FULL_TIME

FEED

UNKNOWN

About the Role: Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Branch Operations Supervisor - Commercial Lines</b> </p></div><div><p><b>Hybrid Preferred: </b>1-2 days in office<b> | Location: </b>Columbia, SC<br/><u>OR</u><b>Fully Remote: </b>candidates in Alabama, Florida, Georgia, North Carolina, South Carolina, Tennessee or Virginia<br/><b>Requirement: </b>active property & casualty license as 20% of this role will be dedicated to managing a generalist book<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> <br/> </p></div><div><p><b>About the Role:</b> Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Team Leadership</b>: Manage Account Management staff, monitor performance, and provide coaching. </p></li></ul></div><div><ul><li><p><b>HR Management</b>: Ensure compliance with HR processes and policies. </p></li></ul></div><div><ul><li><p><b>Performance Monitoring</b>: Ensure productivity, efficiency, quality, and service standards. </p></li></ul></div><div><ul><li><p><b>Scheduling</b>: Manage staff days off calendars for service continuity. </p></li></ul></div><div><ul><li><p><b>Staffing Levels</b>: Ensure appropriate staffing levels and recommend adjustments. </p></li></ul></div><div><ul><li><p><b>Employee Selection</b>: Participate in interviewing and hiring recommendations. </p></li></ul></div><div><ul><li><p><b>Performance Evaluation</b>: Prepare and deliver performance evaluations. </p></li></ul></div><div><ul><li><p><b>Coaching and Development</b>: Provide coaching, consultation, and training. </p></li></ul></div><div><ul><li><p><b>Professional Development</b>: Encourage growth and development of personnel. </p></li></ul></div><div><ul><li><p><b>Succession Planning</b>: Develop future branch operations leaders. </p></li></ul></div><div><ul><li><p><b>Culture Promotion</b>: Promote IOA culture and improve engagement. </p></li></ul></div><div><ul><li><p><b>Performance Gaps</b>: Identify gaps and implement corrective actions. </p></li></ul></div><div><ul><li><p><b>Data Analysis</b>: Monitor and interpret performance data. </p></li></ul></div><div><ul><li><p><b>Communication</b>: Maintain transparent communication with leadership. </p></li></ul></div><div><ul><li><p><b>Process Improvement</b>: Develop and ensure compliance with core work processes. </p></li></ul></div><div><ul><li><p><b>Policy Enforcement</b>: Implement and enforce company policies. </p></li></ul></div></div><div><div><ul><li><p><b>Technical Competence</b>: Maintain high technical competence and industry expertise. </p></li></ul></div><div><ul><li><p><b>Leadership Development</b>: Continuously improve management and leadership skills. </p></li></ul></div><div><ul><li><p><b>Relationship Building:</b> Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees. </p></li></ul></div><div><ul><li><p><b>Leadership Development:</b> Continuously improve management and leadership skills. </p></li></ul></div><div><ul><li><p><b>Relationship Building:</b> Develop and maintain positive relationships with IOA leadership and employees. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> <br/><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>5+ years of industry experience with deep, wide-ranging industry knowledge; 3+ years of team lead / leadership experience</p></li></ul></div><div><ul><li><p>All required active property & casualty licensing; CISR or CIC designation or equivalent preferred </p></li></ul></div><div><ul><li><p>Outstanding communication and people management skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div></div><div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p><br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s). </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p>The expected pay range for this position is $65,000.00 to $85,000.00 per year, depending on experience, relevant skills, and geographic location.</p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Insurance Office of America

Branch Operations Supervisor - Commercial Insurance

Aged Care

Business Performance Management

Childcare

Coaching

Continuous Improvement

Corporate Policies

Corrective Action

Data Analysis

Diversity

Health Insurance

High Tech Industry

Human Resources Management

Human Resources Processes

Insurance

Leadership

Maintain Compliance

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Operations Management

People Management

Performance Analysis

Performance Reviews

Policy Implementation

Process Improvement

Sales Management

Staff Development

Staff Training

Succession Planning

Team Lead/Manager

Work From Home

Jobvite Talemetry Organic Easy Apply

This role partners closely with leadership, internal teams, and external vendors to deliver high-quality, consistent experiences across talent development, leadership development, culture initiatives, employee engagement, onboarding, and performance management programs. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs.

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: People Programs Lead – People Services</b> </p><p><b>Fully Remote: </b>candidates in Eastern or Central Time Zones<br/><b>Required:</b> Bachelor's Degree and experience in program coordination, talent development, training, and/or education<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> </p><p> <br/><b>About the Role: </b>The People Programs Lead is responsible for the successful planning, coordination, execution, and measurement of enterprise People Services programs. This role partners closely with leadership, internal teams, and external vendors to deliver high-quality, consistent experiences across talent development, leadership development, culture initiatives, employee engagement, onboarding, and performance management programs. This position serves as the operational engine behind People Services initiatives ensuring programs are effectively scheduled, communicated, and executed, while continuously improving program quality and participant experience. The People Programs Lead plays a critical role in scaling programs to support organizational growth and foster alignment with IOA’s culture and strategic priorities.</p><p/><p><b>Key Responsibilities: </b></p></div><div><p>Program Planning & Execution </p></div><div><ul><li><p>Successfully manage all aspects of assigned People Services programs, including planning, coordination, execution, and follow-up </p></li></ul></div><div><ul><li><p>Develop, maintain, and execute a master schedule/calendar for all programs, ensuring alignment across initiatives and audiences </p></li></ul></div><div><ul><li><p>Build and manage detailed program project plans, tracking milestones, timelines, and deliverables </p></li></ul></div><div><ul><li><p>Coordinate program logistics including scheduling, participant enrollment, materials, and delivery format (in-person, virtual, hybrid) </p></li></ul></div><div><p>Participant Experience & Program Delivery </p></div><div><ul><li><p>Manage end-to-end participant experience, including communications, registration, confirmations, and follow-up </p></li></ul></div><div><ul><li><p>Ensure consistency and quality across all program experiences, identifying opportunities to enhance engagement and effectiveness </p></li></ul></div><div><ul><li><p>Partner with facilitators and content owners to ensure seamless delivery of programs </p></li></ul></div><div><ul><li><p>Support or lead facilitation for select programs as needed </p></li></ul></div><div><p>Communications & Program Promotion </p></div><div><ul><li><p>Develop and execute communication and marketing plans for programs in partnership with Marketing & Communications </p></li></ul></div><div><ul><li><p>Build awareness and engagement across IOA through timely and effective communication </p></li></ul></div><div><ul><li><p>Create and distribute program-related materials, updates, and resources </p></li></ul><p>Learning Systems & Program Operations </p></div><div><ul><li><p>Execute the setup, coordination, and tracking of programs within our LMS </p></li></ul></div></div><div><div><ul><li><p>Partner with training and development to ensure learning experiences are accurately implemented, delivered and/or reflected within the system </p></li></ul></div><div><ul><li><p>Maintain data accuracy and consistency for all program-related activity and reporting </p></li></ul></div><div><ul><li><p>Collaborate to continuously enhance how systems and tools support scalability, reporting, and participant experience </p></li></ul></div><div><p>Data, Reporting & Continuous Improvement </p></div><div><ul><li><p>Track enrollment, completion, and program effectiveness metrics </p></li></ul></div><div><ul><li><p>Prepare and distribute program reports, dashboards, and insights for stakeholders </p></li></ul></div><div><ul><li><p>Gather participant feedback and evaluate program outcomes </p></li></ul></div><div><ul><li><p>Identify trends and recommend improvements to enhance program impact and scalability </p></li></ul></div><div><p>Partnerships & Stakeholder Collaboration </p></div><div><ul><li><p>Serve as primary point of contact for external vendors related to program delivery and logistics </p></li></ul></div><div><ul><li><p>Coordinate scheduling and delivery expectations </p></li></ul></div><div><ul><li><p>Partner with key stakeholders:  </p></li></ul></div><div><ul><li><p>People Services Leadership & Business Partners </p></li></ul></div><div><ul><li><p>Training & Development </p></li></ul></div><div><ul><li><p>People Analytics </p></li></ul></div><div><ul><li><p>Maintain strong relationships to ensure alignment and successful program execution </p></li></ul></div><div><p>Operational Excellence & Process Improvement </p></div><div><ul><li><p>Standardize processes, tools, and workflows across programs to support efficiency and scalability </p></li></ul></div><div><ul><li><p>Maintain and improve systems used for program tracking, scheduling, and reporting </p></li></ul></div><div><ul><li><p>Proactively identify and implement process improvements to enhance effectiveness and reduce administrative burden </p></li></ul></div></div><div><div><p>Other Responsibilities </p></div><div><ul><li><p>Maintain frequent, transparent communication regarding workload, priorities, and program status </p></li></ul></div><div><ul><li><p>Deliver outstanding service, ensuring responsiveness and proactive support for leaders and participants </p></li></ul></div><div><ul><li><p>Demonstrate a strong alignment with IOA core values and IOA behaviors contributing to a positive team culture </p></li></ul></div><div><ul><li><p>Perform other duties as assigned </p></li></ul></div><div><p/></div><div><p><b>Qualifications and Experience: </b></p></div><div><ul><li><p>Bachelor’s degree (required). Preferred in Human Resources, Organizational Development, Business, Communications, Education or related field</p></li></ul></div><div><ul><li><p>5+ years of experience in program coordination, talent development, training, or related fields </p></li></ul></div><div><ul><li><p>Strong experience managing multiple projects or programs simultaneously </p></li></ul></div><div><ul><li><p>Excellent organizational, project management, and time management skills </p></li></ul></div></div><div><div><ul><li><p>Exceptional interpersonal and communication skills </p></li></ul></div><div><ul><li><p>Experience working with learning management systems (LMS), reporting tools, and Microsoft Office Suite, with experience leveraging Workday to support program execution, tracking, and reporting preferred. </p></li></ul></div><div><ul><li><p>Ability to bring structure, organization, and consistency across multiple programs </p></li></ul></div><div><ul><li><p>Strong attention to detail while managing multiple priorities </p></li></ul></div><div><ul><li><p>Ability to analyze data and translate insights into actionable recommendations </p></li></ul></div><div><ul><li><p>Strong collaboration skills with the ability to work across functions and levels of the organization </p></li></ul></div><div><ul><li><p>Energetic self-starter with a strong work ethic and commitment to excellence </p></li></ul></div><div><ul><li><p>Positive, service-oriented mindset with a focus on continuous improvement </p></li></ul></div><div><p> </p></div><p><b>What We Offer:</b> </p><ul><li><p>Competitive salaries and bonus potential </p></li></ul><ul><li><p>Company-paid health insurance </p></li></ul><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul><ul><li><p>401K with employer match </p></li></ul><ul><li><p>Professional growth and career progression opportunities </p></li></ul><ul><li><p>Respectful culture and work/family life balance </p></li></ul><ul><li><p>Community service commitment </p></li></ul><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul><p> <br/><b>What to Expect (Application Process):</b> </p><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p>The expected pay range for this position is $70,000.00 - $85,000.00 annually, depending on experience, relevant skills, and geographic location.</p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p><b>Summary</b></p> The People Programs Lead is responsible for the successful planning, coordination, execution, and measurement of enterprise People Services programs. This role partners closely with leadership, internal teams, and external vendors to deliver high-quality, consistent experiences across talent development, leadership development, culture initiatives, employee engagement, onboarding, and performance management programs. This position serves as the operational engine behind People Services initiatives ensuring programs are effectively scheduled, communicated, and executed, while continuously improving program quality and participant experience. The People Programs Lead plays a critical role in scaling programs to support organizational growth and foster alignment with IOA’s culture and strategic priorities.

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Branch Operations Supervisor - Commercial Insurance Insurance Office of America

People Programs Lead - People Services Insurance Office of America

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