ServiceNow & IT Service Management: Serve as primary ServiceNow administrator for IT & Security - core data model, catalog, workflows, SLAs, and integrations - and partner with Security, Finance, and Compliance to support ITGC, SOX/IT controls, access reviews, and change management. Automation, Integrations & Tooling: Design and maintain automation workflows across IT systems (e.g., Okta Workflows, Serval, Zapier, PowerShell/Python, APIs) and serve as SME for SaaS integrations across Okta, ServiceNow, Google Workspace, Slack, and Azure/AWS.