Service Desk Manager Green Thumb Industries IncService Desk ManagerChicago, ILRemote$100,000–$125,000 / yearp>The Service Desk Manager will manage a team of Service Desk Analysts and IT support personnel, ensuring efficient resolution of technical issues, optimal user experience, and adherence to ITIL best practices for GTI staff across all locations, including retail, cultivation, office environments and the HQ office. This role will oversee IT support operations, ensuring high-quality service delivery and continuous improvement in IT service management.
Help Desk Manager Online RiverHelp Desk ManagerChicago, IllinoisRemote$26–$34 / hourli>Training and Development: Provide ongoing training and development opportunities to help desk staff to improve their skills and stay current with new technologies and support strategies. Prioritize Support Requests: Oversee the intake and prioritization of help desk tickets, ensuring that high-priority issues are addressed quickly and efficiently.