FULL_TIME

FEED

YEAR

Fluency in retail KPIs — sell-through, margin, assortment breadth, price elasticity, inventory turn — and the ability to connect First Insight's consumer intelligence to those outcomes in a customer conversation. You will own a portfolio of enterprise accounts and be accountable for adoption, retention, and growth — but the way you create value looks more like a trusted retail advisor than a software account manager.

The best merchants have always had strong instincts about what customers want. The best ones tomorrow will use AI to hear directly from consumers — at scale, before a single decision is made — and act on what they find. First Insight gives brands and retailers that signal across product design, assortment, pricing, and planning, so the people who build and buy product move faster, with more confidence, and less risk. If you've spent your career in retail or on the brand side — in the US, Latin America, or both — and you're ready to be on the leading edge of AI and how the industry makes its most important decisions, this role was built for you. With 18 years of innovation in predictive analytics and AI, First Insight is trusted by brands like Under Armour, Marks & Spencer (M&S), Woolworths, and Family Dollar. Our Voice of the Customer platform and Value Score™ serve 600+ brands and retailers across retail, apparel, footwear, automotive, home goods, CPG, and hospitality worldwide. THE OPPORTUNITY If you've spent your career on the merchant or brand side — buying, designing, planning, or managing product — you already understand the decisions First Insight helps retailers make better. You know the pressure of a buy, the risk of a wrong assortment call, the gap between what a designer believes in and what a consumer will actually pay for. That instinct is exactly what this role requires. As a Customer Success Manager at First Insight, you are the strategic advisor who helps our customers get maximum value from their consumer intelligence investment. You will manage a portfolio that spans Latin America and the United States — working with brands and retailers across both markets. Bilingual fluency in Spanish and English is required — you will build relationships and lead conversations across this footprint.  You're not selling software — you're helping planners plan smarter, buyers buy more confidently, and merchants bring fewer wrong products to market. The best CSMs at First Insight speak the language of the merchant floor and the boardroom equally well. This is a high-visibility, customer-facing role with direct access to senior leaders and functional decision-makers at global retail organizations. If you come from the retail or brand side and are excited by how AI is transforming the way product decisions get made — this may be the perfect next step. WHAT YOU'LL DO You will own a portfolio of enterprise accounts and be accountable for adoption, retention, and growth — but the way you create value looks more like a trusted retail advisor than a software account manager. Specifically you will:<ul><li>Own assigned enterprise accounts as the primary relationship lead — understanding your customers' business deeply enough to anticipate their needs</li><li>Build trusted relationships across customer organizations — with merchants, planners, designers, buyers, and the executive stakeholders</li><li>Lead Quarterly Business Reviews that connect First Insight's consumer intelligence to real business outcomes — margin, sell-through, assortment decisions, and pricing confidence</li><li>Guide customers on methodology, best practices, and how to interpret and apply consumer intelligence across the product-to-market lifecycle</li><li>Deliver training and workshops that build platform fluency — tailored to the buyer, the planner, the designer, or the merchant team you're sitting in front of</li><li>Stay ahead of new product capabilities and introduce them in ways that are relevant and actionable</li><li>Partner with Sales and senior leadership on renewals, upsells, new pilots, and onboarding</li><li>Bring the voice of the customer back into the organization — translating what you hear in the field into product feedback and go-to-market insight</li></ul> WHAT YOU BRING Required Qualifications and Skills<ul><li>Bachelor's degree in Business, Retail Merchandising & Planning, Business Analytics, or a related field</li><li>3+ years of hands-on experience in retail or brand — as a buyer, merchandiser, planner, designer, or in a role deeply connected to the product-to-market path. You understand how product decisions get made, where they go wrong, and what the stakes are</li><li>Fluency in retail KPIs — sell-through, margin, assortment breadth, price elasticity, inventory turn — and the ability to connect First Insight's consumer intelligence to those outcomes in a customer conversation</li><li>Bilingual — full professional fluency in both English and Spanish required</li><li>Account management, customer success, or client-facing experience a plus — SaaS or technology background welcome but not required</li><li>Strong business acumen and the ability to engage at all levels of a customer organization — from the merchant floor to the C-suite</li><li>Outstanding communication and listening skills — written, verbal, and presentation</li><li>Highly organized and proactive; able to manage multiple accounts with a high degree of personal accountability</li><li>Based in the United States; East Coast or Central time zone preferred. Must be authorized to work in the United States</li><li>Remote position – Willingness to travel up to 40% for customer engagements and onsite visits</li></ul> Preferred Qualifications and Skills<ul><li>Direct experience as a buyer, merchandise planner, product designer, or category manager at a retailer or brand</li><li>Exposure to AI-powered analytics, consumer intelligence, or predictive decision tools</li><li>Change management experience — helping teams move from instinct-driven to data-driven decision-making</li><li>Project management experience; PMP a plus</li><li>Experience working with or within Latin American retail or brand markets</li></ul> Look us up! <a href="https://www.firstinsight.com/" rel="nofollow">www.firstinsight.com</a> BENEFITS & PERKS First Insight offers a competitive salary; paid employee healthcare coverage; a 401(k) with company match; employer-paid life and long-term disability insurance; and a generous Paid Time Off (PTO) package including paid holidays and sick days — in a positive, mission-driven team environment.​  Powered by JazzHR

First Insight, Inc.

Bilingual Retail Customer Success Manager (Spanish/English)

Artificial Intelligence (AI)

Best Practices

Business Analysis

Business Intelligence

Business Plan

Business Skills

Category Management

Change Management

Communication Skills

Consumer Packaged Goods

Customer Relations

Customer Support/Service

Customer/Client Research

English Language

Enterprise Sales

Field Trials

Inventory Turns

Leadership

Merchandising

Multilingual

Onboarding

Organizational Skills

Partner Sales

Performance Metrics

Predictive Modeling

Presentation/Verbal Skills

Pricing

Product Design

Product Management

Product Merchandising

Product Planning

Project Management Professional (PMP)

Project/Program Management

Purchasing/Procurement

Retail

Retail Merchandising

Risk

Sales

Sales Management

Software Sales

Software as a Service (SaaS)

Spanish Language

Training/Teaching

Up-Selling

Willing to Travel

Writing Skills

partner JazzHR

OTHER

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.-

Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.- Provides medical subject matter expertise.- Performs advanced database searches.- Composes documents, reports, and correspondence.- Documents all incoming inquiries.- Participates in special projects as required.Minimum Requirements - High School diploma or equivalent with 2-4 years of experience. - May have additional training or education in area of specialization. - Must be fluent in English and specified secondary language.Education, Experience and Skills- Experience in medical, scientific or public health discipline - Bachelor's Degree in Nursing and current RN license is required. - Clinical knowledge of and experience with CDC related topics - Proficient internet search skills - Working knowledge of Microsoft Office and ability to learn and utilize software applications - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Ability to work independently and communicate effectively - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Ability to speak and read English and Spanish clearly, professionally, and fluently - Call Center experience preferred - Must have a Smartphone which will be required only to log into Maximus systems, not for daily work activities.***This position requires you to use your own personal computer or laptop. Tablets, iPads, and Chromebooks are not permitted. ***Home Office Requirements - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net) - Minimum 5mpbs upload speed - Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router - Private and secure work area and adequate power source - Windows or Mac Operating SystemsOS for Windows | - Windows 10 or Windows 11 (11 is preferred)OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 34.85 Maximum Salary $ 68.55 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=d5612798ca9761b8f7201807c3c22af6&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Hybrid Bilingual Jobs in Pittsburgh, PA

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Hybrid Bilingual Jobs in Pittsburgh, PA

Bilingual Retail Customer Success Manager (Spanish/English) First Insight, Inc.

RN Health Coordinator (bilingual, temporary, remote) Maximus

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