Help Desk Specialist I (Tier I Agent – Internal) Aretec IncHelp Desk Specialist I (Tier I Agent – Internal)Ashburn, VARemoteEscalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.
Help Desk Specialist II (Tier II – Advanced Support) Aretec IncHelp Desk Specialist II (Tier II – Advanced Support)Ashburn, VARemoteAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
Help Desk Tier I Specialist - Remote after 8 weeks of training Reston Consulting Group, Inc.Help Desk Tier I Specialist - Remote after 8 weeks of trainingSilver Spring, MDRemote$18–$20 / hourli>Set up, support, and troubleshoot hybrid meetings using Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting. Proven ability to work successfully in a remote environment, demonstrating strong self-motivation, accountability, and time management skills.