Experience supporting highly regulated (PCI-DSS, GDPR, CCPA) financial service environments.7+ years of experience troubleshooting distributed systems in zero-access, air-gapped, or highly restricted self-hosted environments, relying on sanitized logs, CLI diagnostic outputs, and asynchronous screen-shares.5+ years of experience acting as a P1 Incident Commander, with the ability to lead high-stakes "War Rooms", manage executive communications, and navigate Shared Responsibility Model disputes with enterprise Infosec teams. You will work with a product that secures sensitive data while maintaining its utility for high-scale analytics and AI.Key ResponsibilitiesStrategic Technical Advocacy (Live BAU)Serve as the "Single Point of Contact" for all technical inquiries, providing accelerated response times (e.g., 1-hour P1 response) tailored to the customer's specific network topology.