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Who We Are: TransPerfect Connect is the world's leading provider of interpreting services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.

<p>TransPerfect Is More Than Just a Job\u2026</p><p>Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.</p><p>TransPerfect Connect (TPC) is seeking highly fluent, professional bilingual speakers (English <> Spanish) with experience using their language skills in a professional call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and financial services.</p><p>If you're excited by meaningful work and thrive on purpose, this role gives you the chance to use your language skills to make a real difference!</p><p>Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether you're supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact.</p><p>This is a structured, call center-style role that goes beyond casual or conversational bilingualism. Ideal candidates bring professional-level command of both English and Spanish and must be able to interpret complex conversations with speed and precision. This includes idiomatic expressions, specialized terminology (e.g., medical, legal, financial), and emotionally nuanced content.</p><p>Success in this role requires strong active listening, emotional control, professionalism, empathy, and adaptability. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.</p><p>Key Responsibilities:</p><ul><li>Provide consecutive interpretation services between English and Spanish across various industries (medical, legal, customer service, etc.)</li><li>Ensure complete accuracy, clarity, and neutrality in interpretation\u2014preserving tone, intent, and emotion</li><li>Maintain confidentiality and impartiality at all times</li><li>Manage call flow professionally, including respectfully intervening when clarification is needed</li><li>Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions</li><li>Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges</li><li>Remain strictly within the interpreter's role without offering personal opinions or advice</li><li>Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance</li><li>Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity</li></ul><p>What We Offer:</p><ul><li>Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control</li><li>Hands-on role-play simulations and coaching led by certified interpreters</li><li>Ongoing development opportunities, including advanced training for complex call types</li><li>A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact</li><li>Career advancement opportunities across interpreting, QA, training, and leadership roles</li></ul><p>Benefits:</p><ul><li>Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options</li><li>Private health insurance and access to a collaborative, supportive team environment</li><li>A proactive and accessible HR department that focuses on the staff's health and happiness</li></ul><p>Required Qualifications:</p><ul><li>High school diploma or equivalent (required); college education preferred</li><li>Fluency in English and Spanish, with B2+ proficiency or higher</li><li>Ability to pass a language and interpreting skills assessment</li><li>Minimum of 6 months of call center, customer service, or interpreting experience</li><li>Strong verbal communication, bilingual accuracy, and ethical decision making</li><li>Proven ability to think clearly and act professionally in fast moving, emotionally complex situations</li><li>Strong sense of professional responsibility, integrity, and time management</li><li>Comfortable with assertive communication and session control</li><li>Basic computer skills, including typing and MS Office navigation</li><li>Quiet, distraction-free workspace conducive to active listening and sustained concentration</li><li>Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)</li><li>Identity Qualification: Throughout the recruiting and training process, candidates and new hires are required to provide valid, government-issued photo identification. Failure to provide a valid photo ID when requested will result in removal from consideration and disqualification from training.</li></ul><p>Preferred Qualifications:</p><ul><li>Certification in medical, legal, or community interpreting (strong plus)</li><li>Experience with remote work tools and communication platforms</li></ul><p>Remote Work Requirements:</p><ul><li>Quiet, comfortable, and distraction free work environment</li><li>Desktop or laptop computer (Windows or Mac) with at least 16GB RAM</li><li>Broadband internet connection (minimum 30 Mbps download / 10 Mbps upload) \u2014 no cellular data or hotspot connections</li><li>Computer no older than 5 years with a functioning webcam</li><li>Windows 10 or newer / macOS Big Sur (OS 11) or newer</li></ul><p>Who We Are:</p><p>TransPerfect Connect is the world's leading provider of interpreting services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). We support communication in over 170 languages and are committed to upholding the highest standards of linguistic accuracy, professionalism, and client care.</p><p>Please Note: While this is a remote/work-from-home position, it is not a flexible or "work-at-your-own-pace" role. This is a structured, call center style environment conducted from your home. Interpreters are expected to remain at their workstation and be fully available to handle continuous, back-to-back calls throughout their scheduled shift. Multitasking or attending to personal responsibilities during working hours is not permitted.</p><p>Interpreters are expected to follow a pre published, variable schedule. Breaks and lunch periods may vary daily and are assigned by our Workforce Management team based on operational needs.</p><p>We're Looking for Individuals Who:</p><ul><li>Stay focused and attentive during high-volume, back-to-back call periods</li><li>Handle pressure and emotionally complex conversations with calm and professionalism</li><li>Welcome regular feedback and coaching as opportunities to grow and improve</li><li>Thrive in clearly structured, schedule-driven work environments rather than informal or loosely managed remote roles</li><li>Can follow strict interpretation protocols, maintain neutrality, and preserve confidentiality</li><li>Are eager to use their bilingual fluency to support essential services in real time</li><li>Bring strong emotional intelligence, integrity, and a deep sense of responsibility to their work</li></ul><p>Equal Opportunity Employer:</p><p>TransPerfect is an Equal Opportunity Employer and does not discriminate based on race, gender, age, religion, disability, national origin, sexual orientation, or any other protected status.</p>

TransPerfect Inc

Remote Bilingual Interpreter (English <> Spanish)

Apple Macs

Broadband

Call Centers

Coaching

Computer Skills

Computer Workstations

Customer Support/Service

DSL (Digital Subscriber Line)

Desktop PC

English Language

Financial Services

Government

Healthcare

Language Interpreter

Laptop PC

Leadership

Legal

Mac Operating System

Medical Assistance

Memory Hardware

Microsoft Office

Microsoft Windows Operating System

Microsoft Windows System Internals/Programming

Multilingual

Multitasking

Operating Systems

Presentation/Verbal Skills

Quality Assurance

Spanish Language

Telephone Skills

Time Management

Typing

Webcams

Work From Home

Workforce Management

FULL_TIME

Ria’s global infrastructure, powered by the Dandelion  real-time, cross-border payments network, facilitates financial access for customers, agents and partners alike by creating new market opportunities and promoting economic growth around the world. You can travel within the assigned territory daily, have a valid work permit and driver's license with a reliable owned automobile transportation (car allowance provided), and must be able to maintain an acceptable driving record and auto insurance coverage.

YEAR

<p><b>Description</b></p><div><strong>Ria opens ways for a better everyday life</strong>. With a presence in nearly 200 countries and territories and more than 600,000 locations worldwide, we’re committed to helping millions of people send money home to their loved ones around the world. We believe that our customers deserve more than just a fair price - they deserve empathy, hope, and, ultimately, respect.</div><div> </div><div><strong>We’re Ria Money Transfer</strong>. A subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT), Ria is a leading expert in cross-border payments, delivering innovative financial services that include fast, secure, and affordable global money transfers. With the world’s largest cross-border real-time money movement network, Ria moves money where it matters. Bridging the gap between digital and physical spaces, Ria’s omnichannel products and services provide unprecedented consumer choice, including real-time payments, mobile wallets, currency exchange, home delivery, and cardless ATM payouts. Ria’s global infrastructure, powered by the <a href="https://urldefense.com/v3/__https:/www.dandelionpayments.com/__;!!BupLon6U!qvKNfcL2Qedx0z74L5ls636j-Gy5a6pP98drXtIObbG2_Agu5xG6RF5JzexaEi4wN6j2DizJqi6f-7NxDj8VGWuGZTufoQ$" rel="nofollow noopener noreferrer" target="_blank">Dandelion </a> real-time, cross-border payments network, facilitates financial access for customers, agents and partners alike by creating new market opportunities and promoting economic growth around the world.</div><div>Responsibilities</div><div> </div><div><strong>Responsibilities</strong></div><div> </div><div>As <strong>Territory Manager</strong>, you will be responsible for developing and expanding new and existing retail Ria Agents to increase transaction volume and gross profit.</div><ul><li>You will identify new prospective Agents and manage the entire sales process, including prospecting, cold calling, face-to-face meetings, and conducting presentations.</li><li>Meet and exceed monthly activation targets for new Agents.</li><li>Oversee the onboarding process for new Agents, including application submission, installation, and training. Training and supporting new and existing Agents, assisting them with troubleshooting equipment, providing Agents with point-of-sale materials and ensuring they receive the necessary training.</li><li>Manage the assigned network of agents and work to grow transaction volume sustainably.</li><li>Increase sales and market share for existing products, i.e., money transfers, bill payments.</li><li>Analyze company reports and market data to address performance trends and capitalize on opportunities for new and existing Agents in your territory.</li><li>Provide data-driven recommendations regarding product pricing and Agent commissions.</li><li>Regularly visit top-performing Agents in your territory, monitor their performance against monthly targets, identify training needs, assess customer dynamics, and foster sustainable relationships.</li><li>Develop and execute both self-initiated and assigned marketing plans to support transaction growth.</li><li>Collaborate with various departments at headquarters to ensure that Agents comply with company policies, compliance guidelines, and procedures.</li></ul><div><strong>Qualifications</strong></div><ul><li>You have a minimum of 2-3 years of sales/business development experience, cold calling and selling products or services.</li><li>You understand our industry and have some experience developing relationships with local independent retailers within the assigned territory.</li><li>You are bilingual in English and Spanish.</li><li>You have excellent presentation and negotiation skills.</li><li>You can travel within the assigned territory daily, have a valid work permit and driver's license with a reliable owned automobile transportation (car allowance provided), and must be able to maintain an acceptable driving record and auto insurance coverage. </li><li>Available on weekends to participate in community and marketing events and troubleshoot retail agents' requests. </li><li>Knowledge of using Microsoft Office.</li><li>Strong interpersonal and time management skills, self-motivated, and works well under no supervision.</li><li>You can work from the office, from home, and travel to the assigned territory as needed.</li><li>You have the ability to sit and drive for prolonged periods of time, can lift up to 11.3 kilograms (25 pounds), and work in tight spaces to install equipment or marketing materials.</li></ul><div> </div><div><strong>Perks & Benefits</strong>. Our package includes medical, dental, and vision insurance, 401(k), employee stock options, paid time off, HSA/FSA, short-term/long-term disability, tuition assistance, growth opportunities, and more. The annual salary range for this position is $40,000-$60,000, and the actual starting salary may vary based on geographic location, work experience, and skills.</div><div>Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or gender. #LI_MH1</div><div style="margin-bottom:0in"></div>

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Remote Bilingual Interpreter (English <> Spanish) TransPerfect Inc

Territory Manager, Kentucky or Indiana (Remote) (Bilingual Eng/Spa) Ria Money Transfer (Dandelion)

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