FULL_TIME

FEED

OTHER

We believe that our employees play a critical role in delivering seamless and secure experience to our members, and we strive to create a supportive workplace where individuals can grow, learn, and make a meaningful impact. This position serves as the first point of contact for technical assistance, helping troubleshoot issues, maintain systems, resolving hardware, software and support day-to-day technology needs across the credit union.

At Altra Federal Credit Union, we are committed to helping our members live their best lives by providing personalized financial solutions and exceptional service. As a member-owned financial cooperative, Altra values integrity, teamwork, innovation, and community involvement. We believe that our employees play a critical role in delivering seamless and secure experience to our members, and we strive to create a supportive workplace where individuals can grow, learn, and make a meaningful impact.We are hiring a Technical Support Specialist who will support Altra’s mission by ensuring our employees have the technology and tools they need to serve members effectively. This position serves as the first point of contact for technical assistance, helping troubleshoot issues, maintain systems, resolving hardware, software and support day-to-day technology needs across the credit union.Key Responsibilities<ul><li>Provide first-level technical support for hardware, software, and network-related issues.</li><li>Respond to help desk tickets, emails, and phone requests in a timely and professional manner.</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and applications.</li><li>Install, configure, and maintain user workstations and peripheral equipment.</li><li>Assist with user account management, including password resets and access provisioning.</li><li>Document technical issues, solutions, and processes within the ticketing system.</li><li>Escalate complex issues to higher-level IT staff as needed.</li><li>Support system updates, patches, and routine maintenance activities.</li><li>Deliver excellent customer service and clear communication to staff.</li></ul>Qualifications<ul><li>High school diploma (or equivalent) required.</li><li>Associate’s degree (or higher) in Computer Science, Information Technology or related field required. Experience in lieu of degree can be considered. Technical Certification a plus.</li><li>6-months experience in technical support or help desk environment required.</li><li>Experience supporting networked environments and programming or database experience is a plus.</li><li>Experience in the operation and analysis of database hardware, software, and standards a plus.</li><li>Experience with data retrieval methodologies systems applications is a plus.</li></ul>Skills & Abilities<ul><li>Basic knowledge of Windows operating systems and Microsoft 365.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and customer service abilities.</li><li>Strong attention to detail and documentation.</li><li>Ability to prioritize tasks and manage time effectively.</li><li>Team-oriented mindset with a willingness to collaborate.</li><li>Commitment to confidentiality and information security.</li></ul>Availability <ul><li>This position is hourly, full-time, 40- hours per week, Monday through Friday.</li><li>Primary working hours are from 8:30 a.m. to 5:30 p.m.</li><li>Flexibility to work nights and weekends as needed is required.</li><li>The Technical Support team will rotate through being on-call for a week at a time (Monday through Sunday), 24/7 for their assigned week, approximately once every five (5) weeks.</li></ul>Work Environment<ul><li>This position is located at Altra’s Operations Center in Onalaska, WI</li><li>However, hybrid / blended remote opportunities can be considered for those candidates who live within Altra’s La Crosse WI and Tyler TX office locations. </li></ul>Pay & Benefits<ul><li>Competitive starting rate of $24.65+ per hour, based on previous experience</li><li>When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam.</li><li>Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.</li><li>Up to a 6% employer-matched 401(k) + additional 3% employer contribution.</li><li>Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!</li><li>Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!</li><li>Employee-only perks and discounts.</li></ul>At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.<h4>Experience</h4>
Required

<ul><li>Associate’s degree (or higher) in Computer Science, Information Technology or related field required.</li><li>6-months experience in technical support or help desk environment required.</li></ul>
Preferred

<ul><li>Experience in lieu of degree can be considered.</li><li>Technical Certification a plus.</li><li>Experience supporting networked environments and programming or database experience is a plus.</li><li>Experience in the operation and analysis of database hardware, software, and standards a plus.</li><li>Experience with data retrieval methodologies systems applications is a plus.</li></ul><h4>Education</h4>
Required

<ul><li>Associates or better in Information Technology or related field</li><li>Associates or better in Computer Science or related field</li><li>High School or GED or better</li></ul>Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the <a href="https://www.eeoc.gov/poster" rel="nofollow">Know Your Rights</a> notice from the Department of Labor.

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Altra Federal Credit Union

Technical Support Specialist - Onalaska WI or Tyler TX

1st Level Support

Communication Skills

Computer Science

Computer Workstations

Credit Union

Customer Experience

Customer Support/Service

Data Recovery

Database Analysis

Database Technology

Desktop PC

Detail Oriented

Documentation

Environmental Work

Establish Priorities

Hardware Administration

Help Desk

High School Diploma

Hmong Languages

Identify Issues

Information Technology & Information Systems

Information/Data Security (InfoSec)

Laptop PC

Microsoft Product Family

Microsoft Windows Operating System

Mobile Applications

Multilingual

Network Programming

Network Support

On Call

Operational Audit

Peripheral Hardware

Printers

Problem Solving Skills

Secondary School

Software Administration

Software Patches

Systems Maintenance

Team Player

Technical Recruiting

Technical Support

Technical Writing

Time Management

User Account Administration

equestftpin

Deep experience with Microsoft Azure is critical for a Senior Cloud Architect, enabling the design of scalable, secure, and cost-efficient cloud solutions while leveraging native services, automation, and governance frameworks for enterprise-level architecture. We are seeking a highly experienced Senior Cloud Architect to lead the design, implementation, and govern secure, scalable, and resilient cloud architecture that supports Altra’s strategic initiatives and operational needs.

Altra Federal Credit Union is a not-for-profit financial cooperative dedicated to helping our members, employees, and communities prosper. Founded in 1931 and serving members nationwide, Altra is guided by a strong mission, cooperative values, and a commitment to innovation, security, and service excellence. Our technology teams play a critical role in supporting secure, reliable systems that enable our members to live their best lives while ensuring compliance within a highly regulated financial environment.We are seeking a highly experienced Senior Cloud Architect to lead the design, implementation, and govern secure, scalable, and resilient cloud architecture that supports Altra’s strategic initiatives and operational needs. As a Senior Cloud Architect, you will serve as a senior technical leader and trusted advisor, partnering with IT, Information Security, and business stakeholders to modernize infrastructure while maintaining strong security, regulatory compliance, and operational stability.Key Responsibilities <ul><li>Design and maintain enterprise-level cloud architecture across platforms (AWS, Azure, or GCP), while supporting hybrid and multi-cloud environments.</li><li>Lead cloud migration, modernization, and optimization initiatives aligned with business and IT strategy.</li><li>Establish cloud governance frameworks, including security, compliance, and cost management best practices.</li><li>Collaborate closely with IT, security, and business teams to align cloud solutions with organizational goals.</li><li>Provide technical leadership and mentorship to infrastructure, systems, and application teams.</li><li>Evaluate and recommend cloud technologies, tools, and vendors to improve scalability, performance, resiliency, and cost efficiency.</li><li>Design solutions that support high availability, disaster recovery, and business continuity objectives.</li><li>Serve as an escalation point for complex cloud and infrastructure issues.</li><li>Create and maintain technical documentation, architectural diagrams, and future-state roadmaps.</li><li>Partner with business units and IT leaders to translate organizational needs to secure, scalable cloud solutions.</li></ul>Qualifications<ul><li>Bachelor’s degree (or higher) in Computer Science, Information Science, Management Information Systems, Business Administration, or related field is required.</li><li>5+ years of proven work experience in cloud architecture, deploying and maintaining Azure or other cloud environments.</li><li>Demonstrated experience leading complex cloud initiatives and providing technical guidance to a team is required.</li><li>Hands-on experience with hybrid networking, identity management, automation, and governance frameworks required.</li><li>Experience with DevOps practices and CI/CD pipelines would be beneficial.</li><li>Deep experience with Microsoft Azure is critical for a Senior Cloud Architect, enabling the design of scalable, secure, and cost-efficient cloud solutions while leveraging native services, automation, and governance frameworks for enterprise-level architecture.</li><li>Azure Administrator Associate (AZ-104), Azure Solutions Architecture Expert (AZ-305), Azure Security Engineer Associate (AZ-500) certifications preferred.</li><li>Additional certifications demonstrating specialist expertise are highly valued.</li><li>Experience with financial institutions, banking, or credit union environments preferred.</li></ul> Availability <ul><li>This position is salaried, full-time, 40 hours per week, Monday through Friday.</li><li>Primary working hours are from 8:00 a.m. to 5:00 p.m. CST</li><li>Flexibility to work evenings or weekends during scheduled maintenance windows or system outages, planned in advance when possible.</li><li>Must be available for after-hours troubleshooting on a shared, as-needed basis</li></ul>Work Environment <ul><li>This position is located at Altra’s Operations Center in Onalaska, WI</li><li>However, work from home / remote opportunities can be considered for those candidates who live within Altra’s approved remote states: CO, FL, GA, IA, MI, MN, NJ, NC, TN, TX, and WI.</li></ul>Pay & Benefits<ul><li>Competitive compensation and benefits package.</li><li>Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, supplemental life insurance options, and more!</li><li>Up to a 6% Employer-matched 401(k) + additional 3% employer contribution</li><li>Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!</li><li>Paid time off, volunteer time off, and your birthday off (paid)!</li><li>Employee-only perks and discounts</li></ul>At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.<h4>Experience</h4>
Required

<ul><li>Bachelor’s degree (or higher) in Computer Science, Information Science, Management Information Systems, Business Administration, or related field is required.</li><li>5+ years of proven work experience in cloud architecture, deploying and maintaining Azure or other cloud environments.</li><li>Demonstrated experience leading complex cloud initiatives and providing technical guidance to a team is required.</li><li>Hands-on experience with hybrid networking, identity management, automation, and governance frameworks required.</li></ul><h4>Education</h4>
Required

<ul><li>Bachelors or better in Business Administration or related field</li><li>Bachelors or better in Management Information Systems or related field</li><li>Bachelors or better in Computer Science or related field</li><li>High School or GED or better</li></ul>Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the <a href="https://www.eeoc.gov/poster" rel="nofollow">Know Your Rights</a> notice from the Department of Labor.

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Hybrid IT Jobs in La Crosse, WI

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Hybrid IT Jobs in La Crosse, WI

Technical Support Specialist - Onalaska WI or Tyler TX Altra Federal Credit Union

Senior Cloud Architect Altra Federal Credit Union

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