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MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

Customer Service Representative   Location : “United States” Employment Type: “Full-time” Supporting: “Healthcare” About Us  We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact + Guide customers through questions, concerns, or challenges they encounter while using the product or service  + Listen actively to understand the root of the issue and provide clear, effective solutions  + Record detailed call information for auditing, reporting, and follow-up purposes  + Maintain and update customer records to ensure accurate and current information  + Identify opportunities to introduce customers to new or enhanced services that meet their needs  + Provide recommendations and guidance in a way that adds value and enhances the overall customer experience What'll Set You Up for Success Required: + High school diploma or GED  + Healthcare experience is required + At least 6 months of customer service experience in a call center environment is preferred  + Work at home environment is in a private residence and matches the address listed on file + Comfortable working with company-issued equipment such as a webcam if applicable. + An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G). + Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. For Internal Candidates: + Must not be on any corrective action or performance plans  + Must have held your current position for 6 + months  + Must have relevant industry/program experience Location Note: We are currently hiring for this position remotely. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day. What We Offer: + Health, dental, and vision coverage with HSA options  + Paid time off  + Flexible pay options: daily or weekly pay  + 401(k) retirement plan  + Leadership development programs that really grow your career  + Open access courses through Alorica Academy  + Paid training and tuition reimbursement  + Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more  + Employee assistance program for personal and professional support  + Additional voluntary benefits to meet your individual needs Our Values Bold – We challenge conventions and take smart risks Relentless – We deliver results, no matter what it takes Connected – We work as One Alorica because we're stronger together True – We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! Equal Opportunity Employer – Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs

Who is Alorica?
It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.

Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.

Alorica

Remote Healthcare Customer Service Representative

Auditing

Broadband

Call Centers

Computer Workstations

Corrective Action

Customer Experience

Customer Support/Service

DSL (Digital Subscriber Line)

Data Quality

Detail Oriented

Healthcare

Healthcare Customer Service

High School Diploma

Internet Service Providers

Track Customer Issues

Webcams

Wireless Communications

Work From Home

OTHER

FEED

Comprehensive Training and Support: We provide robust training programs to equip you with the essential knowledge and skills required to excel as a Mortgage Advisor alongside your Real Estate practice. Cutting-edge Technology and Resources: Utilize advanced tools and resources that streamline your workflow, enabling you to provide seamless service to your clients in both realms.

Are you a proactive Real Estate Agent concerned about the shifting sands of buyer’s agent commissions? The recent lawsuits and settlements in the real estate industry spotlight the urgent need for adaptability and diversification. There’s never been a better time to enhance your career resilience and earning potential. We invite you to join Satori Mortgage, a forward-thinking mortgage brokerage, and embark on a journey to obtain your NMLS (Mortgage License). 
 As a Dually Licensed Agent, you’ll have the unique advantage of thriving in both the Real Estate and Mortgage domains, exponentially expanding your professional network and income opportunities.  What We Offer: <ul><li>Comprehensive Training and Support: We provide robust training programs to equip you with the essential knowledge and skills required to excel as a Mortgage Advisor alongside your Real Estate practice.</li><li>Competitive Compensation: Enjoy multiple streams of income by serving clients in both buying houses and securing mortgage financing.</li><li>Community of Like-minded Professionals: Be a part of an innovative community that values continuous learning, adaptation, and client-centric service.</li><li>Cutting-edge Technology and Resources: Utilize advanced tools and resources that streamline your workflow, enabling you to provide seamless service to your clients in both realms.</li><li>Legitimacy and Compliance: Rest easy knowing you’re operating within the legal frameworks, as our compliance team ensures adherence to all real estate and mortgage regulatory standards.</li></ul>Qualifications: <ul><li>Active Real Estate License.</li><li>Motivated to pursue NMLS (Mortgage License).</li><li>Strong sales, negotiation, and communication skills</li><li>Commitment to professional growth and delivering exceptional client service.</li></ul>Take the Bold Step Today! Embrace the future of real estate and mortgage services by becoming a Dually Licensed Agent. Transition smoothly, expand your horizons, and secure your financial future in the face of industry evolution. Apply now to explore this exceptional career pathway and ensure you stay ahead in the dynamic real estate market. This is a remote position.

Hybrid Customer Service Jobs in Conroe, TX

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Hybrid Customer Service Jobs in Conroe, TX

Remote Healthcare Customer Service Representative Alorica

Hybrid Real Estate and Mortgage Consultant Satori Mortgage

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