FULL_TIME

FEED

UNKNOWN

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.

HOUR

DescriptionJob Description:Title: Account Associate - SBU New Business <div><div></div><div>Work Mode: Fully remote for candidates in EST/CST time zone | Supporting: Longwood, FL office | Book Focus: Select Business Unit -New Business Team   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations </div><div>  About the Role: Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues. </div><div>  Key Responsibilities: </div><div><ul><li>Team Support: Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant. </li></ul></div><div><ul><li>Office Support: Assist with general office tasks and administration. </li></ul></div><div><ul><li>Policy Processing: Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders. </li></ul></div><div><ul><li>Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows. </li></ul></div><div><ul><li>Data Management: Maintain accurate and up-to-date data in agency systems. </li></ul></div><div><ul><li>Activity Monitoring: Ensure timely completion of tasks and activities. </li></ul></div><div><ul><li>Communication: Keep the account team informed of workload status and any issues. </li></ul></div><div><ul><li>Service Excellence: Provide proactive and responsive service. </li></ul></div><div><ul><li>Performance Monitoring: Ensure productivity and quality standards are met. </li></ul></div><div><ul><li>Promote Culture: Participate in team building and promote a positive work environment. </li></ul></div><div><ul><li>Continuous Improvement: Seek and adopt best practices. </li></ul></div><div><ul><li>Compliance: Stay updated on company policies and procedures. </li></ul></div><div><ul><li>Professional Development: Enhance technical skills and industry knowledge. </li></ul></div><div><ul><li>Relationship Building: Foster positive relationships with colleagues and leadership. </li></ul></div><div><ul><li>Champion IOA Values: Demonstrate integrity and leadership. </li></ul></div><div>  Ideal Candidate Qualifications: </div></div><div><div><ul><li>2+ years of industry experience, OR 5+ years of related experience in customer service </li></ul></div><div><ul><li>Thorough knowledge of insurance brokerage and client needs </li></ul></div><div><ul><li>Required active licensing </li></ul></div><div><ul><li>Strong analytical, problem-solving, and decision-making skills </li></ul></div><div><ul><li>Exceptional customer service, communications. multitasking, and organizational skills </li></ul></div><div><ul><li>Proficiency in MS Office (Outlook, Word, Excel) </li></ul></div><div><ul><li>High School Diploma (or equivalent) </li></ul></div><div>  What We Offer: </div><div><ul><li>Competitive salaries and bonus potential </li></ul></div><div><ul><li>Company-paid health insurance </li></ul></div><div><ul><li>Paid holidays, vacations, and sick time </li></ul></div><div><ul><li>401K with employer match </li></ul></div><div> </div><div><ul><li>Professional growth and career progression opportunities </li></ul></div><div><ul><li>Respectful culture and work/family life balance </li></ul></div><div><ul><li>Community service commitment </li></ul></div><div><ul><li>Supportive teammates and a rewarding work environment </li></ul></div><div>  What to Expect (Application Process): </div><div><ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul></div></div>Salary RangeThe expected pay range for this position is $24.00 to $27.00 per hour, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America

Account Associate - SBU New Business

Administrative Skills

Aged Care

Best Practices

Billing

Brokerage

Childcare

Continuous Improvement

Corporate Policies

Customer Support/Service

Data Management

Diversity

Health Insurance

Insurance

Leadership

Licensing

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Organizational Skills

Performance Analysis

Quality Metrics

Time Management

Work From Home

Jobvite Talemetry Organic Easy Apply

ADAPTED_NOW

Job Overview: As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex mainframe modernization projects for Rocket’s full product suite, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. + Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket’s broader solutions portfolio.

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: Job Overview: As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex mainframe modernization projects for Rocket’s full product suite, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. In this role, you will coordinate multi-function, multi-vendor project teams—often spanning multiple regions—to meet aggressive but achievable deadlines while driving meaningful customer outcomes. A strong technical background in one or more focus areas—such as infrastructure modernization, application modernization, process modernization, hybrid cloud deployments, microservices architecture, or enterprise-wide DevOps—is key. You’ll leverage this expertise to define project objectives, outline detailed delivery plans, and ensure alignment with customers’ business goals. Throughout the project lifecycle, you will collaborate with diverse stakeholders, including consultants, software engineers, end users, sales teams, and senior leadership, while maintaining transparency, accountability, and clear communication. As part of the Rocket team, you will embrace and exemplify our core values of Empathy, Humanity, Trust, and Love, ensuring a customer-centric approach in every interaction. You’ll partner with colleagues to continually refine best practices and methodologies, promoting a culture of innovation and continuous improvement. Ultimately, you will play a pivotal role in delivering high-value solutions and exceptional experiences that help customers modernize their technology landscapes and achieve strategic success. Key Responsibilities: Project Delivery Excellence & Customer Experience + Oversee the entire project lifecycle for large, high-risk, and often multi-region initiatives—managing timelines, deliverables, and quality standards to meet aggressive yet achievable deadlines. + Define and document clear project scope and objectives, preventing scope creep by continuously aligning all stakeholders with the project’s goals and deliverables. + Utilize Rocket’s project management framework to optimize workflows, accelerate time to value, and ensure customer-centric outcomes. + Coordinate requirement-gathering sessions, project kickoff meetings, status updates, and review meetings, maintaining transparency and alignment between internal teams and external clients. + Act as the primary interface with customers, forging trust-based relationships grounded in Rocket’s core values of Empathy, Humanity, Trust, and Love. + Monitor project risks and proactively address any challenges, conflicts, or schedule deviations to maintain project momentum and a positive customer experience. Revenue Optimization & Portfolio Management + Collaborate with internal and customer stakeholders to match project resources, schedules, and financial parameters with contractual requirements. + Maintain transparent communication to set clear expectations around timelines, scope, and any potential risks affecting delivery or cost. + Provide reliable financial forecasts to management, adjusting as necessary based on evolving project scopes and timelines. + Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket’s broader solutions portfolio. + Lead or support early qualification and opportunity assessment for significant modernization projects, ensuring alignment with Rocket’s strategic objectives. + Maintain a well-rounded portfolio of customer engagements, balancing priorities and resource allocations to maximize both revenue potential and customer satisfaction. Operational Excellence & Process Transformation + Implement and continuously improve standardized policies, procedures, and best practices that support consistent, high-quality project delivery. + Track key performance indicators (KPIs) and analyze project data to identify trends, address inefficiencies, and enhance operational effectiveness. + Use data-driven insights to inform decision-making, refine delivery approaches, and recommend process optimizations that reduce complexity, cost, and time-to-market. + Establish clear governance structures and reporting processes, providing stakeholders with real-time visibility into project progress, financial health, and risk status. + Drive continuous improvement initiatives that reinforce Rocket’s commitment to innovation, operational excellence, and delivering transformative customer outcomes. Team Leadership & Development + Mentor and coach project managers to enhance their leadership and delivery capabilities. + Guide project managers in handling customer escalations with a problem-solving mindset, ensuring resolutions align with Rocket’s values and maintain strong customer trust. + Develop and implement career development plans for team members. + Drive a culture of continuous learning, fostering knowledge sharing across teams. + Implement coaching frameworks to support exceptional customer experiences and project outcomes. Cross-Functional Collaboration + Partner with Account Executives during project delivery to keep them informed on progress, collaborate on customer challenges, and seek their support in resolving key issues. + Collaborate with Product Development to align project execution with the product roadmap. + Work closely with Customer Success Management, Product Engineering, and Delivery Engineering to ensure seamless customer engagements. + Facilitate communication between technical and business stakeholders, driving alignment on project goals and priorities. Requirements: Education & Certifications + Bachelor’s degree in Business Administration, Project Management, a related field, or equivalent experience. + Project management certification preferred (e.g., PMP, PgMP). + Additional certifications in Agile methodologies are beneficial. Experience: + 12+ years of progressive project management experience, preferably with enterprise-scale portfolios in a professional services organization of a software company (or equivalent related experience). + 6+ years leading senior-level customer-facing project managers in a strategic or operational leadership role. + Proven track record of driving revenue growth and business transformation through project delivery in a software, SaaS, or enterprise software environment. + Experience in cross-functional collaboration within SaaS companies, enterprise software organizations, or consulting environments, working across teams to align project goals and ensure successful delivery. Skills & Competencies: + Leadership and Collaboration + Executive-level communication skills. + Advanced coaching and mentoring abilities. + Transformational leadership with a focus on operational excellence. + Expertise in cross-functional collaboration and stakeholder management. Project Delivery and Strategy + Resource optimization and portfolio management. + Advanced project planning and risk management. + Process improvement and change management expertise. + Focus on accelerating time-to-value through efficient delivery. Financial and Operational Acumen + Strong understanding of revenue recognition principles. + Experience in financial management, budgeting, and performance monitoring. + Ability to analyze and address complex operational challenges. Collaboration Network + CSE Delivery Management + Sales and Pre-Sales teams + Support & Product Development + Customer Success + Customer stakeholders Communication Requirements + Maintain regular communication with the CSE PMO management team, cross-functional teams, and Functional Leadership. + Provide ad-hoc updates on critical project milestones and revenue recognition status. Information Security Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. #LI-Remote . . What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and sick time Health and Wellness coverage options for Rocketeers and dependents Life and disability coverage Fidelity 401(k) and Roth Retirement Savings with matching contributions Monthly student debt benefit program Tuition Reimbursement and Certificate Reimbursement Program opportunities Leadership and skills training opportunities EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Rocket Software

Senior Project Manager

Agile Programming Methodologies

Analysis Skills

Background Investigation

Budget Management

Business Administration

Business Processes

Business Transformation

Career Development

Change Management

Cloud Computing

Coaching

Communication Skills

Consulting

Contract Requirements

Cost Control

Cross-Functional

Customer Escalations

Customer Experience

Customer Relations

Customer Satisfaction

Data Analysis

Data Processing

Delivery Management

DevOps

Develop and Maintain Customers

Enterprise Applications

Financial Analysis

Financial Management

Financial Operations

Financial Risk

Forecasting

High Tech Industry

Hybrid Cloud

Information/Data Security (InfoSec)

Investment Management

Mainframe Computer

Mentoring

Microservices

Mobile Technology

Operational Strategy

Operations Processes

Performance Metrics

Policy Development

Pre-Sales

Problem Solving Skills

Procedure Development

Process Improvement

Product Development

Product Engineering

Product Planning

Product Support

Professional Services

Project Evaluation

Project Execution

Project Lifecycle

Project Management Certification

Project Management Professional (PMP)

Project Management Software

Project Planning

Project Schedule

Project Tracking

Project/Program Management

Reference Verification

Requirements Management

Resource Management

Revenue Growth

Revenue Recognition

Revenue/Sales Reporting

Risk

Risk Management

Safety/Work Safety

Sales

Sales Management

Security Software

Software Engineering

Software as a Service (SaaS)

Team Lead/Manager

Technical Support

Trend Analysis

Rocket Software, Inc.

Partner with Engineering on technically complex problems that require deep product and platform knowledge to solve well; help the team make smart trade-off decisions under real-world constraints. . + Own the product roadmap end-to-end: translate business cases into prioritized decisions, manage engineering trade-offs transparently, and communicate direction clearly to all stakeholders. .

YEAR

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: Rocket Software is looking for a Senior Product Manager to own a high-impact portfolio spanning Rocket Direct TMON, the Rocket Direct Storage suite, and the IBM Storage portfolio. Knowledge of the IBM mainframe software market is highly desirable. These are established, revenue-generating products serving some of the most demanding enterprise environments in the world — mainframe and hybrid infrastructure customers who depend on them every day. The Senior Product Manager will manage the mainframe software product throughout its lifecycle, gather and prioritize requirements, clarify the product vision, and work closely with Engineering and Sales to deliver winning products. It also includes working with Marketing and support to drive revenue and customer satisfaction. They will ensure that the product and marketing efforts support the overall business strategy and goals. You will join a passionate, hyper-integrated team that moves fast, thinks in customer outcomes, and values pragmatism over process. We need someone who brings an out-of-the-box creative mindset, can quickly identify the highest-leverage growth opportunities in a mature product portfolio, and has the drive to execute against them with a world-class engineering team. _It's fun to work in a company where people truly BELIEVE in what they're doing!_ Essential Duties and Responsibilities: + Own the portfolio strategy and roadmap   + Build and continuously sharpen a revenue-growth strategy for your three-product portfolio, identifying the highest-value features and positioning moves that align customer demand with available engineering capacity.  + Own the product roadmap end-to-end: translate business cases into prioritized decisions, manage engineering trade-offs transparently, and communicate direction clearly to all stakeholders.  + Identify and evaluate partnership, licensing, and ecosystem opportunities that extend the portfolio's reach.   Be the voice of the customer   + Build deep, direct relationships with customers across segments and geographies; spend meaningful time in their environments to surface unmet needs and validate solutions before they hit engineering.  + Champion the customer's perspective in every product, roadmap, and prioritization conversation — especially when it conflicts with internal preferences.  + Monitor the competitive landscape internationally and ensure Rocket's products are differentiated and well-positioned relative to our strategy.   Drive cross-functional execution   + Partner with Engineering on technically complex problems that require deep product and platform knowledge to solve well; help the team make smart trade-off decisions under real-world constraints.  + Enable the Sales team with clear positioning, competitive intelligence, and effective customer-facing collateral; brief partners and the internal sales force on releases, lifecycle changes, and pricing policy.  + Collaborate with Marketing and Support to design go-to-market motions that actually move revenue and improve customer satisfaction — not just launch and forget.  + Evangelize product vision constantly so every stakeholder — engineering, sales, support, leadership — stays aligned and understands where the portfolio is heading and why Required Qualifications: + 5+ years of product management experience in enterprisemainframesoftware, with a demonstrable record of growing revenue or contribution margin for existing products.  + Experience managing complex, multi-stakeholder products in an Agile development environment.  + The ability to ensure the confidentiality of sensitive information and thrive in a fast-paced, intellectually demanding and service-oriented environment.  + Strong command of both qualitative and quantitative methods for prioritization and decision-making — you know how to combine customer interviews, usage data, and financial models to make a compelling case.  + Possess a unique blend of business and technical savvy that includes a big-picture vision and the drive to make that vision a reality.  + The ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication.  + Proven ability to influence cross-functional teams — engineering, sales, marketing, support — without relying on formal authority.  + Demonstrated success defining and launching excellentproducts.   + Excellent written and verbal communication skills: you can write a sharp business case, run a tight customer discovery session, and present confidently to executives or large audiences.  + A unique blend of business acumen and technical curiosity — you do not need to write code, but you need to earn the respect of a pragmatic engineering team by understanding what is hard, what is expensive, and what is not worth building.  + Comfortable handling confidential information with discretion and thriving in a fast-paced, intellectually demanding environment.  Preferred (nice to have, not required)   + Background in enterprise infrastructure software — storage management, performance monitoring, systems management, or related domains.  + Familiarity with mainframe, IBM Power, or hybrid cloud/on-premises environments and the operational realities of long-lived, mission-critical deployments.  + MBA or related Master's degree.  Education: Bachelor's degree in Business, Computer Science, Engineering, or a related field — or equivalent professional experience. MBA or relevant Master's degree preferred but not required.  Travel Requirements: <25%, including international travel, fluctuates to meet business and customer needs. Information Security: Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. . #LI-Remote #LI-JC1 Annual salary range for this position is between $112,500.00 - $151,875.00 gross before taxes. . What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and sick time Health and Wellness coverage options for Rocketeers and dependents Life and disability coverage Fidelity 401(k) and Roth Retirement Savings with matching contributions Monthly student debt benefit program Tuition Reimbursement and Certificate Reimbursement Program opportunities Leadership and skills training opportunities EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Hybrid Business Jobs in Lewiston, ME

Resume Resources

Get noticed by top employers!

Hybrid Business Jobs in Lewiston, ME

Account Associate - SBU New Business Insurance Office of America

Senior Project Manager Rocket Software

Senior Product Manager TMON and Storage Rocket Software

Resume Resources