Demonstrated ability to conduct investigations and analyze the relevant facts in light of the applicable governing principles, policies, and laws; Demonstrated ability to write and speak with clarity, concision, and logic in legal matters; Knowledge of the principles, policies and laws governing public employment, the grievance rights of state employees, alternative dispute resolution methods, and best practices in employment relations and dispute resolution; Ability to communicate effectively with employees, agency management at all levels, and their representatives; A high degree of reasoned judgment, discernment, objectivity, and poise under conditions that are often sensitive and emotionally charged; Ability to perform multiple complex assignments independently, with minimal supervision; Demonstrated ability to successfully oversee and manage operations of fee-for-service statewide administrative hearings program in a way that promotes the overall quality and timeliness of hearing services while preserving hearing officer independence to decide individual cases and Experience and/or knowledge in mediation and/or other workplace conflict resolution methods. This position is critical to EDR’s obligation to provide administrative hearings in employee grievances, administrative rulings in employee grievances, and consultation to state agencies and employees on workplace disputes and related issues.