FULL_TIME

FEED

UNKNOWN

We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics. Notice to Recruitment AgenciesNorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements.

*Work Location Requirement and Preference: This position may be performed onsite or remotely; however, onsite work is preferred based on business needs. Preference will be given to qualified candidates who are able to work onsite and are located within a commuting distance to Fairfield, CA.*Remote Work Eligibility:This position is open to candidates located within the continental United States. Due to state-specific employment requirements and workers’ compensation regulations, we are unable to support remote work arrangements in the following locations: Washington, Ohio, Wyoming, North Dakota, Puerto Rico, and the U.S. Virgin Islands.At NorthBay Health, the Supervisor of Customer Service is responsible for the daily operations and supervision of Customer Service functions within the Patient Financial Services department. Oversees staff and are responsible for inbound and outbound patient communications, account inquiries, and service support functions.Ensures a high-quality customer experience, timely resolution of patient and payer inquiries, and efficient handling of all customer service workflows. Provides leadership, training, and performance oversight to ensure compliance with organizational standards, regulatory requirements, and productivity goals.Builds and maintains processes that support accurate account handling, effective communication, and a seamless patient financial experience.PRIMARY JOB DUTIESSupervise daily Customer Service operations, ensuring service levels, productivity, quality, and customer experience standards are consistently met. Lead, coach, and develop staff through hiring, training, performance management, and ongoing feedback. Serve as escalation point for complex patient inquiries, billing issues, and service recovery situations.Monitor and manage call center performance metrics (e.g., AHT, ASA, abandonment rate, quality scores) and adjust staffing and workflows to meet service level targets. Ensure timely, accurate, and compliant handling of all patient interactions, including phone and electronic communications. Drive resolution of patient complaints, billing discrepancies, and account issues while identifying root causes and trends. Oversee accurate documentation of account activity to ensure compliance with regulatory and organizational standards. Analyze KPIs and operational data to identify trends, improve performance, and enhance patient financial experience. Develop and implement workflows, policies, and process improvements to increase efficiency, reduce errors, and support revenue cycle outcomes. Partners with internal departments, physicians, payers, and vendors to resolve issues and improve end-to-end processes. Collaborate with leadership and IS teams to optimize system functionality, reporting, and automation. Lead initiatives that support denial prevention, cash acceleration, and overall revenue cycle performance. Conduct regular audits and quality reviews to ensure adherence to policies, procedures, and regulatory requirements. Support special projects and organizational initiatives as assigned. Education: Associate’s degree preferred or equivalent combination of education and/or 6 years of relevant experience.Licensure / Certification: All new hires will be required to complete the HFMA Certified Revenue Cycle Representative (CRCR) training course within the first nine (9) months of employment.The employer will sponsor membership, training, and certification costs.Experience Minimum 4 years in a lead or supervisory role preferred.5 years of experience in professional and/or hospital billing, including in-depth knowledge of CPT, ICD, and HCPCS coding preferred.Strong understanding of payer contracts, payment structures, and federal/state regulations.Proficiency with compliance laws and collection laws.Proven proficiency in Accounts Receivable (AR) management.Skills & CompetenciesExcellent oral and written communication skills.Proficient in PC applications and Microsoft Office Suite, specifically Excel.Strong analytical skills with exceptional attention to detail.Skilled in training and providing education to staff.Strong organizational skills and ability to prioritize tasks effectively.Interpersonal SkillsAbility to prioritize tasks and communicate delays effectively.Strong interpersonal communication skills across all organizational levels.Ability to supervise a team with professionalism, inclusion, and effective communication.Standards of Performance: Demonstrate performance by adhering to established policies and procedures and exhibiting the defined characteristics associated with attendance and punctuality. Physical Effort: Attendance is an essential function of the job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.About UsInterpersonal Skills and ValuesDemonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.Why NorthBay HealthNorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.NorthBay Health Benefits OptionsNorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.Compensation StructureNorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.Remote Work DisclosureNorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.Notice to Recruitment AgenciesNorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.More InformationVisit NorthBay Health Careers for recruitment FAQs and additional information.

Northbay Healthcare

Supervisor, Patient Financial Services Customer Service (On-Site/Hybrid/Remote)

Accounts Receivable

Accounts Receivable Management

Acute Care

Analysis Skills

Auditing

Automation

Call Center Evaluation

Call Center Management

Cancer

Cardiovascular

Cisco ASA (Adaptive Security Appliance)

Coaching

Communication Skills

Compensation and Benefits

Current Procedural Terminology (CPT)

Customer Experience

Customer Service Management

Customer Service Operations

Customer Support/Service

Detail Oriented

Documentation

Establish Priorities

Federal Laws and Regulations

Financial Services

Financial Trend Analysis

Frequently Asked Questions (FAQ)

Healthcare

Healthcare Common Procedure Coding System (HCPCS)

Hospital

Identify Issues

International Classification of Diseases (ICD)

Interpersonal Skills

Leadership

Maintain Compliance

Medical Billing

Microsoft Excel

Microsoft Office

Neonatal Intensive Care Unit (NICU)

Neuroscience

Nonprofit

Operational Audit

Operations

Organizational Skills

Orthopedics

Patient Care

Performance Analysis

Performance Management

Performance Metrics

Physical Demands

Policy Development

Policy Implementation

Presentation/Verbal Skills

Primary Care

Problem Solving Skills

Procedure Development

Procedure Implementation

Process Improvement

Reconciliation

Regulations

Regulatory Compliance

Regulatory Requirements

Root Cause Analysis

Staff Requirements

State Laws and Regulations

Surgical Procedures

Team Lead/Manager

Team Player

Time Management

Training/Teaching

Trend Analysis

Urgent Care

Work From Home

Writing Skills

HOUR

At NorthBay Health, the Patient Account Representative II (PAR II) is responsible for the accurate and timely billing, follow-up, and collection of hospital and/or ambulatory patient accounts. This role ensures accounts are processed in accordance with standard and NorthBay-specific billing practices, as well as all applicable regulatory requirements. The PAR II manages patient accounts across multiple services and specialties within NorthBay Ambulatory practices and plays a key role in achieving optimal reimbursement outcomes and maintaining compliance with healthcare billing standards.Primary Job ResponsibilitiesPerform timely follow-up on accounts with practices, payers, and/or patients until a zero balance is achieved per contract and expected payment.Monitor and manage assigned accounts receivable to meet or exceed AR aging goals.Process all initial billing claims promptly, including resolution of edits.Address and resolve payer denials efficiently to maximize reimbursement.Assist with backlog work and other duties as assigned to support departmental needs.Participate in workload reassignment to address priority areas.Deliver outstanding customer service, managing conflict resolution effectively and responding promptly to verbal and written inquiries.Education: High School Diploma or equivalent preferred.Licensure / Certifications: All new hires will be required to complete the HFMA Certified Revenue Cycle Representative (CRCR) training course within the first nine (9) months of employment.Membership, training, and certification costs will be sponsored by the employee.Experience: Minimum 2 years of experience in professional and/or hospital billing, with in-depth knowledge of CPT, ICD, and HCPCS coding.Understanding of payer contracts, payment structures, and federal/state regulations.Proficiency with compliance and collection laws.Skills & CompetenciesExcellent oral and written communication skills.Proficient in PC applications, EMR/EHR, and billing systems.Strong analytical skills with attention to detail.Ability to work independently and within a team environment.Strong customer service skills with the ability to resolve concerns diplomatically.Interpersonal SkillsDemonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. Team-oriented mindset with a collaborative approach to problem-solving.Maintains professionalism, tact, and a pleasant demeanor in all interactions.Standards of Performance: Demonstrate performance by adhering to established policies and procedures and exhibiting the defined characteristics associated with attendance and punctuality. Physical Effort: Attendance is an essential function of the job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Compensation: $31.13 to $37.81 based on years of experience doing the duties of the role.Work Location Requirement:This position may be performed onsite or remotely; however, onsite work is preferred based on business needs. Preference will be given to qualified candidates who are able to work onsite and are located within a reasonable commuting distance.Remote Work Eligibility:This position is open to candidates located within the continental United States. Due to state-specific employment requirements and workers’ compensation regulations, we are unable to support remote work arrangements in the following locations: Washington, Ohio, Wyoming, North Dakota, Puerto Rico, and the U.S. Virgin Islands.About UsInterpersonal Skills and ValuesDemonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.Why NorthBay HealthNorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.NorthBay Health Benefits OptionsNorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.Compensation StructureNorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.Remote Work DisclosureNorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.Notice to Recruitment AgenciesNorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.More InformationVisit NorthBay Health Careers for recruitment FAQs and additional information.

Patient Account Representative II - Hospital Billing Unit (Onsite, Hybrid, Remote)

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Supervisor, Patient Financial Services Customer Service (On-Site/Hybrid/Remote) Northbay Healthcare

Patient Account Representative II - Hospital Billing Unit (Onsite, Hybrid, Remote) Northbay Healthcare

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