OTHER

FEED

UNKNOWN

Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one. A successful candidate will possess both a deep client service background that enables them to derive actionable insights, work with data, and drive engagement with category management teams, sales, marketing and leadership.

Introduction:
SymphonyAI Retail is now hiring a Manager of Customer Insights to join our team and support a national team of a major retailer located in Modesto, California!  Please Note: This position is hybrid and requires 2-3 days per week in the Modesto location. As such, candidates must reside in commutable distance to Modesto. This fantastic position provides dedicated, onsite customer insights consulting support for the merchandising team of a large grocery retailer. Leading client initiatives related to customer-centric retailing and leveraging customer insight for decision making. A successful candidate will possess both a deep client service background that enables them to derive actionable insights, work with data, and drive engagement with category management teams, sales, marketing and leadership.  Individual will be a self-starter, prepared to execute against a strategic plan to consistently deliver on targets and see tasks through to execution. In this client facing role, the Customer Insights Manager is the customer insight champion, working with category management and sales managers on a daily basis. As a key member of the retail team, your support will include utilizing and maintaining/supporting Symphony RetailAI tools. The ability to generate insights and partner with the merchants to drive value from those insights is vital to the success of the role. This person must be a proficient communicator who can work independently or with groups to achieve optimal performance. This position is remote but may require some travel. We're looking for passionate people who are creative problem solvers, analytically curious, and who know how to get things done. We have a team culture that encourages innovation, expects a high level of ownership, and enjoys what we do!

Job Description:
WHAT WILL YOU DO?<ul><li>Support client objectives to improve their overall business by driving customer loyalty and sales</li><li>Own it! You will manage the relationship of a critical client team for SRAI</li><li>Coach merchant teams to use customer insight in their day to day decision-making</li><li>Provide actionable insights and recommendations backed by facts</li><li>Utilize BI tools including Symphony RetailAI reports to help answer retailer business questions</li><li>Partner with internal and external CPG focused teams on key initiatives</li><li>Train clients on use of Symphony RetailAI tools and insights</li><li>Support all key business strategies as identified by client</li><li>Manage several projects simultaneously </li><li>Participate in key cross functional projects that cut across retail team(s)</li><li>Participate in development of best practices, training and reference materials</li><li>Contribute to quality control and validation of all reporting and troubleshooting data and software issues as needed</li><li>Actively participate in and assist with preparations for team and client meetings as requested</li></ul>WHAT WILL YOU BRING<ul><li>Bachelor’s Degree in Business, Analytics, Data Science or a Related Field is required</li><li>Strong prior experience working across merchandising / category management (assortment, pricing, promotion, placement), either from a management consulting or retailer standpoint</li><li>Experience leveraging data and analytics for category management / merchandising decision making</li><li>Strong analytics aptitude with excellent problem-solving skills</li><li>Experience successfully influencing clients</li><li>Persuasive and clear oral and written communication skills</li><li>Demonstrated drive and initiative</li><li>Ability to develop productive and professional client relationships</li><li>Thrive in a fast paced, deadline-oriented work environment</li><li>Must be detail and quality oriented</li><li>High technical knowledge of Microsoft Excel (high proficiency required), Word, and PowerPoint</li><li>Power BI and SQL not required, but definitely a bonus!</li></ul>

About Us:
About Us: SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges—like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one.#LI-DC1 #LI-HYBRID

SymphonyAI

Manager, Customer Success and Insights-Hybrid/Onsite Role

Analysis Skills

Artificial Intelligence (AI)

Best Practices

Business Intelligence Software

Business Strategy

Category Management

Coaching

Communication Skills

Consulting

Consumer Packaged Goods

Cross-Functional

Customer Relations

Customer Support/Service

Customer Training

Customer/Client Research

Data Analysis

Data Science

Detail Oriented

Leadership

Management Consulting

Manufacturing

Marketing

Merchandising

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Multitasking

Performance Management

Persuasion Skills

Presentation/Verbal Skills

Pricing

Problem Solving Skills

Process Improvement

Project/Program Management

Quality Control

Relationship Management

Retail

Sales

Sales Management

Software Administration

Strategic Planning

Time Management

Willing to Travel

Writing Skills

[AW]-iCims

The role of the Integris Systems Technician (ST) is responsible for providing frontline technical support for single end-user level issues, encompassing personal computer, printer, and Windows application matters. As a nationally recognized Best Places to Work and a leader in future-ready managed services, we’re redefining how businesses experience IT.

Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. 
At Integris, we don’t just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services, we’re redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. 
We’re looking for talent that thrives in a culture of clarity, trust, and relentless execution, individuals who believe that IT is not just support, but a strategic advantage. If you’re passionate about innovation, driven by impact, and ready to grow with a company that puts People First, you’ll find your place here.Job SummaryThe role of the Integris Systems Technician (ST) is responsible for providing frontline technical support for single end-user level issues, encompassing personal computer, printer, and Windows application matters. The Systems Technician serves as the initial point of contact for client technical assistance, managing inquiries received through email or the client portal. The ST may execute their responsibilities from the service desk or the field. . Job Responsibilities<ul><li>Manage service intake via email and the client portal.</li><li>Conduct basic troubleshooting for non-complex issues within single-user system environments. </li><li>Document troubleshooting activities accurately within the ticketing system. </li><li>Support Professional Services with client onsite deployment as needed. </li><li>Adhere to established client support documentation. </li></ul>Job QualificationsEducation/Certification Requirements: <ul><li>Possession of A+ and/or O365 Fundamentals or obtainment of A+ and/or O365 Fundamental or equivalent on-the-job experience. </li><li>High School Diploma/GED or equivalent qualification. </li></ul>Experience Requirements: <ul><li>Preferably, a minimum of 1 year of service-related experience. </li><li>Basic infrastructure and troubleshooting skills.</li><li>Valid driver's license required. </li></ul>At Integris, we value our team members and offer comprehensive benefits, including:<ul><li>Medical, Dental, and Vision Insurance </li><li>401K Retirement Plan </li><li>Minimum 4 Weeks of Paid Time Off (PTO) </li><li>Birthday PTO </li><li>Paid Holidays </li><li>Paid Time Off for Volunteering </li><li>Short-Term and Long-Term Disability Insurance </li><li>Life Insurance </li><li>Supplemental Insurance </li><li>Employee Assistance Program </li></ul>Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that’s scaling nationally, investing in vertical expertise, and building for better. Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws. #LI-Hybrid

Hybrid IT Jobs in Merced, CA

Resume Resources

Get noticed by top employers!

Hybrid IT Jobs in Merced, CA

Manager, Customer Success and Insights-Hybrid/Onsite Role SymphonyAI

Systems Technician Integris

Resume Resources