em> Contact and educate patients on out-of-pocket liability for hospital and professional services prior to appointment and collect and post pre-payments when appropriate Verify and update patient demographic and insurance information as needed Identify and promptly communicate changes in a patients' insurance coverage to the outpatient clinic as needed Refer patients with insurance concerns requiring immediate attention to the Patient Financial Counselor or alternate funding sources when appropriate based on financial assessment Clearly and thoroughly document all actions, contacts, outcomes, and interventions Respond to insurance related questions from Michigan Medicine customers with promptness and thoroughness Review, investigate and resolve outpatient hospital accounts being held due to insurance related issues post service and prior to claim submission Attend and participate in operational meetings, utilizing LEAN thinking and principles. Responsibilities Take necessary steps to acquire accurate and complete insurance information to ensure first time quality and improve the patient financial experience at Michigan Medicine Evaluate all patient payment sources, verify insurance eligibility, collect insurance benefit information and document insurance referral and authorization requirements for outpatient appointments and surgeries Prepare the patient liability estimate using procedure code(s), diagnosis, payer fee schedule and benefit information.