Serves as a liaison between the Business and IT to provide solution to their business needs; Understands customers objectives, processes, and products as well as the business systems capabilities; Supports Customers with cost/benefit analysis, risk assessment, scope definition; Supports users in building business case; Performs impact analysis; Supports application testing, implementation and training activities; Leads individual or sub project tasks affecting single or multiple business and IT departments; Oversees business requirement gathering and analysis; Supports work request prioritization. May require occasional traveling General knowledge of insurance loss, expense and growth Demonstrated ability to partner successfully with cross functional technical and business teams Effective communication both formal, informal, written and verbal Facilitation and Analytical Skills Able to take part in meetings and discussions and give information about own area of expertise, Able to compose memos, simple letters and texts Works on projects/programs of medium/high complexity (impact to multiple business units/applications).