NewCustomer Service Strategy and AI Manager HearstCustomer Service Strategy and AI ManagerDes Moines, IARemoteThe position will also lead AI initiatives across the department to improve efficiency and service delivery, play a major role in workforce management through forecasting volume, revenue, and expenses, and support the successful onboarding of new clients. Organizes, administers, or authorizes major department functions including, but not limited to, personnel changes, career development, disciplinary actions, transfers, promotions, compensation, leaves of absence, and CDS Global policy administration.
Customer Service Representative Pella CorpCustomer Service RepresentativeIARemotePella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America's Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes'' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company's Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.
NewCustomer Service Strategy and AI Manager Hearst Magazines DivisionCustomer Service Strategy and AI ManagerDes Moines, IARemoteThe position will also lead AI initiatives across the department to improve efficiency and service delivery, play a major role in workforce management through forecasting volume, revenue, and expenses, and support the successful onboarding of new clients. Organizes, administers, or authorizes major department functions including, but not limited to, personnel changes, career development, disciplinary actions, transfers, promotions, compensation, leaves of absence, and CDS Global policy administration.
NewCustomer Service Strategy and AI Manager CDS GlobalCustomer Service Strategy and AI ManagerDes Moines, IARemoteThe position will also lead AI initiatives across the department to improve efficiency and service delivery, play a major role in workforce management through forecasting volume, revenue, and expenses, and support the successful onboarding of new clients. Organizes, administers, or authorizes major department functions including, but not limited to, personnel changes, career development, disciplinary actions, transfers, promotions, compensation, leaves of absence, and CDS Global policy administration.
Remote Customer Service Representative Afni, Inc.Remote Customer Service RepresentativeDes Moines, IARemote$14.50–$15 / hourYou will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts.
Claim Examiner - General Liability and Product Liability | Jurisdiction: Mutli State | Licensing: Required - Hybrid Sedgwick Claims Management Services, Inc.Claim Examiner - General Liability and Product Liability | Jurisdiction: Mutli State | Licensing: Required - HybridWest Des Moines, IARemote$65,000–$85,000 / yearTo analyze complex or technically difficult general liability claims to determine benefits due; to work with high exposure claims involving litigation and rehabilitation; to ensure ongoing adjudication of claims within service expectations, industry best practices and specific client service requirements; and to identify subrogation of claims and negotiate settlements. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
HYBRID\REMOTE | Holter Tech Scanner | Iowa Heart Trinity HealthHYBRID\REMOTE | Holter Tech Scanner | Iowa HeartIowaRemoteParticipates in professional development activities and maintains professional affiliations Operates required vehicle(s) in a safe manner to perform required duties of the position Travels to other MercyOne Iowa Heart Center offices or MercyOne campuses as needed Performs other work related duties as required. Documents symptoms, records monitor strips, & routes reports to the appropriate doctor for interpretation Transports, ambulates, and transfers patients as needed Accurately and completely documents in EHR and billing system in a timely manner.
Hybrid LTC Internal Wholesaler Manulife Financial CorpHybrid LTC Internal WholesalerIARemote$45,000–$75,000 / yearManulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. As an LifeCare Internal Wholesaler, you will help grow revenue within a defined territory by cultivating relationships with financial advisors and sharing the John Hancock goal of customers living Longer, Healthier and Better lives.
Division Managing Director – Large Market Customer Care Principal Financial GroupDivision Managing Director – Large Market Customer CareDes Moines, IowaRemote$157,000–$200,000 / yearFull timeSet the vision for client engagement, coach and develop high-performing RMs, and partner cross-functionally to ensure retention, profitability, operational excellence, and risk mitigation across Principal’s largest institutional clients. Posting Window: We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received.
Division Managing Director - Large Market Customer Care Principal Financial Group IncDivision Managing Director - Large Market Customer CareDes Moines, IARemote$157,000–$200,000 / yearIn this role, you'll… Oversee a team of senior Relationship Managers (RMs) responsible for delivering exceptional client experience, strengthening plan sponsor partnerships, and driving enterprise financial results Set the vision for client engagement, coach and develop high-performing RMs, and partner cross-functionally to ensure retention, profitability, operational excellence, and risk mitigation across Principal's largest institutional clients. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Asset Management positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household.
Client Service Excellence Representative - RS Vanguard GroupClient Service Excellence Representative - RSDes Moines, IARemoteTotal potential compensation range for your first full year in this role is $60,500 - $67,500 ($52,000 - $58,000 base salary determined by skills and experience) plus quarterly performance-based bonuses, merit increases, and company bonuses, plus up to a $15,000 bonus upon obtaining the required licensing. If you have a passion for helping others, building your client services skillset, and giving every investor the best chance for investment success, join our team of crew" as a Client Service Excellence Center associate.
Client Service Excellence Representative (FINRA Licensed) Vanguard GroupClient Service Excellence Representative (FINRA Licensed)Des Moines, IARemote$60,500–$67,500 / yearTotal potential compensation range for your first full year in this role is $60,500 - $67,500 ($52,000 - $58,000 base salary determined by skills and experience) plus quarterly performance-based bonuses, merit increases, and company bonuses. If you have a passion for helping others, building your client services skillset, and giving every investor the best chance for investment success, join our team of crew" as a Client Service Excellence Center associate.
Claims Escalation Rep TriWest Healthcare AllianceClaims Escalation RepDes Moines, IARemoteFull timeIndependent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.