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Contribute to cross‑functional meetings, working groups, and improvement initiatives as a platform SME.Coordinate with cross‑functional teams on issue trends, user feedback, and opportunities to optimize user experience as a platform SME.Support change management activities by reviewing release notes, validating functionality during updates, and reporting post‑ deployment issues. Understanding of access control concepts, audit requirements, and security best practicesFamiliarity with ITIL principles and service management frameworksPreferred Skills and Experience:Experience supporting enterprise or federal systems.

Overview GovCIO is looking for a Technical Systems Analyst to support the operational performance and reliability of the Veterans Affairs Direct Upload (QuickSubmit) platform. This role focuses on technical analysis, system performance monitoring, platform reliability, and proactive service optimization, rather than traditional help desk activities.The analyst operates with minimal oversight, uses technical judgment to evaluate system behavior, and partners with engineering and cybersecurity teams to enhance the platform's stability and user experience. This position is fully remote within the United States.Responsibilities Monitor, assess, and report on the operational health and performance of the Direct Upload service.Conduct independent root‑cause analysis on system issues and develop long‑term corrective strategies.Create and maintain dashboards, alerts, and operational analytics that improve platform visibility and proactive detection of anomalies.Serve as a subject matter expert on platform behavior and operational integrity.Collaborate with engineering teams to refine workflows, enhance reliability, and optimize service performance.Review system logs, metrics, and telemetry data to diagnose complex technical issues.Support access governance by maintaining role‑based access models and aligning processes with security requirements.Produce technical documentation, process improvements, and platform maturity recommendations.Contribute to cross‑functional meetings, working groups, and improvement initiatives as a platform SME.Coordinate with cross‑functional teams on issue trends, user feedback, and opportunities to optimize user experience as a platform SME.Support change management activities by reviewing release notes, validating functionality during updates, and reporting post‑ deployment issues.Monitor, assess, and report on the operational health and performance of the Direct Upload service.Qualifications Required Skills and Experience:Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.1–3+ years of experience in systems analysis, application support, IT operations, or platform monitoring.Strong analytical skills, with experience using logs, system metrics, and monitoring tools.Experience with ticketing or workflow tools (ServiceNow, Jira, Remedy).Excellent communication and technical writing skills.Understanding of access control concepts, audit requirements, and security best practicesFamiliarity with ITIL principles and service management frameworksPreferred Skills and Experience:Experience supporting enterprise or federal systems.Familiarity with ITIL, DevOps, or continuous improvement frameworks.Exposure to monitoring/observability tools (Splunk, CloudWatch, Dynatrace).Ability to communicate complex technical concepts across teams.Clearance Requirements Ability to obtain and maintain a Suitability/Public Trust.Equal Opportunity We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.#J-18808-Ljbffr

GovCIO

Technical Systems Analyst (Remote)

Access Control

Analysis Skills

Atlassian JIRA

Change Management

Communication Skills

Computer Science

Continuous Improvement

Customer/Client Research

DevOps

Functional Testing

Help Desk

ITIL (IT Infrastructure Library)

Identify Issues

Information Technology & Information Systems

Internet Security

Metrics

Operational Audit

Operational Improvement

Operational Support

Performance Analysis

Performance Tuning/Optimization

Process Improvement

Process Modeling

Release Notes

Remedy

Reporting Dashboards

Root Cause Analysis

Security Auditing

ServiceNow

Software Administration

Splunk

Systems Analysis

Technical Analysis

Technical Support

Technical Writing

Telemetry

User Interface/Experience (UI/UX)

Writing Skills

Hire Recruits

Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

Life Insurance

ADAPTED_NOW

Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance.

Position Description & Qualifications The Army PPB BOS program is seeking a 100% Remote Information Specialist to lead documentation and knowledge management for software development teams. The candidate shall own the creation, organization, and maintenance of system documentation, knowledge bases that support developers, testers, and government stakeholders. In this role, you will: + Develop, maintain and continuously improve project documentation, including user guides, admin guides, test plans, release notes, SOP, user acceptance test cases + Work closely with developers, testers, and product owners to capture technical details and translate them into clear, accurate documentation + Design and maintain a structured knowledgebase to ensure project information is easy to find and traceable + Participate as a collaborative team member in Agile lifecycle and activities + Be expected to complete tasks in a fast-paced, results driven environment. To be successful in this role, you will have: + US citizenship + An Active DoD Secret clearance + A Bachelor’s degree in Computer Science, Information Systems, or relevant field + 3 years of documentation and knowledge management experience in supporting software development + Demonstrated experience creating and maintaining technical documentation + Experience organizing and managing large volumes of information, including developing logical structures, file/metadata file, etc. + Strong written and verbal communication skills with attention to details and consistency + The ability to travel up to 10% of the time. Additional desired experience and skills: + Experience supporting Army or DoD programs, especially in budgeting, analytics or business operations environments. + Familiarity with collaboration tools, like Jira and Confluence. + Experience with software development concepts and Agile methodologies + Experience with software testing including developing test cases, conducting software testing, documenting results, and other required testing activities. + Experience creating government acceptance test cases. If you are interested in supporting and working with our military and a passionate Serco team. Submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

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Technical Systems Analyst (Remote) GovCIO

Information Specialist Serco

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