1-2+ years hands on experience administering Salesforce.com to include Flows, Approval Processes, Email Alerts, Tabs, List Views, Record Types, Page Layouts, Buttons, Links, Actions, Custom Fields, Validation Rules, User Roles, User Profiles, Reports, Dashboards, and Data Loader (or equivalent) required. Key Measures of Success (should align with goals): User Support/Case Management success would include: Provides high degree of customer satisfaction with timely responses to all support requests; delivers resolutions via appropriate solutions.