These include activities such as handling IT call-center and helpdesk issues as well as the coordination of requests for services between users and operating or applications systems staff, training or assisting users with various systems applications, responding to various problems and coordinating with operations or technical staff to effect solutions or enhance systems performance and providing assistance in scheduling special productions requirements. Duties and ResponsibilitiesAct as product coordinator for Summit IT Help Desk PlatformThe IT Help Desk Platform includes but is not inclusive of all technology used to maintain and manage the IT help desk including support ticket software, asset inventory, and IT documentation repositories.