration issues, monitoring supplier technical performance metrics like latency and uptime, and building/maintaining dashboards and alerts.
We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Youll own the full sales cycle for strategic hotel accounts: identifying the right partners, building executive-level relationships, structuring commercial agreements, and partnering with internal teams to launch and scale those partnerships. This role blends segment strategy with hands-on deal execution, and works closely with cross-functional partners to shape an offering that makes sense for hotel and spa economics while strengthening the ClassPass marketplace.
It’s perfect for individuals who are self-motivated, enthusiastic, and ready to start a fulfilling path in the travel and hospitality industry.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Job Title:
Work From Home-Online Hotel Coordinator-Entry Level
About Us:
We are a travel planning company dedicated to creating unforgettable experiences for every type of traveler.
div class="content">Job Title:
Hotel Reservationist | Work From Home
About Us:
We specialize in designing stress-free, personalized travel experiences for our clients. Whether it's a luxury escape, group trip, or weekend getaway, we help travelers find the perfect hotel or resort to match their needs—offering full support and expertise from booking to check-in.
In this role, you will assist with researching hotel accommodations, coordinating reservations, and helping clients select the best lodging options for their trips. Proficiency with basic computer applications (email, Microsoft Office or Google Workspace, internet navigation) .
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. REQUIRED SKILLS/ABILITIES:A minimum of 3 years of experience as an Assistant Director of Housekeeping (or higher) at a Luxury NYC Market Hotel is required.
South Plainfield, NJ30+ days ago
While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Our Hampton Inn with 107 guest rooms, is located off I-287/I-95 in South Plainfield, a half-mile from Hadley Center and 10 minutes from Piscataway.
South Plainfield, NJ30+ days ago
While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
South Plainfield, NJ29 days ago
While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. Responsibilities include: Creating a safe and appealing property by completing routine preventative maintenance on laundry equipment, heating and air conditioning units, ice machines, fire extinguisher, fire and smoke alarms, lawn sprinkler, lawn equipment, exercise equipment and plumbing.
Responsibilities include: Creating a safe and appealing property by completing routine preventative maintenance on laundry equipment, heating and air conditioning units, ice machines, fire extinguisher, fire and smoke alarms, lawn sprinkler, lawn equipment, exercise equipment and plumbing. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels.
New York, New York30+ days ago
div class="content">Job Title: Work From Home – Hotel Reservations – Customer Service
Job Type: Flexible Schedule | Remote Work
About Us:
We are a dedicated travel planning company that specializes in creating personalized travel experiences for clients, including hotel accommodations, cruises, and group trips.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
You will be trained to manage hotel reservation requests, supplier platforms, and client preferences.
Key Responsibilities:
Search and recommend hotel accommodations based on client preferences and travel dates
Assist with quoting, reserving, and confirming hotel stays
Coordinate with hotel partners to secure the best available options
Track reservation details, deadlines, and changes
Provide outstanding support and timely follow-up to clients
Maintain accurate booking records and client preferences
Qualifications:
High attention to detail and customer service mindset
Comfortable working with email and online booking systems
Good communication and organizational skills
Ability to work independently and follow provided training
No prior travel or hospitality experience required—training included
Enthusiasm for travel is a plus
What We Offer:
100% remote, flexible work schedule
Personalized onboarding and ongoing mentorship
Entry-level position with income potential based on project and performance contributions
Access to exclusive hotel rates and travel perks after training
Opportunities for advancement into planning or client-facing travel roles
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Job Title: Work From Home – Online Hotel Reservationist (Entry Level)
Employment Type: Remote
About Us:
We are a premier travel company focused on delivering tailored travel planning services, including hotel accommodations, all-inclusive vacations, romantic getaways, and luxury escapes.
Key Responsibilities:Assist clients in selecting and booking hotel accommodationsProvide accurate information on hotel amenities, pricing, and availabilityRespond promptly and professionally to client inquiries via phone, email, or online chatMaintain detailed and accurate records of client interactions and bookingsCollaborate with team members to ensure seamless client experiencesStay updated on hotel offerings, travel trends, and industry changesAttend virtual training sessions and team meetingsRequirements:Strong communication and customer service skillsFriendly, professional demeanor and positive attitudeComfortable working independently and managing time effectivelyBasic computer skills and a reliable internet connectionInterest in travel and helping clients plan memorable staysPrevious experience in customer service, hospitality, or sales is a plus but not requiredWhat We Offer:Flexible, remote work environmentFull training and access to industry resources and toolsSupportive team culture and mentorshipIncome-earning possibilities based on performanceExclusive travel discounts and perks through industry partnersPersonal and professional development opportunitiesExcited to help clients book amazing hotel stays? Job Title: Customer Service – Booking Hotels | Work From HomeJob Type: Flexible Schedule | Remote WorkAbout Us:We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel.
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
The Sales Manager is responsible for the Sales functions of the hotel including, but not limited to soliciting of accounts, developing and growing client relationships/business, consistently up-selling the hotel's rooms to meet or exceed set sales & hotel goals, prospect and develop new accounts, follows up promptly on leads generated by the lead sources, Corporate office/s and responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, entertains clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotel. · Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations; Interacts with guests to obtain feedback on product quality and service levels.
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory. Reading and writing abilities are required in order to communicate effectively with guests and co-workers, complete written documented tasks, order supplies, receive instructions and read equipment manuals and safety information.
li>Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
li>Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
li>Ability to sustain direct contact with the public; must establish high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
Job Title: Work From Home – Online Hotel Reservationist (Entry Level)Employment Type: RemoteAbout Us:We are a premier travel company focused on delivering tailored travel planning services, including hotel accommodations, all-inclusive vacations, romantic getaways, and luxury escapes. $35,000 - $70,000 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.